Hop Inn Ueno Tokyo exceeded my expectations. Everything that you will need is provided. They offer free freshly brewed coffee, toiletries and there is even an ice machine and a coin laundry. The room is very clean, the bed is really comfy, the linen is superb similar to what you will find in a five star hotel. The location is 10/10. It's a short walk from both the JR Ueno and Okachimachi Stations and the Keisei Ueno Station. Coming from Narita via the Keisei Skyliner is very convenient. A lot of places to eat and shop around. All in all, I highly recommend this hotel. When in Tokyo, I will only stay in this place. I've been to Tokyo many times but this hotel is really the one that fulfilled all my needs and expectations. And lastly, it's really more than worth for what you paid for. A real bang for the buck. See and experience yourself, you will surely enjoy.

Nothing, honestly.

Location was amazing, very clean, suited our needs very well, staff were helpful

Space could have been used/layed out better. Wasn't enough space to hang coats, putting shoes away

Breakfast wasn't available to us at the hotel, but the location is very convenient with many eateries close by. It's also just steps away from the Ueno train station where there are easy transportation links to different parts of Tokyo and Japan, plus the Skyliner express train to Narita airport. The staff was super friendly and helpful. The room was clean.

The room was a bit too small, but I believe it's a rather standard size in Japan. It's nice there is free coffee and tea at the lobby area where there is a sofa to sit on, however, perhaps adding a coffee table to place the drinks next to the sofa would be more ideal.

Our room was in the 12th floor so it’s very quiet. There is no view in the room itself, but there is in the hallway. The bed and pillow are comfortable, the bathroom is nice. Hotel offers free toiletries and free coffee in the lobby (even at 2am in the morning!) There is a laundry room, it’s 300 yen per cycle and the dryer is 100 yen. There’s always a staff in the lobby to help us. The location is amazing as well, a lot of Family Mart nearby. Close to stations too.

The room is a bit small. Two people with big luggage will not be able to open their luggage at the same time. But this is typical for any rooms in Tokyo so it did not bother us that much.

Don’t think twice about staying here. Conveniently located if you’re taking the skyliner from Narita. Very clean and has a coffee machine + toiletries in the lobby. Steps from the local market. Was planning to only stay here 1 night and we ended up booking for 3 more for our last leg of the trip in Tokyo. I have an upper middle class lifestyle and love this place!

Super handy to 2 train stations and subway lines. Easy access to coffee (Starbucks), shopping, food and conbinis. Room was a little tight for 2 adults and a teenager for 5 nights but we survived.

Not enough pillows... One pillow also seemed to have feathers and buckwheat or something in it? There was a little bit of road noise but that's to be expected when you book a main road.

We loved the location being within walking distance to family mart, 7-11, train/metro stations and bars/restaurants. Only drawback is the levels are open so be mindful when walking out of your room you feel the breeze when walking to the elevator but it’s not a big deal. Would stay here again! :D

The facilities were very clean. The room was very well organized despite being small. Everything felt very new. The people were very polite.

The pillows were not very good. Also, there was only one washing machine and one dryer, could have been more maybe.

Clean room. Nice staffs. Good location. Close to the shopping mall Takeya/ Donki full of restaurant nearby and 3mins to walk to the metro and train station

Location. Near to Ueno JR and Metro Station. Thus, easy access to anywhere in the city.

A bit noisy at the hallway of the floor early in the morning while their cleaner/housekeeper do the room cleaning.