Greatly renovated grand hotel in the center of the city. Rooms nicely decorated and equipped - bathroom with great amenities and marble finish. Spa department very nice with relaxing atmosphere. Staff amicable. Breakfast proper but nothing special.

Strong grilled fish smell in the lobby during the whole 2-day stay. The ”courtyard view” was a pile of contruction structure - not quite worth seeing for over 500€… see photo. Could be nicer.

The hotel was beautiful and centrally located to everything we wanted to see - Anne Frank's House, Rijksmuseum, Van Gogh were all approx. a 20 min walk away. The staff (esp. the concierge) were extremely kind and helped me obtain hard to get tickets to events (Van Gogh) + restaurants & taxis. If you book a taxi through the hotel, you'll be charged a set price that could be lower than one you'll negotiate on your own. The room was immaculate, the beds were extremely comfortable, the bathroom always had plenty of soft towels. The people at the entrance always greeted us with a smile, and the foyer was beautifully decorated with art, fresh flowers and an expansive view of the canal. Our room had a canal view as well and at night it was wonderfully calming to watch the boats glide under the lighted bridges.

The wifi connection seemed somewhat slower than normal. I'm not sure if the problem was due to my phone carrier's plan or the hotel's wifi, but I found that I often had problems opening up websites.

This hotel was fantastic! Worth every dollar spent. While waiting for our room they allowed use of the spa facilities so we were able to clean-up after the flight. The location was great - we walked almost everywhere and also used the hotel bikes one evening which was really nice. The hotel concierge made us a few dinner recommendations and reservations - our favorite was the tasting menu at Satchmo. The afternoon tea in the lobby was nice. Overall 10/10 hotel!

Sadly the sauna and steam room were unavailable the day I had a few hours to visit the spa downstairs. I still enjoyed the pool and relaxation room which were both lovely. Also, I had requested early check-in which they didn't promise, but our room wasn't ready until 3pm on the dot.

Very comfortable fully renovated rooms. 10/15 minutes walk to the main museums and across the street from the flower market. Good choice of dining options Junior suite offers a separate room ideal for families with one child

The room was big and comfortable and the bathroom/toilet were very nice.

We thought we had a view of the canal but didn't, somehow we misunderstood about this. One night the room above us had a leak from the bathtub and for about 2 hours water leaked from a light in the bathroom on the floor and then a plastic bucket. This stopped and did not reoccur. The hotel offered to change rooms but we waited the leak out and did not move.

it's perfect location friendly stuff

I don't like my room bad view and I don't like the room and they refused to change it and sometimes the clean my room without bathroom

All was good my only disappointments 1. when our friends arrived for an evening boat trip, there was no room for the car to be put in the hotel garage, my fault we should have enquired when we booked the trip with you 2. In the lounges there was no drinks service after 10pm ( your staff got around the problem, but in reality there should have been no problem( get our order from your pub bar 3. Confusion on what was included in the buffet breakfast ( I believe one can order from the menu and use the buffet at the price of the buffet but still not quite sure. All are little issues, love the hotel

See above

We liked the location.

We booked a double bed and despite being told at check in it would be changed to a double it was not.

We liked the details like putting water in the coffee maker, the clean room with towel refresh, water refresh daily, overall cleanliness, blocked out sound, dark room, excellent a/c, decor, all of it! Perfect

USB did not work by the beds, dim lighting in the bathroom for putting on make up, mirror distance from bathroom sink for shaving.

The hotel was incredibly beautiful and very clean. The staff were so kind and friendly and helped us get into a museum that was sold out. Breakfast was delicious. The pool was lovely and the location couldn’t have been better. One of the best hotel experiences I’ve ever had.

The hotel is expensive, but you get what you pay for. I can’t complain about anything else.