The hotel was very clean, the bed comfortable and I liked the proximity to the underground transportation.

Upon arrival, I was asked to pay immediately, and the receptionist, a lady, would only accept cash, which I found odd. Fortunately, I happened to have enough cash on hand. Since it was late and I was tired, I forgot to request a receipt, and none was offered at any point during my stay. When I later extended my stay, I was again asked to pay upfront, but this time, another receptionist accepted my credit card.

Hotel is located in a quiet part of Juso which is just over the water from Umeda and I walked this a few times which was really nice. The hotel staff were always very friendly and polite and the cleanliness of the hotel both inside and outside of the room was excellent. The room was a typical Japanese business hotel style room with a nice double bed and the bathroom was a typical Japanese small bath and toilet affair, which was fine for me travelling alone. I'm pretty sure that the room cost about 3000JPY per night which was definitely great value for money. From looking at the information book in the room, I saw that Hotel Fine Garden is actually a chain and has locations across Osaka and Japan, so I will definitely look at staying in one of their hotels again!

Wifi connection wasn't great when I was there and there were a number of different networks, so it was confusing which one to connect to. Perhaps the hotel could arrange a new WiFi instruction card both in Japanese and English? When I booked, Booking.com said I had breakfast included, however this particular Fine Garden Hotel didn't offer breakfast which I only learned when I arrived, although I don't think I actually paid any more for the breakfast option that I selected on Booking.com.

It was a very nice stay. Everything was very clean, except the ground a little bit and I made it clean myself (but really just a little bit). The location is good, the bed was very comfortable, the room too. The furniture was very modern, there was a kettle and a fridge inside the room, also there were cups for tee or coffee. Microwave was on the floor, very clean and very cosy. The bathroom was extremely clean. All hygienic articles were included for free, the stuff was great. I could leave my luggage and it was such a great stay in Osaka. If I will come back, I will surely book it one more time. Very inexpensive, but very fine, clean, comfortable, cosy, modern hotel. Thank you very much for everything, Aliya

Everything was fine!

They where so friendly and nice, I lost my bank card and couldn’t pay for the first day and they let me stay for free until I got my bank card back. Saves my trip and was so fun

All was good

It's a small, simple, clean room that's good for staying the night. Great cost performance. It's about a 10 minutes walk from the station with lots of small food stores and convenience stores, so somewhat convenient.

The air conditioner was a bit weak so it took a while to cool the room. The hotel is basically a love hotel as well, so not really good for family stays. There's no Wii console in the room, despite what it says in the description.

Really helpful staff and big room! Very clean, excellent location and big free car park, very rare for Osaka!

Nothing to complain about at all!

Clean and had all the needed amenities in the room, even the hand massager! Lawson store just around the corner.

Small room and super small toilet and shower, but for one person was okay.

spacious bathroom, comfortable bed…. wonderful staff

that I could not stay longer, but that wasn’t their fault!

The room was spacious and comfortable, and the bath with jets and illumination was awesome. The staff will deliver the karaoke pilot to your room if you request it.

The booking.com checkout time was 12, but the brochure in the room said 13, so we ended up overstaying for 1 hour (our mistake). However, we got charged 3400 yen for late checkout, which I think was way too much. Also, the custom is to give the guests a call 10 min before the checkout time as a reminder, but we didn't get a call at this hotel and ended up paying a lot extra because of this. We were a bit disappointed.

clean,rooms are pleasant

no service in the room for the entire stay