Spacious and well equipped room, good fitness and pool facilities, reasonably priced valet parking. The staff were extremely friendly and helpful throughout our stay. The club was a nice bonus to have a few drinks and snacks before going out to dinner.

When we first arrived there was a strong smell coming from our bathroom but the team very quickly addressed this and moved us to a new room, which was much better. The air conditioning at the hotel was broken, which we were notified about in advance. It made it quite warm but the staff provided a portable air conditioner to help keep our bedroom cool.

We recently stayed at this hotel with my son, Stephen, and it was an unforgettable experience! The Christmas decorations were absolutely stunning, creating such a magical and cozy atmosphere. Every corner of the hotel was aesthetically pleasing, and I couldn’t resist capturing beautiful photos and videos to remember the moment. The staff was incredibly attentive and helpful, making our stay even more enjoyable. From the warm welcome to the thoughtful service throughout our visit, everything was perfect. It’s a place where you can truly feel the holiday spirit, and we’re already looking forward to coming back. Highly recommend!

Lovely room with a very comfortable bed and nice touches throughout. Great valet parking. Excellent breakfast Cafe on site.

Staff weren't very welcoming

When I want to be sure to have a truly comfortable hotel, I love going to the Sofitel. Spacious rooms, bathroom with both bathtub and shower. Swimming pool, fitness. Didn't have time to use the spa. Excellent breakfast, with freshly squeezed orange juice.

I was informed about the issues with the air conditioning system, so this was no surprise and didn't affect my stay. My room had the view over the bus park and only partial views of the harbour.

Our staycation experience was exceptional. The decor added a touch of elegance, creating a welcoming ambiance. The service, from arrival to departure, was outstanding. The staff handled my luggage with care, ensuring a seamless experience, and I appreciated not having to worry about anything throughout our stay. Additionally, the highlight of our staycation was the stunning breakfast buffet. The array of delicious offerings combined with the beautiful presentation made it a delightful experience. The attention to detail in both decor and service, along with the delightful breakfast, contributed to a truly memorable stay.

I didn't like being told by the cleaners that we weren't supposed to be in the pool after 10 pm. We didn't notice the sign, assuming it was open since the door was ajar. However, the cleaner stood at the door and scolded us.

VERY MUCH ENJOYED OUR STAY, IT WAS VERY COMFORTABLE AND TIDY IN OUR ROOM & WHEN IT CAME TO CHECKOUT DAY MY PARTNER AND I DIDN'T FEEL LIKE LEAVING JUST YET, WE WERE ACTUALLY CONSIDERING TO EXTEND OUR STAY ANOTHER NIGHT 😅 WE SOON THEN REALIZED WE HAD TO GET BACK TO REALITY. THE SOFITEL STAFF WERE ABSOLUTELY LOVELY, GREAT VIBES, ALWAYS WERE WELCOMING AND ALSO REASSURED IF THEIR WAS ANYTHING WE NEEDED JUST TO ASK THEM . WE LOVED IT.

location was great for walking around downtown area … great walking distance to many wonderful restaurants. absolutely loved the bed!!! spacious room! very clean

concierge made a huge mistake in reserving transportation to Airport and then blamed us for not double checking their mistake. I get it, I should have … however I trusted them since that’s their job! then they wouldn’t let us take the taxi that was out front but instead made us wait 30 minutes for the transportation they booked!! Did not offer any apology or discount… it was the worst experience to end our holiday

Room, facilities, cleaning staff, breakfast room staff, and breakfast, front forecourt staff all fantastic.

Front desk/reception staff substandard for the quality of the hotel, disinterested, no recognition of guests on entry. Really the only bad part of the entire experience.

Fantastic staff. Very helpful, friendly, professional. Great facilities. Pool and gym area superb and location is excellent.

The AC wasn’t working in the room which made it very hot at night but the staff let us know in advance and offered a move if needed.

We had a wonderful stay at the Sofitel Auckland Viaduct Harbor. The location right on the water in Viaduct Harbor was perfect. The hotel facilities are excellent, including the room and spa. The breakfast buffet food selection was extensive and everything was wonderful. Finally, all staff were very helpful and friendly.