...and hands down the best accommodation in the area. Reggetevi ai sostegni!! As an ultimate lover of luxury, comfort, coziness and relaxation, I use to be quite hesitant when booking 3 star hotels in general. That said, things happened the way they happened, and the unique concept of 21 House of Stories caught my attention... For good reason: The hotel shines in guest experience, room comfort and quality accommodation... Way more than a usual 3-star establishment does. The decoration of my room conveyed the illusion of having my very own studio in the heart of Milano.... well, with the significant difference that every morning I was awaited by a fantastic breakfast, one which in reality I couldn't even start preparing myself (yeah, at this point I rather tend to start complaining about some limited selections and whatnot.. but not even that: The breakfast was simply awesome! Basta). Outside breakfast hours, the bar downstairs offered best in class drinks, no matter if we talk about the alcoholic ones (they even offered a free drink upon check in!), or the various coffee specialities. However, when it comes to the bar, my special shoutout can't go to anyone else than to Corina, who was a superstar during my stay!! While each single member of staff is already extremely helpful and makes you feel more than comfortable (shoutouts to ALL of them), Corina really went out of her way and seemed not only super passionate about her responsibilities in, around, in front, and behind the bar, but was also very knowledgable about the selection. Above all, she basically made it impossible to have a dull moment while sipping my drink or co(z)working downstairs. À propos co(z)working: This is how they call the solution, which made my little mix of business and leisure trip exactly how I imagined it: Smooth and productive - with meeting rooms included (!).

- Excellent customer care. Staff go the extra mile for you. - Quality breakfasts. Almost unlimited food so go easy. - 20 minutes to the metro. About 55 minutes walk to the Duomo. If you like exploring a city as I do then this is a bonus. - Small gym, laundry machines, free WiFi, lounging areas downstairs - 24/7 staff to help - They can assist you with your travel plans including calling cabs if language is a barrier for you - Good-sized room for a solo traveler. - Complimentary coffee for me when I arrived early and before my room was available. Nice touch. - Upon check in they give you a coupon for a free drink at their restaurant. They also give you some snacks and drinks in your fridge. - Their restaurant is a good place to be if you are jet lagged and don't want to travel far in the evening.

- Bed mattresses were hard. The first couple of days I didn't notice too much with the jet lag. The bed was a bit dusty based on my allergic sneezing. - You can sometimes hear your next-door neighbors when they move a chair. Not unbearable but something to bear in mind if you are a light sleeper or want 100% privacy. Not an issue for me. - I love walking around to experience a city. If you need to be close to the center this is too far out for you.

Clean, comfortable, friendly staff, cooks prepared me some vegan options for the included breakfasts.

Location was not within walking distance of primary, city center destinations

Friendly people, very clean, comfortable beds, good food, fresh and stylish look, quiet area, walking distance to metro with direct connection to central station. Freshly served coffee to your table at breakfast.

Rooms can be prone to noise from hallway or rooms above in the morning. Breakfast room can feel a little crowded when the weather is not nice enough to sit in the pretty courtyard.

The atmosphere is really friendly, and the staff is professional and client-oriented. There is a nice place for breakfasts outside. The room was also nice and cozy.

It is really difficult to visit with a stroller because there are only stairs, and the lift is strange and hard to understand how to use it.

The breakfast had several vegan options, the personnel was very helpful, the location is good, well communicated and in a nice neighborhood. it has a nice courtyard to wind down or have breakfast

- very nice staff, the gentleman at the reception explained everything clearly upon check-in - great location: about 15 minutes walk to the Central Station - very clean room, cleaned every day - the rooms are soundproof, so you can sleep well, the bed is comfortable - there is a towel, soap and shower gel in the bathroom, and even a mini body lotion and hair conditioner. And of course a hair dryer. There is also a magnifying mirror for applying makeup - breakfasts - tasty, large selection - WI-FI - works very well (although my phone does not find the hotel network immediately, it appears after some time, but maybe it's my phone's fault)

I did not have enough space for cosmetics in the bathroom. The space at the sink is too small. An extra shelf would be useful.

It is absolutely amazing hotel. I did not expect such a level of quality and attention to the details. + very nice stuff + clean room + many different little things at the room such as sleep mask, face mask, slippers, bathrobe, and free drinking water that is very pleasantly surprising for a 3-star hotel! + the room is quite small, but well equipped, and two people can feel comfortable + pretty good breakfast + good wi-fi

I really can't find any disadvantages with this level of service for a 3-star hotel! This is better than most of the more expensive 4-star hotels in the center of Milan.

1. Location is good enough. 10 minutes walk to the metro station. Nice restaurants and bars nearby. 2. Clean rooms. 3. Parking is 2 minutes walk from the hotel. 25 euro per day.

1. The breakfast must be better. Omelet or scrambled eggs cost extra 7 euro. 2. The restaurant in the hotel in the evening is a big NO. We ordered 3 dishes. Only one was suitable for restaurant. And it was quite expensive.

That being said, the rest of my stay was enjoyable. The room price included breakfast, and I must say, the breakfast was fantastic. The hotel is also in a great location, the rooms are comfortable and clean, and the overall environment is professional and welcoming.

Unfortunately, my check-in experience was not as smooth as I had hoped. I arrived at 2:00 PM, and after checking in, I was informed that I would need to wait an hour before my room was ready. While waiting, I noticed that another guest next to me was allowed to check in early without any issue. When I inquired about this, the front desk lady then allowed me to check in early as well, but the interaction felt a bit off. She had an attitude that made the situation less pleasant, and I felt it could have been handled more professionally.