Pretty much everything! The location is superb. Right in the heart of Florence and yet quiet. The people could not have been kinder or more helpful with everything from late arrival to booking local restaurants (where the locals go). The room was spacious, with rooftop views over the city, and the bed was very comfortable. With all the above it made it great value. We will definitely return!

Nothing

Perfect location in one of Firenze iconic and central street, making it ideal for exploring. Our suite was spacious and boasted gorgeous views of Firenze roofs. Despite the winter cold, it felt warm and cosy. We also appreciated having a coffee machine in the suite.

Our suite included a sofa bed, and when we asked to use it for more comfort, we were charged extra. I found this practice surprising, as in most hotels if a room includes a sofa bed, you can use it with no extra charge.

Location is perfect, right in the middle of Florence, 10 minutes from everything. We had a suite at the top floor , with beautiful view, very large and spacious, clean and comfortable. All the staff very extremely helpful, lovely and professional.

The bathroom in our suite, although large and airy does not work. The shower is miniscule, almost impossible to use, and certainly not comfortable, toilet in the corner jammed in by radiator. The whole bathroom needs to be re-organized. And some hooks for large towels would be helpful. Please do offer a bottle of water every day, not just for the arrival. It does not cost much and these small things matter- we were quite grumpy walking to the supermarket in the rain on couple of occasions to buy water.

Wonderful apartment and in the best location in Florence. The suites are worth the price and the extra room you get compared to a normal hotel. Overall the suite was stunning, clean, comfortable and we couldn’t have been happier with the incredible location!!! When we return, we wouldn’t stay anywhere else.

Having the little balcony was a great addition, there wasn’t much a view from our room but overlooking the rooftops of Florence it was still beautiful. The balcony didn’t feel very private just because of the location of it so if that bothers you speak to the lovely team here about your preferences.

Excellent location, clean, easy check in/out. Good amenities

Outside are needed some maintenance

Warm friendly staff, a beautiful suite with amazing city views, comfortable bed and pillows. Very quiet and peaceful. Location could not be better, located right in the heart of the shopping district. Any high-end retailer you can imagine has a store here, next door to Prada, Tiffany, Gucci, and the list is endless! Wonderful bakery just around the corner, literally a 3 minute walk from the hotel.

There was nothing to dislike!

Stayed in the Belvedere Suite which has a fantastic view overlooking Florence. The accommodation is spacious for 2 people. Rooms were very clean and equipped with nespresso machine, electric kettle, microwave, mini fridge, plates, mugs, silverware, bowls, and wine glasses. Bathroom amenities were provided without having to be requested like a dental kit, nail care kit, razor kit. All very thoughtful touches to make the stay smooth and convenient. I would definitely stay here again.

Nothing.

The staff were super friendly and stayed past office hours just to help us checkin, which I really appreciated. The location is insanely good as you are right above all the luxury brand stores. Two balconies to change your view as you please.

The shower pressure was very weak which made taking a shower the second night needless. Also, the elevator takes you to the office, however there are stairs from the 5th to 6th floor, which was not fun with 5 large pieces of luggage after a shopping spree.

Fantastic staff, a beautiful hotel with breathtaking views, and an unbeatable location, everything was just perfect! Right in the heart of Florence yet wonderfully quiet, it offered the best of both worlds. The service was exceptional, with thoughtful assistance from late check-in to booking local-favorite restaurants. The room was spacious, the bed incredibly comfortable, and the rooftop views were stunning. With all of this, it was excellent value for money. We’ll definitely be back!

Perfect localization, set on a majestic street surrounded by grife stores. The building is a charm itself, preserving its tradition and elegance. Cleaning was good and the staff were very kind. Terrace is a must (despite the partially covered view). Very safe area, clean and beautiful apartment way a friendly staff (Ariana was very kind).

The sofa on the living room is not much comfortable to sit after a long day exploring the city, recommend changing it to a more comfortable one with extending beds.