This hotel truly deserves top ratings. It has been fully renovated and features spacious, comfortable rooms. The location is excellent—right in the city center, close to the port with ferries to the islands, great restaurants, and various leisure spots. Public transport is very convenient, with city bus stops right across the street and a direct airport bus just around the corner. The staff is exceptionally friendly and attentive, both at the reception and in the restaurant. The breakfast is outstanding, offering fresh ingredients, a wide selection, and a live cooking station for omelets and fried eggs. The entire hotel is spotless, with high-quality toiletries and personal care products. Additionally, the hotel actively promotes and encourages eco-friendly practices.

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I stayed for 2 nights, and I wished I had stayed longer. The hotel was amazing, clean, and sophisticated. The staff were fantastic, the room was perfect, the walk-in shower with the large square shower head was heaven, and the bed was huge and super comfy. I dined in for breakfast, and the food was fresh and delicious. On request, Chris, the chef, was there to make you a yummy gourmet omelet, and Amy, your host was so friendly. The hotel is within an 8 minute walk to the Sky tower and 15 minute walk to the bustling viaduct. Perfect for me as I didn't have a car. I highly recommend it, and I will definitely stay again. Thank you (Pity I can't share all my photos 😀)

I didn't have a view of the city lol

The hotel was great! Ticked every box, lovely staff that were super helpful and went above and beyond printing things for me and arranging last minute parking, the room service was fast and hot and delicious, the lobby smells amazing and has a gorgeous interior, the bed and pillows were super comfortable, the view was amazing and the location was ideal next to city works depot for food and exercise and all sorts. I will definitely book again. Such great value for a super premium four star experience.

The shower pressure wasn't the best but thats the only fault i could find if I really had to.

Great view from our room. Comfortable beds. Food was good. Had the buffet breakfast, used room service and had a great dinner. Staff were really friendly and accomodating.

Quite a few voucher systems to use - 15% off a meal, a green clean $10 voucher etc. But we were not given the 15% voucher and only received one of the two green clean vouchers we were entitled to. When we asked we were made to feel that it was our fault and we must have lost them (both times). This was not the case and it tarnished our overall experience.

The hotel is located conveniently in the downtown Auckland area. Exactly right next to the Sky Tower. the SkyDrive bus station is just a few feet away from the hotel. The hotel staff is extremely friendly and the hotel offers a fantastic breakfast buffet. The bedroom is very spacious and comes with modern and up-to-date facilities. Most importantly the hotel is located in a very safe neighborhood and just walking distance from most sightseeing landmarks.

There were a couple of things that stood out for me that I thought the hotel could improve a little bit. To begin with, while the hotel offers a very nice breakfast buffet, however, the hotel could change the menu a bit since I found the breakfast was repetitive during my stay. Again it is not a huge deal breaker for me. Finally, I also found that it would be nice if the hotel offered a laundry facility on-site rather than having to go somewhere else. Luckily the laundromat was just around the corner from the hotel.

The hotel seems very new, everything was very clean. The bed was super comfortable and had a pillow menu should you prefer an alternative to the ones provided. We found the ones provided very comfortable. Reception were very friendly and helpful. They stored our luggage and checked us in when we arrived early in the morning. We had a day of activities planned with the first being at Sky City which was 5 minutes away. There is a coffee shop in the foyer although we did not use it as it was closed when we returned.

We initially turned up at the wrong hotel as google maps does not seem to recognise this one, probably as so new and gets mixed up with the hotel on Hobson Street. Both our Uber drivers made the same mistake so do check the address carefully if using uber/taxi to get there.

Great location. Easy walk to Britomart and Sky City is basically next door. Supermarket 5 mins away. Bus stops out front and takes you to Newmarket. Service was excellent. Staff were extremely responsive. Bed was divinely comfortable and the pillows luxurious. The room was spotlessly clean. Handy little cafe on the ground floor. Amenities in the room were good. Loved the smell of the hand/body wash and lotions.

Everything was great. Not many negatives. I didn’t like the scent in the lobby. It took a while for my room to get serviced but when I followed up they responded immediately. Blackout curtains weren’t all that dark and they let some light through. Some road noise even though the windows are double glazed.

We loved our stay! Check-in was quick and easy. Staff were pleasant. Decor was fresh with clean lines and safisticated yet modern. Elevators were quick. The room was well presented and clean. We really valued the amazing quality of the pillows, including the extra long pillows. The bed was nice and comfy. Couch was surprisingly comfortable. The bathroom was user-friendly, good layout, two options of showers head, including rain fall. Handy mirror on swivel above bathroom basin. Breakfast buffet was lovely and worth it. You had pastry and bread options, to bacon, breakfast sausages, fancy baked beans, mushrooms, salad bar, fruit bar, yogurts, cereal, juice options and more. My favorite was the on order omelette with a options of ham, cheese, onion etc. Cooked in front of you. The location of the hotel is a very short 2min walk to Skycity Casino. We opted to utilize the Casino carpark as we could gain free parking from accumulating Premium Card point, saving us some money. Number of eateries on the same street heading towards Queen Street. We valued the discount on the accommodation as a Genius member of Booking.com, which made it highly competitively priced. We will definitely go back if pricing remains competitive.

Our room was the floor below the gym and each morning we would wake to dumbells being dropped which was less than desirable. We did request some milk and extra towels and we're surprised that it took a couple of hours before we received them.

I liked the service, Skye the receptionist was exceptional from assisting me with bub and ensuring we were comfortable...The staff generally were nice but his service is exceptionally good. The food was the second lovely thing about this place...The chef and staff at the Grill were perfect...So helpful and their food was very nice and tasty...l couldn't fault the place..The view from the restaurant was breathtaking...Looks directly to the Sky tower...

Parking is not on-site however it's only a few metres away and manageable.

The food here is superb, the buffet breakfast was excellent, the hotel is nearly 12 months old and in excellent condition. The staff were friendly and helpful, we dined there after a happy hour, last night, and we weren't disappointed. We could have shared the fish and chips it was a good size meal. Would we stay here again? most definitely :)

Our room was near the lift, we could hear the occasional lift, but it wasn't disturbing, but something to keep in mind. We found the TV more difficult to navigate, we had to have a little assistance with that, but not a drama.