Great location and views from the rooms. Walking distance to Heavenly shopping, restaurants, and ski lift. Nice exercise room with modern equipment. Rooms were quiet too.

One of the toilets in our room broke and stopped flushing. Fortunately, each room has two bathrooms. The hot tub next to the pool was still closed due to construction. I would have preferred less costly or free parking. We booked a room for three people but the amenities such as coffee mugs were only for two people.

Staff was very friendly and helpful. I really like the valet guys. Use them its only $5 more and totally worth it. Room is large and comfortable except the pillows. 2 bathrooms in our room. Location is great for casinos, food and Heavenly Gondola. Price is good for what you get.

Pillows are giant. They only have one kind. If you like a big pillow your in luck if not bring your own. Starting to get a bit run down but our room wasn't bad.

2 Full bathrooms were great! Didn't talk to one hotel employee, did the self check in and out. I did like the Mexican restaurant between the 2 casinos. Harrah's is walking distance to everything that you may need around downtown. Didn't bother to hit the casino though walked through it.

Not much, there was a noisy air handler on the hotel roof that was visible from the window and it made a loud screeching noise the entire time.

Nicely clean , customer service is awesome , Kathie. She is from Republica Dominicana was very helpful smiling with lots of knowledge, she knows what to do as customer service representative 😃👍🏼… When we check out also , sorry I can not remember her name , I was afraid with my headaches due to the altitude,both were very affected other that that is beautiful hotel to stay , restaurants too.

All the hotel and casino are clean

2 bathrooms are useful when traveling with kids Great location - walking distance to Gondola and the Village with plenty of restaurants and activities

The pool was rather cold and the hot tub was in repairs Could use a microwave in the room You need to let showers run for a long while to get the hot water flowing

Great location. Comfortable room. Attentive staff.

There should be complementary water in the rooms. Casino was unusually hot in some spots. Strange that the only general restaurant, the cafe, closes at 2 p.m..

I’d usually consider staying in a hotel where we could do a lot of things without necessarily going out. There’s the casino, arcade, restaurants and boutiques along with the amenities offered. It was a really nice stay. Not to mention the fact that it was affordable. Will definitely come back!

The staff was super friendly and helpful. I was upgraded for a nominal fee, which I gladly paid for a room with a view of the Lake.

t would have been a perfect 10 all the way, however I was extremely disappointed that the Hot tub was out of order and hasn't been working for years....this is not what people who visit from around the world expect.

Our room had not been vacuumed when we arrived. We were there five nights and it only got cleaned two days. One time was because we called and complained multiple times! It could have been cleaner!

The rooms were good. Had a nice view of Lake Tahoe & the mountains.