The staff service was absolutely amazing from check-in to checkout. When we got into our room we noticed the soap was nearly empty, but we called the front desk and they had someone come and fill it up. Our room was also exceptionally clean and the bed sheets were definitely clean (we’ve stayed at other hotels in the past that didn’t give us clean duvets). The gym was great too, there were more than enough machines to facilitate a good conditioning workout for any fitness training away from your usual gym. We loved that there was a sauna too. I would definitely recommend staying here!! We stayed in a Superior King but I’d recommend the hotel in general as I’m sure the service will be amazing regardless of the room.

Arrival and (free) Parking was super easy. I was able to get into the room early. It was very clean comfy and on the whole quite. It was on the main road side normal traffic you couldn't hear but the odd motor bike or idiot in a sports car you could hear however it is not a road that had traffic late into the night so my sleep was not affected. Room service was quick and the quality of the meat was excellent. The gluten free bread offered with breakfast is the best I have tasted and upon enquiring they let me know it is made at a local bakery and if time had allowed I would have gone to pick up a few places. The food selection was good.

The chips from the room service were way to salty and tasted like fried sticks of Salt. In room dinning was very limited and the cost is the highest I have ever paid. Standard breakfast buffet food that should be warm was cold. Everything else was excellent

Great location. Panthers leagues club across street. The room was comfortable, clean, nice decor. Staff were attentive. Lovely gesture of glass of wine on arrival.

Underground parking, no signs indicating the correct lift to use to access the hotel. I used lift that said the conference centre with a sign near lift indicating you can access the Pullman hotel, and got out at that level, to find I was unable to access the hotel as outside doors were locked. I then went back down to car park, walked to the furthest end and found the correct lifts to access the hotel. Very frustrating, as there is no phone reception in the car park. To be able to ring hotel for directions.

The property was immaculate! Lovely room, lobby and restaurant/cafe area. Great location too. Our stay felt quiet luxurious and was the best hotel stay we’ve had in a long time. Our check in staff were extremely friendly too. Best hotel breakfast we have tried, worth the money and great service. Overall, great value for money!

When checking out we were in a rush and the manager checking us out was very repetitive with questions and asking us to rate our stay out of 10 mentioning 7 was a fail. I appreciate that she cared but being asked numerous times, early in the morning when we were in a rush was slightly annoying but it wasn’t enough to tint our great experience.

Location was about 10 minutes from Nepean hospital, which was why I was there. Parking driveway was difficult to see on first lap but great to have free parking. The lobby was great and the room was very comfortable. Very accommodating staff when I needed to make changes.

It was a bit odd that the TV was not viewable from the bed without turning my head 90º. There was only one chair that could be sat in to view it. I had breakfast in the cafe and found it a bit lacking. No butter provided for toast, and the poached eggs were a bit ordinary. No salt and pepper provided. For this grade of hotel, I was surprised.

It was a last minute decision to stay here and was a great choice. The Deluxe King Room was spacious, well presented and clean. The bed and pillows were very comfy. The bathroom was clean and it was a nice touch to have a make-up mirror, hair-dryer and straightener available for use. The rain shower head was also a bonus! The iPad next to the bed was easy to use if you needed to order food or speak to reception. The cafe in the lobby had the best coffee and the location being so close to Penrith Panthers dining options was awesome. Will definitely stay again when back in Penrith.

This is a great place to stay. So convenient, easy access, easy parking, good staff, restaurants and Panthers short stroll away. Rooms were impressive, snappy layout clean and very comfortable, will be back.

I had to do some work of an evening and first up in morning, chose the room with a desk. However very dark corner, lamp all but useless for shedding light onto the desk, I pulled the desk out from the wall and moved the lamp in behind the desk to improve the lighting. Also the chair is so low I had to stack up with pillows to get enough height to sit and work on a laptop at the desk. The room design and layout is excellent - the table set looks good - but it's just not functional.

The beds are a big issue with us and usually carry a foam mattress along with us. No need here, the bed was perfect, the cleanliness is beyond reproach and the little coffee pod machine made the most beautiful coffee. The complimentary underground parking was a lovely touch as we were wondering where to park our rental car. Just across the road is Penrith Panthers club where we were going so a 30 sec walk to our destination made all this so worthwhile.

Though I'm sure we could have just called house keeping for this, there are only 2 coffee pods in the room. A couple more would have been nice, also there was only one toothbrush (though we did bring our own). Could double up on that too.

The hotel itself was just delightful....I wish I had been able to stay longer.

I was really disappointed at having to pay for the extra room, even though my business manager was unable to attend due to illness. I accept full responsibility for contacting you only 18 hours prior to my stay, however illness does not always have a timeline. I believed that, having being a loyal booking.com member for 20 years, there may be someconsideration given to extenuating circumstances. There was also mixed information between booking.com and the Pullman Penrith, as booking.com informed me via email that they had requested that the Pullman waive the room charge, as a special exception, and the Pullman staff informed me that booking.com had refused my request.

Staff were amazing, always on hand and helpful. Facilities were A1. Buffet breakfast was great and Marcels (restaurant) - exceptional. In all, quite an oasis of luxury in Western Sydney! Even with Panthers (the Club) right next door, there was barely any outside noise in the room.

The carpark level P2 was a little smelly and the edge of the curtain let in the light from outside during the night, but that really was the worst I can come up with! Very very little not to like about the place!