Outside space and swimming pool, excellent Spacious and comfortable room Food, quality and good variety

Low quality of the drinks in the bars Gym only opens between 10:00/12:00 and 16:00/18:00 In the swimming pool appeared a drunk guy with a portable speaker and started to listen his music very loud, something that I never imagined that could happen, unfortunately the staff didn't do nothing. Support before our arrival, I asked about the possibility of book a transfer, insisted, and no answer at all

Very beautiful property overlooking the ocean. The surrounding area is clean and safe for strolls along the beach. The hotel and facilities were great. The staff and service here are excellent. The breakfast and dinner buffets are high quality. The all-inclusive was great as we were traveling together with many families and it allowed everyone to eat at their leisure. The atmosphere is super relaxed and friendly.

We had a little bit of a weird experience at the Spa. Keep in mind that the Hammam is mixed-gender and they didn't tell us until we were in there, so if you want privacy this isn't the place... The shower in the rooms are really high up in a raised bathtub and the lighting is really dark. It makes it feel a little bit dangerous getting in and out of the shower.

The food available was great and of good quality. It doesn't get repetitive unless you eat like an elephant everyday. Krystal restaurant is the one to book,.All restaurants are part of the free meals so there's no extra cost. Just have to book when you get there. It gets busy so do it as soon as you arrive. The staff are really engaging. Adding a small 10dhs tip goes a long way. I left daily 10dha tips for the cleaner, the guy who stocked my fridge and also to the person who gives you a table at mealtime in the buffet restaurant and it definitely resulted in top notch service. That's my top tip for the hotel. The bar was heaving in the evening as it's free drinks but it made for a good atmosphere. Third floor rooms are the best as it's the same level as the reception, restaurants and entry exit.

The lack of sun beds. It was really busy at the hotel. Trying to find an empty haystack was impossible to the extent I didn't even bother with the hotel pool. Other guests are way too inconsiderate and just hog them. A lot of the guests don't treat the staff very nicely so I realized that a smile and a nice word goes down well. They do take care of you if you treat staff with respect. The orange taxis directly outside the hotel will try to not use the meter and will not take you unless you pay the "tourist rate" which is 30/40dhs. Not alot for tourists but still not right - not the fault of the hotel but worth knowing.

Great atmosphere, super animations, very friendly staff, especially animators, waiters at the bars and hotel photographers who did a great job :) (although disappointing staff at the reception - they looked tired and even annoyed at tourists, never smiled which needs attention as this is the first contact of the hotel with guests, so I suggest improvement, because it affects the whole assessment of the stay), beautiful, comfortable swimming pool, very large, comfortable rooms, thorough cleaning of rooms every day, chilled drinks always in the fridge, excellent food, varied, nicely served, several different restaurants, also very elegant restaurants with dishes ordered from a card, fantastic location right by a beautiful, large beach and a long, pleasant promenade, wonderful sunsets visible from the hotel, wonderful walks along the beach as soon as you leave the hotel, great starting point for excursions (e.g. quad bikes) - a must see for tourists - it was a pity to leave, we will definitely return to this particular hotel. The RIU hotel chain was recommended to me by my sister, she was right, very good standard - I highly recommend it!

Staff at the reception need attention - they looked tired and even annoyed at tourists, never smiled, however this is the first contact of the hotel with guests, so I suggest improvement in this aspect, because it affects the whole assessment of the stay in your great hotel.

The beach is sensational. Beautiful sand and water. The pool was excellent. The food options at the buffets were brilliant. The al a carte was booked out but in the end preferred to have the buffets. Lots of vegetarian options too. This was really top notch

Couple of small things to fix. The staff looked poorly managed. Some knew what they were doing and others didn't. Examples like getting a table and being told to find one despite them all being covered in plates etc. Usually the staff suggest a table for you to sit on. Cutlery was another issue. I don't know why they can't be left out for people to take themselves (it is a buffet). Instead you have to ask for cutlery and wait a while. Also almost zero teaspoons. And plates would run out quick. Basic stuff that if they got right would be much better.

This hotel wow, after a renovation early this year this hotel is brand new, food, service, environment everything you could ask for. The perfect place to relax, family friendly and the grounds are that big there is a place for everyone to chill out. Food, cocktails and coffee great! Room very comfy and super quiet, (4037) this hotel is as the name suggests, a palace! Only recommendation is the aircon wasn’t as cold as it could have been but the ceiling fan and balcony sea breeze addressed that. Will come back.

Most friendly & professional hotel staff who provided an exceptional service - very attentive and down to earth people. The interior of the lobby and hotel grounds were stunning & the beach is close by. The food was exceptional - we enjoyed the buffet and all individual restaurants. The variety, taste and quality of food was beyond are expectations.

Pools close at 6pm , would’ve been nice to go for evening swims. Room was spacious and clean, except there was a sewage-like smell in the bathroom from time to time.

Nice all-inclusive hotel with a beautiful design. It is excellent for people there who enjoy relaxing next to the pool.

The airy lobby, high ceilings, tasteful decor lent a calm, spacious feeling to the hotel even though we visited during the busy season. The staff were mostly courteous and friendly, particularly the younger personnel involved with the poolside activities. The food was plentiful and varied, and was continually restocked. Beach access was at one end of the pool area, making it super accessible.

There was a horrible, musty smell in our room right from the moment we checked in until we left. I'm not sure if it was from the air-conditioning unit, or the pipes, but it really made sleeping difficult in what was otherwise a comfortable, well facilitated room. We considered asking for other rooms, but when we read the reviews post check-in other guests had similar experiences and upon being moved, discovered the new rooms displayed the same issue

We were there over Easter. Food exceeded expectations. Great selection of food and lot's of space available in restaurants. Lovely hotel with everything you could ask for. Staff helpful. Rooms lovely and spacious. Nice pool area and easy enough to get a sunbed.

I would come back to this hotel.