Always friendly and welcoming- car parking is free and also stress free- no hidden charges -and on frosty mornings the bucket of water and window squeegee are a thoughtful touch. Rooms are spacious and clean and well maintained and despite being close to the road are quiet. I often travel alone for work and always feel safe and welcome in an unobtrusive way - reception staff are great and consistently helpful. Unlike some competitors , the restaurant and bar are at pre COVID operations - much appreciated. Both provide great service. It is

Nothing I don't like, just noting that while it is close to NE Valley shops and supermarket, it isn't close enough to the city to make it easily walkable for work.

Fabulous location right near the Botanical Gardens. The staff are outstanding, they are a team who go out of their way to make you feel at home. The breakfast and dinner service is really good in catering for individual needs and when I needed advice on how best to get around they knew about the buses and best tours.

The one flight of stairs to some rooms could be difficult for some guests.

Reception staff were amazing and very friendly. They were super helpful with luggage storage before check in and after check out, and sorting a later check out time. The hotel is right next to the botanic gardens which was nice, however it is a bit further out from town, but still walkable. Room was very spacious and clean.

Hallway was being vacuumed around 9am with housekeeping knocking on the door at 9.30am. I could’ve put the do not disturb sign out however as I was only staying one night and checking out within the next hour and half, I didn’t think it would be needed. Other than that, everything else with my stay was good.

The room was comfortable.

We had poached eggs, they were quite overcooked. I was disappointed we were charged an extra $61 for our stay - no explanation was given. My husband checked us out as I was at a conference and he didn't know that I had already paid the amount initially charged at booking so didn't question the extra charges.

Location and gardens excellent. Staff always exceeded expectation. Dinner menu excellent and service exceptional. Our second stay and definitely not our last all good

Possibly kitchen facilities in the rooms, however this did not distract from our enjoyment

This accommodation was a slice of heaven for us as we had driven from Invercargill. The room was good and clean. Having a restaurant in house was also wonderful as we didn’t need to go out for dinner. The location was across the road from the Dunedin Botanical Gardens which is worth a visit.

Not having a lift but the one flight of stairs was exercise!

The room was big, bed was comfy, very clean, walking distance to university and restaurants, staff was friendly, and breakfast buffet with wide variety.

Generally nice, only thing is it was very hot at night with no air-conditioning, only a fan in the room. I suggest installing screens to windows and balcony door so we can leave open at night and keep cool without insects, moths, and mosquitos flying in.

Loved the property, but Otago Peninsula was the best, Northern Royal Albatross tour, sweet. Love the towns architecture and murals, gardens. Charlotte was fun to talk to, Baldwin St, Signal Hill suggestions. Great gal, fun staff, awesome breakfast & dinner!!

Love the garden grounds, peaceful area, just over the road from The Dunedin Botanic Gardens. Restaurant food, especially the dinner was excellent. Staff were helpful and friendly with one exception.

A waitress at the evening meal was unwelcoming and uninterested.

We got an upgrade to an executive suite. Room service was friendly. The room was quiet and really spacious. Staff are always really welcoming and kind. The gardens are beautiful to look out on to. Easy parking which really helps.

Could have put heaters on low before we arrived. Would be good to have water in the fridge.