We booked a room to be allocated on arrival and were pleased to be given a large room with a view over the adjacent canal (even if the view itself wasn't that special it made it clear that we were in Venice!). The bed was large and comfortable and we both slept well for the 4 nights we were here. Breakfast didn't have the widest choice but the food was plentiful and of good quality. The location, a few minutes walk from San Marco and the Rialto Bridge, was excellent - with plenty of shops, restaurants and attractions on the doorstep.

The bathroom was a bit tired and the shower over the bath a bit tricky to use for anyone over about 173cm (5'8") without having to stoop over or get water everywhere. Also, the staff were generally very good, apart from one morning when they attempted to charge us for our included breakfast and there was no apology. It's a minor issue but it took more effort than it should have to get it resolved.

Nice, unless you have an early flight Pros: The location made it fairly easy to get to St. Mark’s Square. The staff were fantastic, and the room we were given was larger than expected. There’s an excellent restaurant around the corner near the theater with super fresh pastries—we ended up eating there every morning and even had lunch there a few times. Cons: I had some reservations about the location since I was traveling with two suitcases after spending over two months in Verona during the winter. Although I wanted to stay close to St. Mark’s Square, dragging heavy luggage over multiple bridges from the public water taxi stop in Rialto was definitely a workout. For our departure, the earliest public water taxi didn’t leave until around 3:50–4:00 a.m., which would have gotten us to the airport too late for a 6:00 a.m. flight. We had to book a private water taxi directly from the hotel to the airport at a cost of 180 euros. The staff said the ride would take 45 minutes to an hour, but it actually only took 22 minutes.

The Hotel is very central. 4 Minutes from Piazza San Marco. Staff are super helpful and rooms are very clean. Upon booking reception will contact you with various ways to get to the hotel, this helped a lot.

Rooms are a bit tiered and need an upgrade, especially the bathroom.

It was nice of the hotel to let us check in earlier when we went to drop off our bags and also to provide us with a breakfast box since we had an early check out. The hotel also booked us the water taxi to pick us up early morning, which was great, although we ended up paying more than it was agreed with the hotel. Breakfast was generally very good and the staff was very nice, always ready to help.

There were no tea/coffee making facilities nor free water provided in the room. This is expected at the price per night one pays in a 4 star hotel. Some of the pillows were very thin, ended up sleeping terribly on the last night. The temperature in the room should be made that the residents can adjust it themselves. We had to call various times to ask them to turn it down as it was too warm in the room. There should be more information in the room, such as WiFi password and the QR code to access all the information for suggested restaurants. These are minor details which I think can make a great difference if taken into consideration.

Excellent location, very clean room, nice and welcoming staff with good level of English, what is so important for tourists. The presence of a bath is also a big plus.

1. Drinking water in the room was not provided, which is very strange for the price and category of 4* hotel. If you want to have a bottle of water you must buy it. 2. Hairdryer in the room was horrible, very weak. It's not acceptable when you have a touristic trip and not planning to waste that much time in the room- for my hair (a bit longer than shoulders), it took me 1 hour to get it dry ! Change it to better quality please!! 3. Quality of shower amenities could be better.

The reception staff were always very polite and helpful, the bell boy who brought my partner and I to our room was very friendly, the room (an upgrade given to us by the hotel - a very pleasant surprise we were not expecting) was clean, spacious, and had a gorgeous view of the city rooftops. Overall, I would definitely recommend choosing this hotel, and I'd stay here again!

One minor problem: Our plug adaptors (we're from Ireland) could not fit into the plug sockets provided at both sides of our bed. Luckily, our adaptors were able to fit into the sockets in the walls where the TV and windows are located.

The staff at the reception were warm, friendly, polite and helpful. The check-in and check-out was simple and quick. We were given good local information on transport, location and restaurants. The room was excellent: both living space and bathroom were ample and comfortable. The bed was soft and everything was clean. It was quiet, too. Just a bit of walking noise from the upper floor, which is unavoidable in these type of historic buildings. Everything was in working order. The breakfast room was a bit small, but the food was varied and good quality. The service at breakfast was also good and fast.

We would have loved to have a kettle or a coffee machine in the room. Is the only thing we can think of!

Lovely very atmospheric hotel right in the heart of San Marco/ Rialto area of venice. Its set in a lovely quiet little courtyard with little walled outside seating area It felt like living in a movie! Very close to all the attractions and all the big designer stores right beside it. We just looked in the windows 😀😀😀Very helpful friendly staff. We had a very large comfortable room on the top floor room with huge bathroom, smart tv and a fridge. We also had their lovely continental breakfast which was very fresh and had good options to choose from. The gondolas sail past the dining room window! You can even get a gondola up to the hotel door! We spent 5 days here and really did not want to leave.

No tea making facilities in the room (i am a tea addict) but i would book this hotel again because everything else makes up for that. This hotel makes you feel special

The staff were so helpful. The room was so clean so well maintained. Everything perfect. Room had high ceilings didn’t feel closed in. Rooms were maintained to perfection. Honestly was just such a pleasure to stay there - I actually miss it!!!!!

I couldn’t fault it to be honest. Loved it !!

Breakfast was very good and decent selection. Location was great! A stone's throw away from many busy areas of the city. The hotel is very regal and luxurious.

Getting to and from the hotel is a little challenging. We bit the bullet on the private water taxi to the airport which was the best 150 euro ever spent. My wife had some allergies from the room as everything is very old and may be a little musky.