The hotel itself was beautiful and very modern. The amenities like the gym and spa top notch!

What I didn’t like was that for all that you see when it comes to the esthetics of the hotel the rooms do not match at all! I was appalled at how they are allowing the rooms to deteriorate! the furniture is peeling, the bathrooms are not properly cleaned and scrubbed efficiently. For that so called level of luxury, not to mention the price per night they have to do better when it comes to the care of the rooms themselves. would I go back? for sure, but only to dine in the restaurants not as a hotel guest until they updated and get those rooms properly cleaned…….and throw out the peeling furniture and replace it!!!!

It's in the most perfect location, we had the best time there. The staff is so lovely and the rooms are so beautiful.

There breakfast options available at the buffet could be better and more diverse. We had to keep ordering anything we wanted from the waiters and then they had to bring it from the kitchen.

Excellent staff, rooms are clean and very comfortable. Location is great next to Milano center station and there is very convenient free shuttle takes you from hotel to Milan Center Dumo.

I am pleased with the hotel's convenient location, cleanliness of the rooms, quality of the breakfast, and the friendly demeanor of the staff.

the room service food I ordered did not meet my expectations in terms of taste, presentation, and overall quality.

The hotel was in a great location for the train station which was why we picked it (straight across the road) as we were travelling to Lake Como. The hotel is about a 10 min drive to the centre of Milan where the shops and restaurants are but the hotel has a free shuttle bus which we used. We only stayed one night and sadly it was a Saturday night and we could hear music in our room as we were trying to sleep for a very early airport trip in the morning but can’t fault the hotel for that. They gave us lovely breakfast boxes to eat on our way to the airport - a lovely touch.

My mother and I stayed at the hotel for 3 nights and we greatly enjoyed our stay! Top reasons: - The location of the hotel. - The free shuttles that go from the hotel to the city center. - The hotel personnel are all extremely kind and efficient. A special thanks to Martina N. & Edoardo F. from the reception that went the extra mile to answer all our questions. - The SPA and fitness area: clean, spacious, excellent equipment, functional and well designed. - The hotel room and the beds that are extremely comfortable.

There was nothing we didn't enjoy from our stay at the hotel.

we have been in Milan plenty of times and that was certainly the best hotel we have stayed at in Milan even though the rooms are a bit old and the furniture all over the hotel need some renovations . the gym has plenty of aerobic equipment yet if you are planning to do upper/ lower body weighted workout there is not enough equipment. the spa facilities and pool are excellent. the food in the bar and lobby restaurant was overpriced and was not good in our opinion yet the cocktails were great .

we thought that the leather furniture all over the hotel seemed old and not maintained properly. the food at the restaurant was not good and overpriced .

I loved the design of the building and the spectacular outlook over the historic buildings and plaza. The in room dining was exquisite and each meal was prepared with authenticity and skill. The central location facilitates travel by public transport, uber or taxi while being central enough to historic places like Sforza Castle.

The electronics in the room controlling the lighting did not function correctly and the rooms were badly damaged

The property is stunning and the decor and interior areas are beautiful and clean. The staff are all happy and helpful. The location is directly next to central station so you can get around to lots of places. we visited Lane Como which was 30 mins. The rooftop restaurant was amazing with lovely staff.

The only downside for me was the spa area closing at 7pm. We were told at 6.45 that we are closing now, whilst in the steam room. after being out walking, shopping all day it’s nice to go in the spa before dinner but it was cut short. A little to early.

Location, staff, breakfast, bar, offering a cigar room and the shuttle service to and from the city center were all excellent. A genuine 5 star hotel...

The only negative point for me was the size of the room. Any room in a five star hotel should be larger than the room I stayed.