This was our original room booking, we had to extend our stay as we needed to drop off the caravan earlier than originally planned. So we first stayed in the 1 bed apartment, which although slightly more expensive, was worth the extra because it had a full kitchen with fridge freezer. ( My husband has dietary restrictions so going to restaurants and convenience foods are something we can't do) This studio apartment was good, it's big - plenty of room, the sofa was comfy, the TV worked but wasn't a smart TV like in the 1 bed apartment. But there was a DVD player and you can get DVDs from reception apparently. There's also an air-conditioning unit and a wall heater, so even when it turned chilly we were comfy. The kitchen is a kitchenette type, typically I'd have been fine cooking for a holiday in this type of kitchen. It had just had a microwave (no hob) and a small fridge no freezer so our frozen veggies from the caravan were fine for the first 2 day's since the other had a proper freezer section, but in this room the little freezer shelf didn't keep them frozen ( thankfully we'd eaten a lot of the stuff or it's now in the fridge and will be used). There were milk pods in the fridge (but no oat one's like we had in the 1 bed apartment?) There's a table for eating at. And a little chair also. A Cafe set outside the patio door was nice to sit in the afternoon and relax in the sheltered sun. Our room was near the pool, which would have been handy if I'd remembered my togs 🫣. The bed was just as comfortable as the 1 bed apartment 👍😍 gosh I have enjoyed these bed's they were so comfy! And Massive 😁. The bathroom was a wet room type, which has a powerful water pressure ( I took advantage and enjoyed my long Hot showers as in a caravan you have quick ones 😉) the layout would be excellent for people with mobility or disabilities.

There wasn't anything really. I guess If there had been a little plug in induction cooktop so you could stir fry ( I've been in studios with them before) that would have made the kitchenette much more usable for ourselves with having to cook specific dietary needs. But for most people this wouldn't have been a problem. Also the carpark is quite tight if you have large vehicles (like us with a Ford Ranger) but we managed to get in just 😆 but it's secure so we just took our time to get in. It's not a negative... But we have a Big Ute to pull our big caravan 😉

We needed to find a hotel while our caravan was getting serviced and modified in the Mount, I was a bit hesitant after finding some rather low reviews, but our apartment was both spacious and had all the facilities from home, including a washer and dryer ☺️. The kitchen had the basics needed to cook a proper meal so we ate in. There was even a dishwasher in our room. Oh and 5 star's for the non dairy option for the milk (see photos) I brought my own soy milk as most hotel's do not cater to those who are intolerant, but it was nice to see this, and I used them. There was seating galore to choose from. We mainly used the largest sofa but I did sit and read on the 2 seater and enjoyed the sunshine coming through the window. The bed was so comfy 🤩 we both slept in. The bathroom had a hairdryer and makeup wipes were available too. The shower was hot and powerful. The hotel staff were polite and very helpful. And we're able to provide a trolley as we had a lot of stuff, as we had to extend our stay by 2 day's and the original room we booked wasn't available earlier. They personally knocked on our door and gave me the keys so we could change rooms and trolley our stuff over (great as we did 1 trip not the 4 we did to check in) now this level of customer service was so appreciated as my hubby has health issues and had a bad few days this week, and this kindness and flexibility was a god send. This hotel is probably from the 1980s so it's a bit dated but it was clean, tidy, great staff and Handy for the main beach and mountain. I will come stay again if we have to get our caravan serviced or repaired again and it takes more than a day.

This isn't really a didn't like it's more of an observation and head's up to other people who may have large vehicles. The underground parking and the parking spaces are a bit tight if you have a wide/long vehicle such as we do... Ford Ranger Wildtrak. We got in but it's a tight squeeze. So we basically just left it parked up and walked (better for our health tho 😆)

The location is superb so close the Mount and beach for sunrise walks and the top floor (3rd) suite (room 335) we had was spacious and clean. Kitchen was well equipped with even a washing machine and tumble dryer. Bathroom nice and big with a good shower. You could live here and cook in easily for weeks. Despite having a huge Ford pickup (Ute) as an unexpected rental option, we could still park in the underground car park spaces fine. Just!

Bed (in separate slightly small room) was a bit soft but OK. Some traffic noise but all rooms will get that. The road is not too busy though. The cool looking Twin Towers mentioned in the hotel's name are separate luxury apartments, not available to mere mortals.

Great value for money. Close to the mount and cafes.

Fridge was dirty and freezer had something explode and was iced up with red ice so we couldn’t fit anything in it.

Room was bigger than expected. Staff were great and easily accommodated an extra bed we needed.

Parking spaces in basement were tight due to pillars, very strict on parking, signs to warn of clamping if not parked correctly. Other guests in pool advised managers do clamp vehicles for even minor parking errors. I must have been the lucky one as manager knocked on my door and told me to re-park, when just one wheel was just touching the line (to be fair no one was using the parking spot next to mine the whole time we were there)

Lovely clean room which was spacious and comfortable. Kitchen facilities and a tidy clean bathroom. Great location, across the road from the Mt and just a few paces to the beach and a handful of coffee shops. Hot pools across the road as well. Family friendly, but also good if you need some time away for respite. Secure car parking. Check in and check out were super easy. I left something behind and messaged them and Shannon was quick to respond and so kind and helpful! She arranged to have the item couriered back to me - thanks again for a wonderful stay! :)

Location in the Marine parade was excellent. Room was large and had everything we needed. Bed was not super comfy but was good enough. out door heated pool and Spa was just great. So was the steam room once we found it.

Towels were threadbare and should be replaced. No house keeping except for the change of towels and emptying of bins during our 5 night stay. Would be great if the bed headboard is replaced with a more comfortable option. Please post instructions on the availability and the location of the gym/spa.

Excellent location being close to the Maunga, hot pools, cafes, beaches and walks offering great views. We were upgraded to the Executive Studio which was very spacious. Check in and out process was straight forward even with our last minute booking and Sunday arrival.

Some of the kitchen fittings, plates and cutlery were adequate for 2 persons although would benefit from being replaced. Refurbishment of the swimming pool was clearly communicated and when completed will be a good addition.

The apartment is very spacious, light-filled and comfortable. It is in a fantastic location right at the foot of the Mount and just a couple of minutes walk to Main Beach or Pilot Bay. The car parking is easy and convenient.

The kitchen is not that well-equipped. The pool was closed for refurbishment which was disappointing. The sauna took so long to heat up that it was next to useless.

I like the room I like the beds I like the kitchen so clean and tidy the shower and I like the swimming pool also I like was very nice and talking on our reflections

I don't like it was too noisy at night cause are very loud also when the very high wind there is a noise coming out by the window it's like someone drilling inside the building can't go to sleep very hard to sleep that's what I don't like otherwise everything is good