The suite was amazing, a huge open main room, two bedrooms, one with en-suite with views to the garden. Separate loo and shower for the second bedroom. Fully equipped kitchen and beautifully clean. Room service every day. Garden with sun loungers and parasol completed the facilities. Staff at reception very efficient and a quick early check-in. Excellent resturaunt 2 minutes away and the No. 28 tram ( access for 3.10€ connecting to the main square after 7 stops), passed within 50cms of the front door (!!!) with a stop 2 minutes away. Certainly a very strange experience to squeeze up against the wall to let the tram trundle by your feet.

A pity that it took some finding. No. 38 Escolas does not actually exsist- there is 35, 37, and 39. Asking in the Taverna we were directed to an unmarked door where we found reception. They, then after registration, took us back to the apartment. Not a problem but be aware. The apartment is accessed by 5 flights of straight stairs and no handrail - a problem for my wife who walks with a stick. Access was possible but slow. Just be aware if you have a handicap.

The perfect location in the heart of alfama, very friendly and helpful staff. Everything is clean, quite spacious, very comfortable mattress and pillows.

A few minuses, which have not affected my positive impression, but might be significant for someone. 1. The perfect location is just above the legendary 28 tram. On the one hand- great impression, but too loud for those who have sensitive sleep. Make sure you take the ear plugs. Might be helpful 2. A bit dark. Though 2 large windows in the room, still not enough light. Both with the daylight and in the evenings with all the lamps switched on 3. The biggest problem for me was the shower. No hand shower, only the one with the water running on your head.

Right in the centre of Alfama, the basic double room was large, the bed was very comfortable, the temperature of the room was perfect and it was clean! On the 1st floor there is a lovely foyer with an open roof. Also just next to the hotel there is a cafe called Copenhagen coffee lab with amazing coffee and the best cinnamon rolls ever!

Our room was not the one on the picture, it was a bit dark and there was no access to the garden. The description does not explain this very well and we thought that there will be a common garden but as we found out, this is only available for the apartments with garden.

The staff were very kind and helpful. Room was very spacious and clean. However, breakfast had to be arranged 24 hours prior to so if your planner you might like that feature.

Most of my activities were in downtown of Lisbon. Therefore, there are no night activities in Alfama area. Very quiet and dark at night. If your solo traveler like myself, I would not recommend this area.

The room was spacious with a bedroom and a loft area that functioned as another bedroom and “walled” off by nice warm lights. It was cozy and the beds were comfortable. We faced the garden, which was also very peaceful. The wifi worked very well. It was right in the heart of Alfama and was easy to get to, even though the famed 28E tram was under construction and didn’t cross right in front of the hotel while we were there (the temporary bus stop was only a 5 minutes walk at Graça). It may have made it extra quiet which was very welcomed after walking through bustling parts of the city. Housekeeping came and cleaned the room, reset the beds, and provided new towels everyday. The room felt fresh and clean. The a/c worked well, though it was a bit on the loud side. Lastly there was a coffeeshop just next door.

We were on the ground level and the staff seemed to tidy up the kitchen/loft area every night between midnight and 1am and it was quite loud. I brought earplugs so it was manageable. The shower also drained very slow - I mentioned it to the staff and they said they would pass it onto housekeeping but it did not get fixed while we were there.

Lovely apartment. Well equipped, though there was no coffee when we arrived. Big bath with really hot water. The location is brilliant and beautiful. Bakery next door and the wooden trams stop right outside. Highly recommend the outside was the picture on the front of our guide book. Staff were amazing.

Location was fantastic. Walking distance - though very hilly as to be expected - to everything. Not as ‘interactive’ a reception as you would get at a standard hotel but 24hr reception was great and they were helpful with any questions we had. Fantastic brunch place just across the road .. wish we were there more than 3 nights to have visited more often!

Our apartment had the top floor angled roof through the middle of it so made navigating around the bed a bit difficult. I was staying with my adult daughter and neither of us particularly tall, but if staying with my husband it would definitely have been an issue and would have needed to change rooms. Also, trams right outside window and while we weren’t phased by the noise I was a little disappointed that the balcony view was not how it was portrayed in pictures as the balcony is strangely higher than the windows and really only for fresh air rather than the view of the tram as I had hoped.

Our room was surprisingly spacious - there was plenty of room to spread out our suitcases, etc. without tripping over it. I also appreciate how much storage/towel hooks there were in the bathroom. We arrived a couple of hours before check-in, so we appreciated being able to store our luggage while we had lunch and explored the surrounding area. The hotel was in a prime location for exploring Alfama on foot and really helped us get a feel for Lisbon.

Only real downside of the location was the street noise - the tram that runs beside the hotel is pretty loud and shakes the building. However, it's a pretty unique situation and we were tired enough from traveling that we were still able to sleep fairly well.

Superb location in the Alfalfa district of Lisbon. Located directly on the #28 tram line. We rented a two bedroom, two bathroom apartment Room 001. The location was next to the hotel, in the basement. Down some illuminated steps that would of benefitted from having a hand rail fitted.The accommodation was good, but due to it being in the basement it smelled a bit damp in one of the bathrooms, as it did not have any windows. The rest of the bedrooms were good with comfortable beds. Lounge furniture was quite small and not very comfortable, but sufficient for the time we were there.The reception staff were very helpful and pleasant, offering lots of tips for a great stay. As with most of Lisbon the area is very hilly and the cobbles under foot are quite slippery and sometimes missing so sensible footwear is required.

Perfectly clean, spacious and comfortable and a surprisingly quiet location. Staff were really helpful and gave us UK-EU converter plugs, as we had forgotten them. They had a huge box of cables and plugs that other travellers had left behind - very useful! We were able to leave our bags on the last day after checkout, so we could do some exploring before heading to the airport. We didn’t have the breakfast but bought our own supplies from the small mini market. The kitchen was well stocked and supplied with washing up liquid and tea towel, which is unusual and really helpful. We also visited the Copenhagen Coffee Lab next door for a tasty brunch. Ideally located for the 28 and 12 trams, as well as being well placed for walking round - just be ready for all the steps and hills of Alfama!

Our legs got a bit tired from walking up all the hills! But we got the tram when it was too much!