We stayed at this hotel 2 different times (at the start and end of our trip) and would've stayed longer if they had the availability. Why? The LOCATION. We were first timers to Japan it was recommended to stay in Shinjuku or Shibuya etc. But to me, that's like staying in Times Square in New York. Ueno has a much more laid back, old-Tokyo vibe. It's about a 5-10 minute walk from Ueno station, as well as accessible to Keisei-Ueno station which is the train directly from Narita Airport. It's in a great little part of Ueno which is close to all of the action, you step out of the building and there are shops, izakayas, restaurants, convenience stores, other hotels and a lot of locals. You're also close to a lot of name brand shops like Uniqlo as well as shops in the station itself. Ueno is well connected to other places in the city. The room itself is pretty standard and yes they are SMALL. We are a short couple so it wasn't a huge issue but if you are a larger person or have a lot of luggage, you might struggle. But all the rooms in this price range in central Tokyo are going to be SMALL. Check-in and check-out was easy. This APA provided space under the bed for storage. There are NO closets, just hooks. TV, Internet, fridge, kettle, desk w/ chair (even though you don't really have space to sit at the desk). All bathroom amenities. Room was clean and bed was comfortable. The room basically juuuuust fits a double bed length-wise. The shower is also small. We debated on staying at a cheaper APA ~15 minute walk from Ueno station, in a more residential area, and we passed by it and there was nothing in that area. It's worth being close to a main station. After walking all day, you just want to get to your hotel! We also stayed at APA Hotel Higashi-Shinjuku-Ekimae, and THIS UENO hotel is better!

Wish there was coin laundry onsite.

Great location, walking distance to a lot of restaurants and bars, close to a Metro station, close to the Ueno Park, very close to a street market, souvenir shops and an ABC Market store. Very clean and the bathroom has all the needed supplies /more than you can usually find in hotels (including razor blades and toothbrush + toothpaste).

Small room and small bathroom, not that great for a 6' 2" tall guy like me :) Maybe a double-bed room gives you more space. But I know space is a luxury in Tokyo... Breakfast was ok but not enough variety; the tea cups are very small, even for coffee, I'm used to having a mug or a bigger cup

Not far from several tube/train stations. You can take the express train to Narita airport from one of them. You can walk to Ueno Park. Just a few stops to Asakusa area. The area around the hotel is quite lively even in late evening, but the restaurants in the nearby streets didn't seem attractive to me. Late check in was not a problem. The room was clean and quiet. The microwave on the ground floor was convenient.

I had a room on the 2nd floor, next to the place which the cleaning staff used as their headquarters all day from early morning. The noise was a bit annoying, not a relaxing atmosphere. The room was small. It was a bit difficult to control the water pressure in the tap. Long waiting times for the lift. No laundry room.

The location is good, near many train stations like JR Okachimachi and JR Ueno. Also close to multiple Tokyo metro line like the Ginza line, Hibiya line, Oedo line. Many food options around from convenience store to proper restaurants. Close to Ameyayokocho street for foid, entertainment and shopping. So this hotel is in great location. Also I love how innovative it is for them to lift the bed with a frame so you can have extra spaces to store luggage under the bed which I find very helpful.

Cleanliness can be improved, dust here and there and near the ventilator. Also I found a baby roach on my first night and killed it myself with the slipper, so maybe need to do pest control regularly.

The location was fantastic and incredibly handy to numerous train stations and food places. We loved the friendliness of the staff, nothing was ever too difficult. The simple rooms were modern and effective for what we needed. Daily amenities were given on your door and the range of products offered means we can travel without carrying numerous body washes, shampoos, etc

The bathrooms were very small. We're 6ft and not large people, they were tight. Rubbish isn't emptied daily so we felt it built up and we would have liked somewhere to have taken this. Also the international plugs don't fit a standard NZ 3 pin plug, so we had to buy an adapter here to charge all that we needed.

The location is very good. Next to the market and train stations both to the city center and express train to Narita airport. The water pressure was very good and amenities were good. The heater was good. The bed was comfortable.

The room was extremely small but most hotel rooms over all in Tokyo area could be small as well. I’m not sure. I won’t share the room with my sister again for my next visit. It’s too stuffy. They didn’t clean your room everyday unless you asked for it which I did and the house keeper was good. I asked for extra blanket and they would charge you for that.

Always a pleasure to stay in an APA Hotel. I actually booked the same day as I needed to stay due to a bad experience at another hotel nearby. APA to the rescue, this was the second time I stayed at this hotel this trip and wouldn't hesitate to stay again. Next trip I'll be making APA my first choice where possible. They really are the stand out in the price range. Beds are probably the most comfortable I've found in Japan, although they could still be a little better. Only gripe this time was a couple of stray hairs in the bathroom that must've been missed during cleaning and the shower head leaks down the handle (common across all APAs I stayed at). Don't let that put you off though. APA is still my choice.

Very much enjoyed the location. First time to Japan and were torn about whether to stay Shinjuku side or Ueno side, and were SO happy to choose Ueno. Very well connected location to Tokyo station and the rest of the city. You’d pay a lot more for the same quality of hotel in Shinjuku! Ueno is also so much nicer, more local, close to parks and yet still vibey at night (maybe nothing late late night but a few izakayas). Hotel is about a 6 min walk to Ueno station, shopping street and also close to the Narita AirPort Express exit. The room itself is SMALL, but that’s the Japanese standard. It just about fits a double bed. You will have trouble opening your suitcase. We packed light. The hotel doesn’t have a laundry. Didn’t interact with the staff, very self serve. Everything was clean with modern furnishings. Some things to mention as standard in hotels (at this price point based on 4 hotels in different cities): you will have to request a room cleaning, you get tones of room toiletries EXCEPT lotion (big shampoo, conditioner, and body soap - all great quality - and not the tiny bottles in North America). Heating and cooling is central. Rooms are SMALL.

We basically liked everything, would stay here again.

The location was superb. We were in the heart of Okachimachi and right beside Ameyoko shopping street, just a few minutes walk away from Ueno and Okachimachi station. The room, although small, was clean, and we were given fresh amenities (towels, sleeping robes, etc.) every day. Check out was a very fast and easy process as well. We were able to store our luggage with the hotel even after we checked out.

We were hoping for a laundry room in the hotel itself but had to go to a laundromat nearby. The directions were provided by the hotel. It took quite a while to get to our room because we had to wait long for the lifts.

Great location close to train stations, including Ueno, so the Keisei Skyliner direct from Narita can be used. Efficient check in and check out. The room is tiny, you can literally only fit one person at a time in the bathroom, but it works well. Comfortable temperature. How to use all facilities well explained. Nice and clean.

Long waits for elevators as there's only two and they're small. The stairs have a sign on them saying to only use in an emergency. We were left new towels and yukata every day even though we didn't need them.