Clean and quiet . The General Manager ( Youssef) was always present and ready to listen and execute . The employees were very happy to help and assist us with any concerns . The front desk team ( Yassin) was great to deal with as far as the rooms go , the bar team around the pool very helpful , Imad the lifeguard was so nice to us . Kamal was excellent at the restaurant. We were very pleased with our stay . Keep up the good job .

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I liked very much the room and the service. I seize the occasion to thank Ms.Leila at the reception who was so polite and kind. She helped us a lot. I also thank Ms. Nadia for all her efforts and hospitality. She always help us find the right package for trips around Marrakech and neighbouring cities. The trips are truly nice and good value for money. Excellent service. Big thanks to all Imperial hotel staff. Amazing people . Very hospitable and truly kind. I will recommend strongly.

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Thank You for Your Wonderful Care Dear Nadia, I hope this message finds you well. We wanted to take a moment to express our heartfelt gratitude for the exceptional care and attention you provided during our stay at the Imperial Hotel Spa in Marrakech. Your warm hospitality made our experience truly unforgettable. We are pleased to let you know that we arrived home safely, but we are already missing the relaxing and rejuvenating atmosphere you created for us. Your kindness and professionalism did not go unnoticed, and we will certainly recommend the Imperial Hotel Spa to our friends and family. We look forward to returning in the future and experiencing your wonderful service once again. Thank you for making our stay so special. With warmest regards, Mohammed Humzah shahid Fouzia Humzah Shahid

I liked everything about the hotel, the only downside was I chose the half-board option at the hotel, which included breakfast and dinner. For dinner, the food was provided, but I had to buy my own drinks, like water, juice, or tea. I understand that the hotel can make a profit from selling alcoholic drinks, but since I don't drink alcohol, I feel that at least water should be provided without extra charge.

The hotel had a homely feel to it, which made us feel very comfortable during our stay. The rooms were very clean and tidy. The staff in the dining room were very friendly, helpful and hard working, they made our experience even more better.

The room we were assigned to first was a loverly looking room with a generous amount of space which we loved but the only issue we had was the strong smell coming from the bathroom that spread through out the rest of the room. The smell was too unbearable so we did ask for staff to do something about it and the lady who books guests activities did help us a lot and had our room changed promptly. We appreciate her and thank her! We didn’t get to use the hot tub which was unfortunate but overall we really enjoyed our stay at the hotel.

Excellent hotel. Room was very clean and staff were also very friendly. Also it was in a great location.

overall the hotel was very good. maybe a little update on the decor in the rooms, maybe a fresh coat of paint. This is not a complaint by any means just a suggestion. Pool was great plenty of sun beds, different areas to relax in. Breakfast we good, maybe some fresh fruit, but that is not a complaint just a suggestion. The staff were always polite and helpful. The customer relations lady was very nice and cheerful. Honest about the Holiday adventures, my husband would not have been able to do the ones we hoped to do. Due to steep walks and climbs. We spent most of our days by the pool relaxing.

There was nothing at all that we did not like

The hotel itself is fine, the pool area is big and a welcome break from the heat (it was 41C when we were there.) Really cmfy beds and good aircon. We booked a pool view room which costa little more but much quieter than the front (city) view Its in Gueliz so a 20/30DH taxi ride from the medina. there are a lot of restaurants and bars nearby but doesnt feel that Moroccan compared to the Medina.

Its a bit tatty round the edgews so depends on your expectations. Didnt bother us at all as it was clean

I stayed for a week, everything was great, the location is perfect , next to everything and safe , the staff are always helpful and smiling, i like the food, the women that prepare crepes , all the restaurant staff were perfect, the housekeeper was so perfectly gentle . The lady responsible for the excursion is professional , unfortunately i didn't book anything with them , i was with some friends we planned for other excursions already, but she can help you a lot to plan everything with good prices and give you advice. I recommend this hotel

The hotel itself is fine, the pool area is big and a welcome break from the heat (it was 41C when we were there.) Really cmfy beds and good aircon. We booked a pool view room which costa little more but much quieter than the front (city) view Its in Gueliz so a 20/30DH taxi ride from the medina. there are a lot of restaurants and bars nearby but doesnt feel that Moroccan compared to the Medina.

Its a bit tatty round the edgews so depends on your expectations. Didnt bother us at all as it was clean

Nice place

Broken shower not service.