REAL PEOPLE PLEASE READ as this hotel must be losing business based on The untrue and misleading reviews on this hotel it actually near put us off booking and I think people expect the plaza for £25. Myself and my husband spent a day reading reviews for a night away from our children which was a much needed break. I suffer from mental health illnesses and needed to feel safe and comfortable but something told me to ignore the reviews and book anyway.. The hotel itself had character , warmth, and the staff were wonderful, welcoming and couldn't do enough to ensure a comfortable stay. From the attentiveness of fintan , the general manager, on arrival to the lovely welcome letter he's written and left in rooms. Which highlights how much the hotel can offer and the history of both itself and fintan. Danny who waited on was so positive and a pleasure to chat to we were so impressed by him and his enthusiasm to work at the hotel , he spoke highly of fintan and the other staff and it was so refreshing to meet a team of people working together with joy. The hotel Was clean and comfortable the bed was massive!! And the food was beautiful, even chef came out to ensure everything was ok. The grounds are stunning and yes it is not decorated in grey and silver with mirrored glass furniture. But it is warm and cosy and feels good to relax there. We will deffo be using the Molly B as our go to place from now.. prices are great aswell.... included in £123 was a nights stay with breakfast which was well cooked and a good variety, freshly cooked foods constantly added. Along side the usual continental bits The morning waiting on staff were lovely and friendly and again couldn't help enough. Also included was a 2 course evening meal again cooked well with good ingredients and presented lovely aswell as huge portions.

The misleading reviews on booking.com. I don't like how these reviews will negatively impact this business of this hotel , which then impacts the lovely people who work there. It's not the shankly with a whirlpool bath in the middle of mirrors but it is a country hotel with character charm and warmth.

Room number 5 is fabulous, four poster bed, exceptionally comfortable, really good night's sleep. The restaurant food is amazing, plates hot, food piping hot and the sauce on the chicken was divine. The breakfast was good as well the bacon was cooked just how I like it, cooked! And not see through, again everything was piping hot. The grounds to the hotel were lovely to walk around as it was a sunny day. This place is a fantastic wedding venue also we were married here in 2010 and it was lovely to come back and it still have such a high standard of service and quality. We will be returning as great location to travel lots of places in and around Cheshire.

Great customer service all round

The musk,,dampness in the room and hall way, I had quickly learnt to pull the drapes over the table to allow the hidden heater dry the room out

It is a warm cosy welcoming establishment . It has its own style and personality, with very friendly accommodating staff. Lounge area with different styled relaxing chairs and sofas. Food was good. Hot and flavoursome. Pool warm and was of a good size and as unable to swim it is 1.2 meters deep throughout which was good for me. Good nights sleep in large comfortable bed. Lovely spacious room with Tea and coffee facilities in room. Lots of parking space.

Not that I didn’t like and nothing spoilt our stay, but need to point out that maintenance and update is required in most areas due to wear and tear. If using the pool and changing area ,You will need to take a small lock and key as lockers don’t lock. This area does need an upgrade.

We liked The old Style of the building and the different style of chairs in the lounge. Our room was spacious and had a warm comfortable feeling ( room 8). The spa area and pool looked great but due to our late arrival we didn’t get time to use it. The Manager was friendly and had time for a friendly chat. The lovely receptionist was helpful and friendly along with the restaurant staff. A bit out of season to go on the terrace. A very pleasant stay for us.

The plastic card door key system took several attempts to get in the room each time. There is a lot of wear and tear on furnishings and doors. This did not put us off. The establishment had an inviting appeal. We will return soon.

Hotel is in a great location, 5mins to Chester, 10 mins Cheshire oaks designer outlet and shopping village, close to M56 and M53 motorways, right on the north Wales border, the staff were really polite and although we never ate at the hotel we spoke to others who did that said the food was good and reasonably priced. We did use the gym and swimming Pool both of which were clean and well maintained Would definitely stay again

I wouldn't say that there was anything we didn't like Although the hotel is clean I would say that the whole place is in need of a little freshen up as the decor is a little dated

Very good location for everything we wanted to do around Chester. Rooms were decent sizes and beds were very comfy. Pool and spa were always well kept and the spa treatment we had was outstanding. The food was incredible. The staff were absolutely amazing, so welcoming and friendly and nothing was too much trouble for them. The manager is possibly one of the best hotel managers I’ve even come across, a really down to earth guy who strives for the best for both his customers and his staff.

Only thing I could really say is that it maybe needs modernising in some areas, but I wouldn’t say it was a dislike or that it impacted our stay at all.

2nd time we have stayed at this hotel, it is a little dated decor wise but the place is clean. The gym is adequate and the pool is great. Location is ideal for hitting the motorway network, you have chester city 10mins away Cheshire oaks designer outlet roughly 15mins away, and the north wales border just up the road, you could be in Llandudno the queen of welsh resorts in less than an hours drive, so much to do and see We will stay here again soon

Nothing, you get what you get for the price that you pay

Staff were excellent, made my 5yr old son feel very welcome and important! Room was very clean, food was good and very well served too. No complaints about the hotel at all.

Swimming pool was only usable on the morning we were checking out and that was one of the main reasons we booked here. We still got to use it that morning and understand that these things happen due to maintenance but we were disappointed to not be able to use it more. The staff did inform us the morning of the day we were arriving, so that part of the process was very efficient.

The room was clean and tidy. The staff were polite and chatty. The food was reasonably good. The location for the Zoo was excellent.

Stairs to the first floor, no offer of help. (I probably would have refused it, but the offer would have been nice and might have helped someone less fit!) Fairly expensive food in the restaurant. The restaurant was also empty except for one other couple arriving after me. Not something you can necessarily control, but may be cause and effect?