The Staff were a pleasure to deal with, well the 2 female ones anyway 🙂. Very welcoming and always had a smile. The dudes need to reelaaax a little, you know, stop tryna look hard or whatever tf it is. You're in the hospitality industry, LOOK hospitable man! 😄

My toilet seat, lol, was a little loose, and the 2 armchairs hadn't been vacuumed underneath. My booking stated a balcony, but got a room without one.

There was no breakfast served at VR. Your room information book suggested to go to Hobson Cafe for breakfast but the place is no longer there but is now a Thai restaurant. Your room book should be upgraded.

The TV didn’t work. Had to call the night shift man (receptionist) to help us. Can’t change the TV channels. The coffee table is shaky. My husband didn’t like the single beds joined to make into a queen size bed. The joining part hurts his back.

We had a kerfuffle with our flights and they were very accomodating, offering a very late check in. The rooms are nice with balcony views, plenty of space and good ammenities. We were able to store our bags on our last day while we waited for our flights. It's a small walk into the CBD, noting that a lot of Auckland is on an incline so be ready for that! The staff offered to help us with drying our laundry and regularly swapped out our towels and bin.

The ammenities are great including having a washer-dryer however I couldn't find instructions on how to use it. A guide would be nice as I found it a little confusing. We had our towels swapped out regularly but not the bathmat. It would also be good to have a couple of other items for longstays such as dishwashing liquid and cloths (we rarely used enough dishes to run the dishwasher), having the clothes horse in the room (we requested it and it was immediately provided but it would have been a pain if we had already started washing clothes), tissues and maybe some longlife milk pods would be nice too. None of this took away from my stay but it would have enhanced it! I also found that the bedroom would become really during the day but there were no vents or fans in there.

My 2nd room was perfect. If I had this room from the beginning, then I would've rated my stay higher. The night receptionist was extremely helpful and lovely! Made my experience much better and I felt better knowing I got exactly what I paid for.

First receptionist wasn't helpful or listening to my queries. I told her that I paid for a room that had a tumble dryer, she insisted the washing machine was a 2 in 1 but it definitely wasn't. I didn't check until I came back from my walk and that's when I noticed my room was also meant to come with a balcony. I went downstairs to talk to the receptionist again but it was a new lady, she was very understanding and put me in the correct room I paid for. First room was dirty, a lot of damages and the washing machine was definitely just a washing machine and not a dryer too. So I'm assuming First receptionist put me in the wrong room or didn't think I'd query why my room isn't what I paid for and tried to rip me off. Super thankful to the second receptionist

I LOVED EVERYTHING - THE MANGAER/GENGLEMENT NAME ''NICK'' HE WAS SUPER AMAZING, NICK WENT BEYOND AND ABOVE THING JUST TO MAKE MY DAUGHTER AND I STAYED COMFTABLE ❤️ 💙 THIS IS THE BEST EVER EXPERIENCE WE HAVE AND HAD IN OUR TIME OF TRAVELLING 🥰 THE LADIES AT THE FRONR DESK ARE BEAUTIFU AND VERY FRIENDLY - EVERYTHING ABOUT THIS HOTEL TICK ALL THE BOXES FROM THE FRONT DESK TO THE ROOM SERVICE - my daughter did not want to leave at all and she became very close to the workers ad they very nice and super friendly to my 8year old daughter, thank you sooo much guys ❤️❤️ TOOOOP OF THE SCALE ✅️✅️ THANKS YOU SOOO MUCH VR HOTEL - AND SPECIAL THANKS TO ''NICK'' you mad our stay 100% amazing/fun and very comftable 🙏🫡 NICK YOU ARE SUPER AMAZING 🙏🙏 TEAM NICK ✅️ TEAM NICK ✅️ TEAM NICK ✅️ Thank you NICK, THE beautiful Ladies at the front desk and VR HOTEL crew 🙏🫰

Everything was SPOT ON 🫡🙏

Was easy to find vp apartment from bus station, the staff are so friendly and very helpful when arriving. The room was excellent very clean and tidy. They check everyday to see if you need anything..towels, change bed etc Would recommend vp to anyone travelling alone like me . You feel completely safe x the receptionist is always there to help you no matter how big or small your question are x

There is absolutely nothing

Staff were so helpful and friendly, even with multiple check ins and bag collections at once they were always so friendly and didn’t feel like they were trying to push customers through. I felt safe and secure in the building, having to use key card to access elevators and room. I traveled alone so it helped ease my mind quite a bit. Location was perfect for me, within 15 minutes walk of everything I wanted to do including the bus stop from the airport.

As other reviews have stated the cleanliness isn’t the best. I understand the rooms have a lot in them so it difficult to clean around the beds, there is quite a bit of dust in the corners and behind lamps. Nothing overly concerning or that takes away from the experience but it is noticeable.

We booked one executive apartment which offers 2 bedrooms. It was a good stay as the apartment was very spacious. Located centrally, only walking distance to the famous Skytower, doesn't need to grab a cab to go to the Britomart Train station or the Ferry building to catch a ferry boat trip. The internet connection is fast and the rest of the facilities were great. Lovely staffs as well. :)

One of our beds was a large double bed, but it was actually two single sized beds joined up together, thus made us sink in the middle and was a bit awkward. The central air condition is located only in the living room and no ventilation in both rooms so you need to open the windows at night otherwise you'll wake up sweating. We would have requested for a fan should we stay for more nights..

The location is great and the accomodation was fantastic for the price. We were upgraded to a two bedroom apartment and there was more than enough space. The beds were comfortable and the kitchen was functioning with a dishwasher even. I had enough equipment that was needed including a toaster, a microwave and a large fridge with a freezer. The staff were pleasant and friendly and Jenny on reception was lovely and helpful, a real credit to the hotel and couldn't do enough to help the guests.

The staff was super friendly and helpful. Beautiful view , the bed was very comfortable. Just across the road from the hotel there's a nice coffee shop.. I love the layout of the rooms with it's own washing machine aswell. Nice small dining area with a lounge.❤

No parking, no restaurant to eat inside the hotel. A bit far to city centre or to catch a bus for someone like myself with crutches. But other then that it was lovely.