The Luster is a small, modern hotel with high standards. The comfort, cleanliness and welcome were second to none. Breakfast was extensive and delicious. The staff were all very friendly and helpful. The hotel is located in a good district of the city, slightly out of the busy tourist centre, but with shops, bars and some nice restaurants just around the corner. A Metro station is 100m away which gives easy access to the airport, town and mainline station. This is great place to discover Lisbon from, we thoroughly enjoyed our stay.

All was good

Lovely staff very very helpful - location was perfect for us

Tiles getting into the pool vvv slippy very dangerous - no nonslip at all

It was excelent. Well located, close to metro that gets you to the airport and close to bus station from where you can go to the main tourist attractions. It has a lot of supermarkets nearby (Lidl, Continente). It was my wife's birthday and they made her a birthday surprise. In the evening when we returned to the hotel there was a bottle of cava and some delicious cake. We had coffee and tea in the room that was supplied every day. The room is spacious and very modern. Bathroom was also very big. The only little problem was that there was an intermittent buzzing noise at night, probably from the external units of the air conditioning system of the neighboring buildings. Our room had a pool view and in this direction are also the air conditioning systems. My wife could sleep but because I have a lighter sleep I woke up once.

Our stay at LUSTER Hotel was nothing short of fantastic, I can't recommend it enough. It's in a great location (2 mins from a Metro stop) and the attention to detail is clear throughout the accommodation. Our room was upgraded on arrival and it had everything we needed - fridge, TV, robes etc. We also enjoyed using the indoor pool (often by ourselves!). The staff at LUSTER were faultlessly helpful and a joy to be around - they even left a birthday present in the room for me, despite not mentioning it at all. It's these little thoughtful things that are evident around the hotel. We will be back!

If you add your phone number, the staff will text you updates during your stay (i.e if your room isn't serviced) - we didn't feel it was necessary but appreciated the thought of keeping us informed.

This hotel is a perfect example of city hotels. It is located near Duque da Saldenha monument, which is a great district with metro station (it is called Saldahna) and lots of shops around. It is also not far from airport, like 15 minutes by taxi or so. The staff of the hotel are all really nice, cute and professional people. There are always valet person in the lobby, which will help with luggage and orient you with the hotel. And also this person calls the elevator for you even before you enter the lobby, which is so cool, that I felt like most important person in the world. During the breakfast personnel works very fast and operatively, they can get you your drinks or waffles in like 5 minutes. And by the way, every staff member speaks English perfectly. Also breakfast is really good and tasty with fresh fruits, juices and bakery. You can also find Pastel-de-nata here. We got 2-floor room on the last 9th stage with street view. I recommend to get a street view room, because as I said, the area around the hotel is really nice with beautiful boulevard and high buildings in portugal style. On the first floor of the room is the big TV and a couch, there is also one extra bath room. On the second floor there is a huge bed, which was very comfortable. Both bathrooms has "tropical shower" type of shower, which is awesome and also there are very technological toilets with bidet and seat warming. The cleaning is good, but you need to remember, that after certain time, like after 16 or so there will be no cleaning by default, only in the morning. There are also 2 pools inside this hotel. We have not tried indoor one, but tried outdoor. This is a really cool cozy space with small pool and bar. Although it is located on 3rd floor and there are lots of high building there is still sunny here and you can get your tan done. This pool is also very well isolated from outer world by nice hedge wall with colourful plants and flowers.

Nothig to report here. Everything was nice.

The hotel has a nice interior and gives a luxurious vibe. The staff is super welcoming and friendly. The room is high tech with night electric blinds, lots of mirrors and various light options. The outside pool had nature decor and beautiful tiles, there was a bar too, but it was closed this time of the year (January). The inside pool has a sauna, steam room and shower. Breakfast has a good variety of food, a big choice of local deserts and PROSECCO :) The bar staff is very professional, they made our drinks with a nice presentation and snacks. There is a coffee station in the reception with pastries and water, available 24/7. In the restaurant toilets are high tech with lots of various options of wind and water etc. The hotel is not in the touristy area, but Uber is super convenient. We have not tried buses or metro. Overall a great stay with a super comfy bed!

Few manors: No milk for coffee in the room, smell from shower (plumbing) and stuffy room due to sealed windows, there was an Aircon system, but it didn't seem to work. That being said, the staff checked up frequently on any needs, we have not mentioned any of the above due to our short stay (it didn't bother us that much).

Location was great! There is bus station and metro station right next to hotel. Also 2 minutes away there are grocery shop and big mall that has everything. The hotel itself is beautiful and new. It had very nice spa: hamam, sauna and swimming pool. Gym is small but it has new technogym equipments. Me and my husband really enjoyed breakfasts they served. It was very delicious and had many options: buffet and ala cart, fruits, cereals, eggs, vegetables, cheese, meat, pastries! My husband said that the hotel offered the most delicious croissants and bread in Lisbon. Also, people at the reception are very nice, they recommended to visit Sintra and Sintra is wonderful city full of magnificent views Overall, we loved our stay there. One of the best choices to stay there and explore Lisbon

At the beginning, we didn’t have soap and slippers but they fixed it right away

Luster Hotel has been one of the best places we've stayed at so far. The room was exceptionally clean and comfortable, with fresh towels, daily housekeeping, and complimentary water and coffee provided each day. The staff were incredibly polite and attentive, always making sure we had everything we needed. A lovely extra touch was the availability of tea, coffee, water, and small pastries at the counter near the reception throughout the day. The breakfast is also excellent.

There is no such thing.

A lovely hotel with friendly, attentive staff. The rooms were clean, well-appointed, and comfortable, and the breakfast was excellent. They even left a bottle of cava in our room for a birthday, a wonderful touch.

The only issue we had, just like our previous stay, was that the sauna and steam room were never heated properly. We even went down early to switch them on ourselves, but during our stay, the sauna never went beyond slightly warm (63°C)

From arrival until we left we loved it! We stayed for two nights with our daughters. Upon arrival they went out of their way to arrange for joining rooms. Then they gave little goody bags for kids in the room. Thank you to the very attentive staff 🙏🏻 Furthermore the rooms are very spacious, clean and well thought through. We also loved the amenities by Clarins! Breakfast is just what you need before hitting the streets. And when you get back af the hotel there is free coffee and tea and some snacks, so nice!

We had rooms on the street side. City view they call it. It was too noisy for my taste.. you can hear every car passing by. If does more quiet during the night. In the evening we could smell the food from the kitchen.