Location was very decent, walking distance to everything, 5 mins to the viaduct, queens warf etc. Staff were so kind, the atmosphere was super boujee and the room was perfect for us. Rooftop bar had some really nice staff, one member not so much. We had a bit of an issue and the manager was beautiful! he was super accommodating apologetic for it and handled it really well.

went to the rooftop bar and asked if an item had coriander in it (my mum is highly allergic and we understand expectations for cross contamination in restaurants) but the waitress told her in a bit of a rude way if it isn't written on the menu its not in the food, so naturally we ordered the meal. Turns out there was coriander in the food. make sure to double check the menus and ask if you have any allergies

Location is perfect. A short stroll to the sky tower and queen street. Beds are comfy and the room is perfect, all you need for a few nights away. Clean and tidy hotel all round. We will be back. Pick up and drop offs are easy for Ubers too as there is a drive way for them to pull into on a busy street.

The roof top bar was disappointing. We were so looking forward to it. We were told we couldn’t sit at a table by the window because it is for 4 people and we only had 2 people, then another group of 2 were allowed to sit there. We also couldn’t sit outside because it was fully booked to then be offered a table out there just as we finished our drinks when no groups had left. It all seemed a bit hard and un accommodating for staff.

Lovely clean and comfortable. Staff were helpful and nothing was a problem. Valet had car ready quickly when required.

The robot didn’t turn up with our milk even after 3 calls to follow it up, we waited 1.5hrs then gave up. Hard to get going in the morning without my coffee so would prefer the option of milk in fridge ready. The second morning husband went and got some from reception rather than risk time waiting. Staff were great and offered a real coffee the first morning and apologised.

It is a beautiful and super well-located hotel. The lobby is very nice and sophisticated. Great Asian restaurant and super cool roof-top bar. Staff is awesome. The rooms are modern and nice but a bit small for a longer stay. The downside was the half open shower area, which seems a bit usual in NZ. The bathroom ends up a bit wet every time. Breakfast is pricey, so I wouldn't recommend it. Overall, it is a great hotel within walking distance to a lot of attractions. Parking is expensive both in or outside the hotel, so be warned.

Staff were lovely. They upgraded my room for free, there was a complimentary face mask and yoga mat to use. The fresh milk was great, and the room service robot was super fun. Bed and pillow selection was fabulous! Black out curtains. They allowed a last minute late check out too.

One street around the corner had a few shady characters loitering day and night. Nothing associated with the hotel, and they can’t do much about it, but unfortunate all the same as a solo traveler

Booked superior room which was clean and comfortable. Room was up to date with good facilities. Reception staff on arrival and check out friendly and efficient. Reception booked a taxi for us and contacted me on arrival. Female receptionist was free and assisted with bags to taxi. Breakfast had a great selection to chose from. Food well set out. Dining area very clean as was all areas of hotel that I could see. Loved my stay. Hope to return. Certainly would recommend.

I would have like to be able to order continental breakfast only at a reduced rate.

Staff were very helpful and assisting with the numerous requests during our stay (milk, ice, extra seat, extra towels).

When on the toilet in room 821 you have the toilet paper roll pressed up against your thigh. Re-locate it in front of person just beside the roller door. Yes it was NY eve celebrations. The time was 3am and party furniture above us (floor 9 or 10) was being dragged around and woke up both my wife and myself. Could I suggest 2 man lifts next time maybe.

Ideal location, a short walk to the viaduct, queen st or the sky tower. Also just accross the road is the city works depot which has a wide range of excitement food options. Sunset bar is worth going to, but a bit of a faf to get there.

They elevators were the slowest in the world. There was very small hard to see signage indicating to get to the sunset bar, you need to go downstairs, get accepted and then go to the bar. We wasted a good 15m in the world's slowest elevators figuring this out.

Breakfast selection was great. Having access to a gym facility was greatly appreciated, noting that most hotel gym facilities tend to lack equipment. In room entertainment was awesome, having a wide range of new movies that aren't usually available. Limiting the amount of paper in the room with the use of QR codes and TV menu is a nice touch too. Overall really loved all the small touches to the experience from the room, to the friendly staff, and the services provided.

I love hat the in room dining menu and restaurant is all vegetarian - and the restaurant East serves delicious food. The breakfast buffet does have lots of meat though, which is a change because earlier reviews complained. The chef made me perfectly poached eggs - a fab buffet development.

Their online and phone staff manners are appalling - earlier reviewers have that totally right. I had issues with the weather and my flight was delayed for 24 hours. Both online AND on the phone, staff showed zero empathy and were hot only actively unhelpful, but were rude. I arrived a day late actually dreading my arrival and geared up for a fight only to be greeted with a smile. So while I had a great stay, I will never book there again, in case there are problems that require changes to my booking.