The room was like a mini suite with large balcony and the breakfast buffet incredible. The hotel serves no alcohol and this was the first time I have come across a dry hotel with a bar serving mocktails and juices. While I had wanted a glass of wine with my lunch, it was not a problem, and I'm putting the fact the hotel is dry as a positive because there were plenty of bars in the area and lots of people don't want to be around alcohol. Also with a 24h restaurant a bar serving alcohol could have meant drunkenness and anti-social behaviour.

Apart from a free 20 minutes per stay, you have to pay for the pool, gym and spa area, minimum €15 for 2 hours. I arrived from the airport around 10 am and as I had planned, spent four hours (cost €20) in the pool and spa area (which was lovely) before I was able to check in at 3 pm. One of the reasons for choosing the hotel was the pool so it was a little disappointing not to have free access.

Beautiful, clean, well located. And even with some construction happening outside and planes passing by quite often, noose was not an issue at all. Great staff, super friendly and one of the fastest check ins I’ve done.

I wish I would have know about the Halal bar and the lack of alcoholic beverages.

This is a brand new hotel with a fabulous entrance, the staff at reception were really helpful and kind, the duty Manager Karen was also very friendly and professional due to a issue on the swimming pool facilities caused by a staff member called SONIA, she was still on trainings when stayed at the hotel when she decided to be rude towards me and my friend.

The staff member called SONIA was very unprofessional and rude, she ruined my Stay at the hotel and made me feel discriminated despite ignoring me and walking away when i questioned her why she was so rude ? This is beyond acceptable, kindly take the right measurements for this particularly staff member in probation. I don’t think i would like to use the Spa facilities if this staff member going to be there.

Loved this hotel. It's modern, spotlessly clean and very comfortable. Purposely picked a place a little away from the centre and this was a great choice. Nice neighbourhood with Campo Grande across the road - if you like a morning stroll or run before breakfast, Campo Grande is perfect and you won't be alone! Breakfast was really good and available until 11 - love that, meant had time to exercise beforehand. The staff were excellent throughout the hotel - at reception, at breakfast and in the gym. The room was great with a decent balcony. The gym in the basement is small but has excellent equipment - I had hard-core workouts on two mornings. I didn't try the pool/wellness but it looks good (costs 10 Euros). The location is close to a small shopping centre with a good selection of restaurants and a decent supermarket. The Metro is right beside it, Alvalade station, brings you straight into the middle of Lisbon in 15 mins. Likewise, the airport is very easily reached from Alvalade with one change at Alameda. If there's not much traffic, a taxi will get you to the airport from the hotel in about 10 mins., I was told - did not try it. As other reviewers have mentioned, planes do fly over the hotel regularly but it didn't have any impact at all on my sleep - good-quality windows. And you can capture excellent shots of planes, if that kind of thing appeals to you! I snapped a few.

Friendly staff that went out of their way to assist. Breakfasts were superb with an extensive offering. Absolutely loved my stay. Extremely well located, clean, modern and fresh. Amazing Spa and extra bonus of being able to use the facilities for 20 min. (Jacuzzi included). I would most definitely recommend this hotel as value for money, in every way imaginable. From the staff, to the food, to the modern, clean and fresh bedrooms. Fortunately Masa Hotel is a 6 minute walk to the Metro with very easy and quick access to Marques De Pombal, the central location for the Hop on and Hop off Busses to all the sights seeing your heart will delight in. I would advice the Red Bus Line by Grayline Company. Reasonable ticket prices and luxurious bus.

Beautiful hotel with Spa facilities I can’t get enough of this place seriously it’s so wonderful. I would like to thank Mr. Eduardo Lutonario, Mr. Luan Sousa, Miss Margarida Tavares and Miss Leticia Emanuel for going extra mile during my stay these staff members have showed me so much empathy and kindness great customer service skills!

Receptionist Staff members Maria Carolina pinto & Isabel which I don’t have her full name have made me feel discriminated and very uncomfortable the way they approached me as a guest of the hotel, not a bit customer service skills very awful this is very disappointing I felt sick to my stomach, overall my stay was pretty good apart from being discriminated by these two staff members which is unacceptable.

Very welcoming staff, good breakfast and well located (close to the airport and good bus and metro connections for exploring Lisbon by public transport). We arrived early and were able to leave our bags until the room was ready. Spa was a nice addition although the pool is very small and in the basement. Luckily we were the only ones there when we visited.

Being on the flight path and a main road meant it was quite noisy (especially with the windows open) and the lobby area was often very busy with groups arriving/departing. The room was also a bit cramped with three beds, but overall the positives outweighed the negatives. The pool/spa charge is a little steep (10/EUR per person per day) given the size).

I recently stayed at MASA Hotel & Spa Campo Grande and had an exceptional experience. From the moment I arrived, the staff were warm, welcoming, and eager to assist with any needs. The hotel’s convenient location, being close to the airport, made my arrival and departure stress-free. The check-in process was smooth and efficient, setting the tone for the rest of my stay. The room was spacious and impeccably clean. The beds were incredibly comfortable, ensuring restful nights. I particularly appreciated the thoughtful touches like complimentary bottled water and a curated selection of teas and coffees. The breakfast buffet was a highlight - fresh, varied, and beautifully presented. Overall, the hotel exceeded my expectations in every way. I would highly recommend this hotel to anyone looking for comfort, quality, and outstanding service. I can’t wait to return!

The entire staff, including receptionists, waitstaff, door personnel, and spa employees, consistently demonstrated professionalism, politeness, and helpfulness. Their exceptional performance warrants recognition, such as a bonus, to appropriately compensate their outstanding contributions. We extend our sincere gratitude for their exemplary service to my family and me. Extensive breakfast options are available..

Facility upgrades are required. While the rooms are adequate, repainting the walls and repairing floor tiles is necessary. Furthermore, cleaning services need improvement; the jacuzzi appears unclean and requires attention.

Friendly staff. Delicious breakfast- one of the best breakfasts I have ever had at a hotel. So much choice. Vegetarian and vegan options. If you are travelling later you can pick up your bags from the luggage room. That meant we could enjoy our last day after check out.

The boiling water for tea, and the coffee machines. Both were hit-and-miss. The water in the thermos flask was not boiling (how could it be) thereby the tea was not very good, as the water was only hot, not boiling. I suggest a machine dispensing boiling water for tea. There was a lot of disruptive noise (partygoers having a gathering/ informal birthday party in a room near us, noisy talk and laughter) on the second night- their drunken shenanigans kept me awake for several hours after 10 pm. I finally got to sleep at 1 am. That meant that I lost 3 hours of sleep. So I was tired the next day. (My partner is hard of hearing so wasn't affected :)