Nice room with a separate sink/coffeemaker section next to the bathroom. Comfortable beds, neither too hard nor too soft. View from seventh floor over the city, facing sunrise. Table and two chairs. One suitcase stand. We put second suitcase on floor. Closet with drawers. Located three short blocks from central square, near the action but just outside it. Quiet. Secure parking under hotel accessed by valet (not expensive). Good breakfast a la carte or buffet. Excellent Yucatan food restaurant La Chaya Maya a short half-block away. Standard two bottles of drinking water a day, but there were convenience stores nearby to stock up at (CircleK, Oxxo, 7/11). Higher floor well above any danger of mosquitoes. Excellent staff.

The hotel has a great location. It’s very close to the main attractions. All areas are very clean, but the hotel is a bit dated, however this is even the case of all inclusive 5 stars hotels. The beds are comfy, for a short stay it’s a perfect choice. The guys at the front door very kind and helpful. You have a great view on the whole city from the higher floors.

The staff at the reception quite annoyed. The pool water was ice cold, even on a hot day it was impossible to use it. The breakfast is tasty and you have a big variety, however be aware that it is Mexican type of breakfast and not a typical continental one. I didn’t like that it was not possible to open the window in the room.

The location is very convenient as the location is in the he downtown, the staff is very nice and supportive. I would especially like to acknowledge the two individuals who assist guests in booking taxis. During our stay there, at the time of check-out, they helped us by carrying our luggage for two blocks to reach the taxi, as the street was blocked due to a people demonstration. Thanks to them, we made it to the bus station on time.

Considering the age of the facilities, the price is high.

wonderful pool area and courtyard. Room was quiet, comfortable and air conditioner worked well. Good view of the town. great location near the main plaza. I would stay there again.

The hotel had its own US dollar to peso exchange rate so the hotel charged us more in pesos than our Booking price in US dollars (which was supposed to include taxes and fees). I showed them the conversion rate at check in but the woman said that the hotel had a different exchange rate than the official rate.

We really enjoyed our stay here. The hotel is clean and updated and offers a large outdoor pool that gets morning sunshine and has lots of pool furniture, and a large work-out room (gym) that has a nice variety of treadmills, ellipticals, and weights to use. Our room was clean and spacious, the linens and towels were clean and fresh, the bed was comfortable. The bathroom offered plenty of counter-space. The shower was hot and had good pressure. During the day, we appreciated our outdoor balcony and the natural light shining into the room. At night, we loved that our room was dark and quiet (the fan helped drown-out any exterior noise). I'm a light sleeper, and I slept great. The staff was friendly and helpful. The hotel location is easy walking distance to shops, restaurants, and the town center. We would definitely stay here again.

The room included a coffee pot, but after the first day you are required to purchase any additional coffee from the front desk. Not a big issue, but free coffee would be nice. Also, the room did not include a refrigerator which would be nice. We did not have breakfast at the hotel because it seemed pricey; however, it was easy to find many affordable breakfast spots near the hotel.

Everything was good. I liked that most of the other guests appeared to be Mexican nationals. The elevator was curious for a city with a very low crime rate - makes me wonder about past incidences - as one must tap the room key card on a reader before pushing the button or the elevator won't go. And it will only stop on the floor selected. And down only to lobby.

The A/C controls were older and didn't seem to have an option of setting a goal temperature and then going on or off with that temperature setting, even with the help of the maintenance guy. I had to keep turning it on and off when it got too warm or too cold. Also the late night arrival check-in process was not smooth. I arrived at midnight, as I'd informed them to find the door locked unless one already had a key and no bell to alert anyone inside and no one in sight. Fortunately a registered guest arrived and let me in. Check in instructions were confusing and finally an employee assisted me.

The location is soo convenient! The hotel facilities definitely make the stay easier and relaxing The staff is very helpful

The room’s decorations are a bit oldish so not great but honestly very comfortable. One of the nights we could hear loud rock music even if we were on a high floor. So a bit annoying but then it didn’t last too long. If you are sensitive maybe you can request the room to be on the opposite side (opposite pool side)

The doorman and valet parking were very kind. They clean very well and we had a King size bed, what was very comfortabele. Good mattress! It's an old hotel, so the furniture is old fashioned, but it works so it's fine. The bathroom is small, but also it works.

The ladies in the front desk could benefit some customer service communication skills or anything in that direction. As for the males who were most of the time the valet parkers, knew how to give good customer experience! Weird as they work in the same hotel, but the woman have an arrogant attitude around them.

Great location for walking to main plaza (Centro historico). Longer, but doable walk to the ADO bus terminal and La Plancha park. The room and lobby were comfortable and had good wifi.

The pool wasn't open when we visited. The room did not have a refrigerator, and they charged for in-room coffee. Sidewalks in the historic city center are very narrow. Might consider staying along wider Paseo de Montejo as an alternative in the future.

The location is great, very central. Very decent facilities. The room was clean when we arrived and was getting cleaned up and tidied every single day which we loved. People in the reception are very polite and eager to help. Recommended but maybe do choose a bigger room.

The room was very small (we knew that already). But because we were out all day it didn’t feel too uncomfortable. The room was also a bit dark and traffic noise from the road also apparent.