Firstly, the customer service was truly beyond expectation. We were greeted by a lovely Australian lady (sorry, I didn't catch a name!) who was simply wonderful. Friendly, accommodating, kind to our toddler. Nothing was a problem for her and she made everything from check in to check out easy. She was the one we had the most interaction with, but everyone was excellent. Other great things: - the central location and proximity to the castle - the seamless integration of clean, modern design with the historic architecture - the simply delicious breakfast

Hardly anything that can be helped, but because of the old building, the floors are uneven and so we slept on a slight slope with our feet pointing up!

The location is in centre of town so very handy for shopping. As I have disabilities we had ground floor room which was appreciated. But if you are very restricted in movement ie. A wheel chair i don't think this hotel would suit you as there is a lot of small and larger flights of stairs and no lifts The breakfast was very nice and good quality and displayed buffet style. Only one point I would raise would be that the serving plates were cold. Therefore the food went cold quickly. Suggest they have a heated plate container next to serving table. At breakfast.

Heated plates at breakfast.

The room was quite spacious and the bed was firm and comfortable. The bathroom had both bath and shower (always welcome for me) and it was clearly quite newly fitted. The breakfast was good with freshly cooked fare and the restaurant served good food in the evening. The hotel's position on Jury Street makes it both attractive and convenient for the castle, the town and the Lord Leycester Hospital.

Some of the light fittings were unreliable and room-doors were a trifle tatty. However, these didn't detract from the overall appeal of this historic establishment.

We arrived around lunch time and parked in the hotel carpark with no troubles , it is first come first serve. we were greeted by a friendly receptionist, the hotel staff were lovely and accommodating - it was quite busy but the hotel had plenty of staff which showed . The hotel has a nice vibe we enjoyed our lunch in the bar and were pleased with the value £9.50 for a steak ciabatta, and skin on fries . Breakfast was buffet style , plenty to choose from and warm enough again breakfast staff very attentive . Great location would stay again

We would stay again but request a room not a the front of the hotel , the noise was quite loud from the road and we were woken up earlier by the road sweeper - not a deal breaker as the room was very very clean and well furnished

This is right in the centre of Warwick and very close to the castle. We were there for a concert in the castle grounds and it was just a short walk back to the hotel. The staff were very friendly and attentive. Breakfast was good with cooked choices or cereals. Also short walk from the racecourse. They have parkrun on Saturdays so I took my running kit and took part. We would most definitely stay here again if we are in Warwick.

We are used to a kingsize bed so found the standard double bed small. It was a hot day so the room was hot but a fan was provided. There was not much power in the shower but we were only there one night so managed to freshen up enough. When we had breakfast there were no baked beans. These were available after we had finished. I also had to wait for my vegetarian sausages to be cooked and had finished the rest of my breakfast by the time they came out.

Very friendly and nice staff. When we arrived in the hotel for the check-in we were welcomed by the receptionist in an exceptionally nice way, which made us feel at home straight away! Very pleasant and refurbished rooms, better than expected, the more so since the rating of the hotel was only 7.4 - 7.8. I think it deserves a 9! Breakfast and dinner in the hotel were very good. Many small areas with sofa's to seat in the hotel. On the whole a lovely old Georgian building.

Just a couple of minor points: the tea at breakfast was not quite hot, and a bit too strong for our continental taste. Only on our last morning we discovered that we could help ourselves to tea from the hot water container, so that we had really fresh and hot tea. The dining room could have been a little bit more cosy (however, the bar part was lovely).

Location is excellent, right on the main street. Staff were very friendly and helpful, particularly the bar staff and chef, who made my autistic son some more macaroni cheese, even though they had actually run out and therefore it wasn't technically available. Room was great and food was delicious. Would definitely recommend to friends and stay again :)

There was some noise during the night, but mainly from the peacocks from nearby Warwick Castle, so not sure much can be done about that!

The Hotel is in a lovely old building in the heart of Warwick. The room had everything I needed. The lobby had an open fire and the bar and restaurant looked very welcoming. Staff were extremely polite and helpful, I left my scarf and they sent it to my home address the same day and then followed up with message to let me know. I would definitely stay there again.

The room was a standard double but it was on the small side. I am 5 ft 5" and the shower cubicle was small. had I been any larger I would have struggled to get in.

Location was perfect - in the centre and 2 mins from where we needed to be. Stylish and well presented ground floor public rooms with lovely little private quiet nooks for sitting in. Good choice of rooms for breakfast. Very clean and modern but rightly celebrates its amazing history and characterful charm.

Was very noisy in corridors in the early hours but this wasn’t the hotel’s fault. My room was very close to the kitchen fan which interrupted my sleep. I wasn’t asked how my stay had been on checkout.

Lovely hotel, clean and comfortable,we have stayed a few times here and would not stay anywhere else,staff are very nice and helpful would always recommend it.

If you have last breakfast at 9.15 which for a Saturday and Sunday is early when you are away for the weekend,ought to be at least 10 -10.30 as breakfast is not very good items are missing and what there is is not very hot also they always do herby or spicy sausage which some people do not like so should be plain for everyone.