This is our second stay at the hotel. On this occasions, we stay 7 nights in a triple bed room type. The room was clean and spacious enough for three people. Hotel staffs are very kind - helpful and polite. Many variety of food for breakfast. We were surprised when Mr. Muniru (guest relation manager) inform us that we had chance to take photos using Japanese traditional clothing for free.

Hotel location is not too close to the closest metro station. They have onsen facility but we have to pay, it would be better if they provide it as complementary

We stayed there twice and both times were fantastic, from day one the staff were fantastic and very helpful, especially the concierge! The rooms could be considered a little older than other hotels, but they are fairly large and have good amenities within the room. It’s one stop from Osaka Central and every train stopped at Juso Station, so it made it very convenient to get around! The restaurants in the hotel are amazing and offer fantastic views of the City and a variety of cuisine options! Personally I lover buffet breakfast it was one of the best we had throughout our 28 days in Japan. Definitely will be staying there again the next time in Japan.

Hard to fault the hotel no real negatives, the rooms are a little older than some! Only other situation was that the hotel was always extremely busy everyday, and sometimes it was difficult to get a lift quickly especially around breakfast time, but it wasn’t a bad problem.

We stayed in Osaka for this one, and honestly, the location was perfect since it was super close to the terminal station, Juso station was easily accessible by walking and as well some street markets to visit and walk around in. The hotel felt more like a 5-star luxury hotel than a 3-star, to be honest. So really went beyond my expectations. I would highly recommend this place for those that want to stay in Osaka!

Communication for English, again I don't expect everyone to understand English over there. But I for sure hope that the staff there will continue to learn and improve their English as time goes on. I would also add that breakfast wasn't 'free' as stated in the booking.com website. And you needed to pay a fee of 1,600 yen per person for breakfast... so it was a little misleading..

The bedroom is spacious by Japanese standards, and we were given a room with a stunning view. The check-in and check-out process was quick and hassle-free. The location is fantastic—just a short distance from Juso train station (Hankyu line), Don Quijote, various restaurants, and convenience stores, yet it remains quiet and serene.

It would be great if the hotel could offer flexible housekeeping services, allowing guests to request room cleaning in the afternoon to accommodate later sleepers and those with unconventional schedules.

This place was insanely accommodating from check in to check out. The hotel has a variety of cool features, including gyms, dress-up areas and restaurants that we sadly weren't able to use this time, but looked impressively fancy. The gift shop with Osaka souvenirs on the ground floor was a nice touch, as were the helpful tips about local tourism areas and the nice tea served on arrival. The room was large enough for two, with a nice mini-fridge, table and chairs overlooking a window view of Osaka and enough space for two large suitcases and one small one. The shower pressure was good, the wifi was fine, and the location being so close to a train station was fantastic. The real stand outs were the lovely staff members who were professional and accommodating.

Attentive and friendly staff, location of hotel

Bathroom was a bit smelly. Did not like the toilet water running every time I sat on the toilet seat. The furniture was a bit old looking but everything was clean, and I did not mind this because of the friendliness of the staff. The only thing that really bothered me was the smell of the musty bathroom, and the fact that the toilet water would run when I sat on the toilet.

The room (the cheapest type in the hotel) was nothing too fancy, but quite okay, and certainly value for money. The hotel itself is quite fancy, big, and well equipped. Very nice and pleasant breakfast area, where I always smiled, with a good breakfast buffet. Several convenience stores, a stone's throw from the hotel, and a few restaurants a little further away. A slight walk to a centre with several shops and restaurants, around the local train station.

Daily cleaning service. A very large room. The staff was very nice and helpful. Large 24 hour reception.

The Laundry room was not air conditioned and was accessed through the parking basement. initially we booked a 4 person room which turned out to be way too small for comfort. We had to upgrade to a much larger room. Very rigid pool access rules. Payment is required at every entrance, even after just a 5 minute break in the room.

The staff were very helpful and polite. The price was great in comparison to other hotels. The room was nit and comfortable. I would definitely stay there again.

It isn't hard to get around Osaka as the hotel is located less than 10 min walking to Juso station. But if you concern about taking 40-50min to get to main tourists locations, it would be a problem.

Very nice place with a great value for the price. The staff was very good and helpful whenever we needed anything. Room was great, and you can access a lot of services there (you need to pay extra fees): nice gym with boxing dojo, swimming pool, coin laundry, restaurant and special events organized by the hotel. The location is really great for the price, there are nearby direct buses to umeda station (~15 minutes away), and from there you can go anywhere.