All is well, just staff has to attend the customer properly. During the breakfast time when we are eating and asking to give then they always say that we have to do it from our ways to bring the staff and they are serving well to phoreingers and get are keep asking what they like to eat?? But they not to asking the Indian people. We noticed well.

Xxx

Staff are friendly

They should have given the feasibility to use their own hair dryer in the bathroom itself. As the socket is not feasible had to use it in the living area

The staff is wonderful, warm, and friendly. They create a really relaxing environment where nothing is too much! Specially Khin & Nadeesha provided proper friendly service. Really appreciate their service. Rooms are standard. Location a little far from Metro Station 2. km from Hotel. Breakfast does not say wow, now a days it in different location, but no much varieties for long stay guest. But it will be managed by Staff who always apologize and do service excellent, in Breakfast Nadeesha did great service and explained. Thank for the service

they don't provide turndown service.

Beautiful hotel, clean rooms, room service every day and everything tidy and clean, water in the room replenished daily. Perfect location of the hotel for other activities, quiet surroundings. Staff always willing and pleasant, especially at breakfast with a personal approach from Nadeesha, Chrysl, Marco, thank you very much... breakfast with fresh fruit and all you can eat😊 Everything smelled nice and we could enjoy our stay Free shuttle to La Mer Beach every morning with 5 min far a way

Shuttle to Dubaj Mall only one per day and morning, more less the same time as to the La Mer Beach, should be twice a day and second one late afternoon

The staff were friendly and most accommodating, in particular that the room was available well before check in time. Special thanks to Rabindra who always ensured that my room was tidy and plenty of coffee, sugar & milk was available.

The shower would alternate between hot and more cold water, notwithstanding this I enjoyed all the extras provided for. One was reliant on a cab to go places as the nearest metro station was not within walking distance. Perhaps on the entertainment side, please incorporate other channels on TV for viewing, as almost all channels were arabic save for 1.

the room, the bed, the free shuttle, the breakfast ... all were awesome! the staff throughout the hotel were all amazing, friendly & professional, willing to go above and beyond to ensure all requests were met - this is what will make me come back here again (it was the best customer service i received from my three month trip!) :)

cleanliness could be improved (bedside tables & tv unit had spills and sticky cup marks from previous guest which were not cleaned up), the location seems far from everything except the airport & dubai mall but that could just be the layout of dubai itself (which seems abit scattered)

The Hotel location would have been better if close to a local beach, restaurants, shops. On arrival at Hotel, check-in early due to early flights was requested and the staffs did try and give us a room but this was not possible due to 3 rooms booking, The rooms were clean and tidy as per photos on the web site. We found that all the staffs at breakfast were very friendly and always willing to help with any special request, especially Khin & Aroona, the lady who also cooked our omelette, eggs every morning. Overall all the staff were very friendly and helpful with any special request at breakfast time. Thank you to all the hotel staffs who made our holiday in Dubai special with this lovely hotel. Excellent Hotel ! *****

An improvement on the shower water pressure, the roof top pool, bar and music could be improved with a child, lady section.

Very friendly staff, umar in reception was very polite and helpful, my son absolutely loved him. Room service was spot on, always gave us what we needed. A pleasant stay.

There wasn't anything that was really bad, but we stayed in hilton Gardens before in murraqabaat and my daughters loved the waffles for breakfast, unfortunately they didn't have that facility here.

It’s a very friendly hotel. Lovely bedrooms. Facilities are great. Pool, gym, courtesy bus and the food is great.

Occasionally the room didn’t get cleaned so i had to inform house keeping and they came straight away. Not sure why it got missed?

it was really quiet in the room. The air conditioning control panel manageable and foolproof at last, after so many hotel stays. Finding a cab drive is not a problem at all: didn't have to wait longer than 1-2 min. Didn't have to use the app Careem where rides are 10AED higher. Staff were friendly and helpful.

Variety of dinner menu could be better, a lot of dishes were India (probably) inspired.