Initially the hotel was a little difficult to find as the hire car did not have GPS. On arrival check in was swift and efficient and the reception staff very friendly. The room we were provided was very clean and well decorated, the bathroom having recently been refurbished. The bed and pillows were comfortable although we found the duvet a little heavy for our taste. The TV worked as required and the room was provided with a kettle and tea and coffee - plus biscuits were provided on our arrival. The buffet breakfast provided by the hotel was excellent with a wide choice of cereals, cold meats, cheese, fruits and a full English breakfast including black pudding. The hot drinks machine and the toaster in the breakfast area were first class in efficiency and speed.

The only serious negative comment was about the food available in the restaurant. The choice is very limited and is virtually all preprepared fried/microwaved food. But on the night that we ate in the restaurant we were very disappointed that none of our first three choices was available. On the positive side the staff were helpful and positive.

We liked the room and bathroom for comfort and cleanliness. The shower was excellent. The man in charge of breakfast for bringing my specs to the room because I'd left them behind at the table.

We didn't like ordering dinner through the impersonal online ordering system from the table. Then, when I wanted a second drink I had to order that through the system too and then wait 10 minutes for it to arrive because the poor lady serving was completely overworked. More staff and proper personal attention would have been muich better. Having only one coffee machine at breakfast was completely inadequate and the long queue of people waiting to get their coffee was unacceptable. Everyone was complaining.

It was very easy to check in and out of the property. The staff were nice and helpful. The room was spacious and very clean. The bathroom was a good size and the shower reached temperature well and the pressure seemed consistent. The bed was super comfortable too!

The staff could have been a little more knowledgable regarding what was included in breakfasts and if they can cater for a vegan diet (they could by the way - but the reception staff did not know). On that note, they had little cartons of non dairy milk at the breakfast which was great - maybe having some on the reception for people who don't consume dairy to take to their rooms for tea/coffee would have been incredible. Also maybe make the standard biscuit offered in the room gluten free + vegan - loads available!

The room size was spacious. The kids had space to move. we had 2 double beds, which was nice as supposed to having a sofa bed. Easy to find and ample for car park space. Receptionist and staff where friendly. Was offered a breakfast option. Receptionist gave clear guidance to our room. Bathroom size was good.

When having a shower, the bathroom filled with steam, and it didn't seem to go away it just kept building up. I did find a clothes pin on the floor next to the bed by accident as then kids drop their toy. So that made me want to look for more, but luckily, none was found.

The property was very clean and pleasant, and the staff were friendly and helpful. It was an affordable stay, and the breakfast looked great, though I didn’t have time to try it in the morning.

I had a competition the next day, so I knew I would struggle to sleep. However, I had to use a towel to block the light coming through the door from the corridor and my jumper to cover the clock on the TV. I also had to turn off the AC as it was quite loud. Additionally, the bath was extremely slippery—we both almost slipped, with me nearly slipping twice and my partner once.

Loved the cleanliness and size of the en-suite room. Also for an add-on of £12 or so, when I checked in, I thought the breakfast was very good value, considering the buffet had all of continental and English breakfast options. I noticed there were also gluten-free options available. I was spending a day at Warwick Castle, which was only a short drive (approx 15mins). So for accommodation which was not centrally located, I still found it convenient. Lots of free parking spaces available too, which was helpful.

Nothing that I can think of, for such a short stay.

Excellent hotel made even better by the incredible welcoming manager David, I'm assuming he's the manager anyway as he was wearing a suit. We stopped here for the night on our journey from Manchester to Southampton for a cruise. David checked us in and went the extra mile even gave the kids Easter eggs and colouring books etc. Genuinely some of the best customer service I have ever experienced, Holiday Inn are lucky to have David as an employee. Based on how welcome David made us feel we will definitely stay again!

Nothing

Took three Golden `retriever’s with us and it was so dog friendly. The staff were absolutely fabulous, helpful, courteous and just lovely. Food was hot and wholesome. The breakfast was really good. A fabulous choice to be had.

The rooms are a bit tired and need more electric sockets and wi fi sockets. Shower was weak and there could be a grab rail to assist in getting into the bath to have a shower. However this is being hyper critical, but they are things that are expected in this day and age. The only other criticism was having to pay nearly £30 for two large gin and tonics.

The room was lovely, the staff were super and the breakfast was wonderful.

Our evening meals were not great - the selection offered was mainly not to our taste (I realize that all personal preferences are just that but there was little option for fresh vegetables and/or salad, and the minuscule pot of slaw which accompanied the otherwise very acceptable burger, was not enough to balance the meal) and made worse by some dishes being unavailable when requested. It was for these reasons that I only gave you a 9 instead of a 10.

The receptionist was pleasant & helpful on arrival & departure. We did not have breakfast so can’t comment on that. The room was clean & comfortable & had a variety of toiletries available. The room also had tea & coffee making facilities, complimentary water, crisps & chocolate bar, which was much appreciated. There was also complimentary water in the reception / bar area. The parking for guests staying over in the hotel was free of charge.👍🏻

Only that we would have liked more UHT milk pods available for more than 2 cups of coffee in our room. ☕️ ☕️