The hotel was quiet, serene and beautiful and really felt like a sanctuary from the intensity of everything that is downtown Tokyo. The beds were exceptionally comfortable and we loved all the touches like the eco-friendly and artisanal products, beautiful toiletries, tea. Breakfast was delicious and interesting. Our rooms felt surprisingly spacious. The location is ideal - on a quiet street, but so close to Ameyoko and the restaurants, bars and shops around Ueno, the station with multiple train lines, and Ueno park with its museums and galleries.

Nothing

We had an excellent stay at NOHGA HOTEL UENO TOKYO! The location was incredibly convenient, making it easy to explore the surrounding area. The hotel's look and feel were modern and inviting, creating a relaxing atmosphere. The breakfast was fantastic, with a variety of delicious options to suit every taste. The cleanliness throughout the property was impeccable, which we truly appreciated. Highly recommend this hotel for a comfortable and enjoyable stay!

While the hotel had its positives, we were disappointed with the staff’s approach to service. As a family, we felt somewhat overlooked, as staff seemed to focus more on single travelers or couples. During check-in, we were left waiting while others who arrived after us were attended to first, which was frustrating. While the property itself was wonderful, the lack of attentiveness toward families impacted our overall experience.

It's my third time staying here, so clearly I am a fan of this hotel. I've always had a great stay. Rooms are well equipped and very very clean, love it. Not a huge room but not too small either. This time around i didn't have much natural light into my room....but I was out most of the day so it's fine. Staff are exceptional. The full price is probably a little steep bu I have always managed to get a discount, which does make it worth it. Not many hotels this nice in the area....feels pretty upmarket. Only a short stroll from Ueno station too, so great access.

Location = perfect and just a few minutes from the hyper convenient Ueno station for metro and rail. Rooms = super high tech and comfortable! Such a luxurious experience. Breakfast = fresh salad and lovely fruit, mimosas, tasty croissants and breads, and a great main dish to add. Not quite as expansive as the Kyoto location. Staff = hospitality personified; they quickly gave our room an extra clean when it wasn’t perfect when we moved in, and gave us drink tickets as an apology — they are all so nice! Amenities = an oasis in the city! Gym has dumbbells from 5-80 pounds, a rowing machine and treadmill. Laundry machines are great for long trips! The best hotel that is affordable for many travelers.

It would be nice if the bathroom light switch was inside with the toilet, but that’s basically all I can think of and this light/toilet system is all over Japan!

Before coming to tokyo, I was thinking of staying near shinjuku or shibuya for convenience. But after looking at different sites, everyone kept saying that Ueno was the way to go and they were right! This place is located very close to Ueno station. Pretty much anywhere you want to go to tokyo, you can go there by going to the ueno station bc there are tons of metro lines going through there. The hotel staff was very friendly. Forgot your toiletries? The hotel has some for you near the front desk. Dont want to use the hotel toiletries? There are 7/11 pretty much on every block that you can go to for those and other snacks. Want to go out and eat some late night snacks? There is a HUGE market a few minutes away by walking and you can pick and choose from any local stalls. Too lazy and prefer a place a few steps away? There are tons of other restaurants outside of the hotel as well. Want to get tax free cosmetic/skincare gifts for your fam/friends? Yup, theyre located everywhere near the hotel.

There are 2 washers and 2 dryers. We used the washers, went downstairs, just to find out the guests before us decide to add 1 extra hr to the drying time. Luckily, theres a 24 hr laundromat 6 minutes away from the hotel by walking. We went there and dried our clothes for 200 yen. Cheap as can be. And way quicker on drying time too.

The location is superb on a quiet street just 3 minute walk to Ueno Station, a major railway and subway hub. Friendly, efficient welcome. Spacious room with comfortable bed, fairly large bathroom with separate toilet (with bidet facility, automatic lid-raising, auto-flush) and copious hot water with excellent water-pressure. The included breakfast had numerous options, including buffet with fresh fruit, yogurt, etc. Because of flight cancellation, we had to unexpectedly stay an extra night and the staff were able to accommodate us without missing a beat.

There's no ATM on-site (though the 7-11 around the corner and the Ueno Station have some.)

Corner room is more spacious than most considering this is Tokyo, but set up is a bit odd with open bathroom. Location is pretty good, only 5 mins to metro. Rain shower is awesome. Bed is on the hard side - just how i like it

Room is a bit dark, no working / table area - but overall would come back!

The room layout was great: the toilet, shower, and sink were all separated. Perfect for couples with partners who take a long time getting ready. The mirror had excellent lighting integrated into it. We enjoyed the location a few blocks away from Ueno station. It's very well connected and there is plenty to explore within walking distance, but the hotel is in a quiet area away from the tracks and the crowds.

The lighting by the beds was a little dim: we would have liked more light here to help with reading and packing. The breakfast was great (aside from the coffee) but on the pricey side so we only had it once.

Nice hotel, room was spacious by Tokyo standards, a very comfortable bed, and with an excellent shower. Staff were always helpful, and the breakfast was even better than I expected. Access to Ueno station on foot was quick and it took us 10 minutes to walk to the Skytrain (direct to Narita airport) which avoided us having to tackle Tokyo subway with luggage at peak time. The hotel was very quiet, but just around the corner was a street market and plenty of restaurants / shops.

The room lighting was a bit dark - at least we did not see to make the ceiling lights any brighter. This was not a big issue as there wasa floor mounted lamp which helped a lot and the lighting by the bed was very controllable allowing one bedside lamp to be on without disturbing another person.

I booked 5 hotels on this Booking platform for my recent family trip, this one was no doubt the best one we've stayed! It's about 5 minutes' walk to a main road and the Ueno station of JR and Tokyo Metro, and 10 minutes walk to the Ueno Park, yet it is very quiet in the room and outside the hotel building. The room is large enough even with an additional bed, and the equipment in the room are all very advanced, easy to use, and have carefully designed details to ensure the guests have safe and comfortable stays. They were the best equipment I've used in this whole trip. The staff were all very nice and professional, their English were all very good, especially the accent was very close to American English accent. I had the easiest and the most relaxing communication with the staff in this hotel in my whole trip. Due to our schedule we only had one breakfast and one dinner here. They were all very tasty, and the fruit available in the breakfast was surprisingly good. I would definitely stay here again if I were to visit Tokyo in the future.

There was nothing I didn't like. It was all perfect.