The room was very spacious and very clean. The location was excellent. Staff were super friendly and helpful. The fresh orange juice at breakfast was gorgeous and the coffee was very good. The staff at breakfast were great if something ran out they replaced it.

The safe in the room didnt work. I did mention we were staying for a 50th birthday and thought a little touch in the room to mark the occasion would have been nice, like a bottle of wine or some chocolate - but maybe thats not something that is done in Spain. Also would be amazing to have an option of freshly cooked eggs like poached or fried.

The Triple room was just perfect for 2 people. Big room, big beds, enough space and wide windows. Very quiet place. No noise from the street and from corridors. And location is just perfect.

Breakfasts were ok but we didn’t have any fresh vegetables or salads during 7 days of stay. It was only fresh tomato’s salsa. Besides, once we wanted to have dinner in the room but Restaurant didn’t have food to offer for dinner except only 1 dish .. it was very unpleasant. We had to order via Glovo.

The location was excellent, close to the center, transportation, walking to the Guggenheim and old parts of town. The room was spacious and comfortable. The staff was friendly and helpful.

The breakfast was a 8 out of 10 for me.

The breakfast was good, lovely fresh fruit, excellent oats, seeds/nuts and plain yogurt and plenty of other choices. Coffee very good. Staff very helpful and very convenient baggage storage when we arrived too early. Room on 4th floor very quiet and dark and there was a very useful reading light. The bed was a good size and very comfortable. Also liked the way the duvet could be removed easily if too hot. Hotel in perfect position for us.

The room needed some drawers. The sliding doors did not operate very well. Being British visitors we would have liked a kettle in the room to make tea. Nice lighting in the room but hopeless for putting on makeup - no mirror near the natural light of the window.

I loved the rooms, Simple and functional, the bathroom was Big enough and everything was clean.

The location of the hotel was not suitable for my destinations to near Guggenheim museum and bus station. It is very near the old centre, so if you aim at that, the hotel is perfect. In my case it was a Little off track (I was not on holiday in Bilbao, so Long morning and afternoon Walls were a slight annoyance). But anyways, the City is super walkable so if you are a tourist, this should not be a problem. The bed mattrasses Will need a change soon, but again, this was not a critical thing.

We had not booked breakfast but on arrival they informed us of a special deal for breakfast, we had breakfast one day and there was a great choice of food and drinks. There is an outdoor sitting area which is very relaxing, staff on reception were very nice. Hotel is in a great location.

Our room was 214, the window into the sitting area did not open so room got very warm. There was building work going on, not sure if in hotel or beside but there was a lot of noise during the day

Location excellent in center of city with access within a minute walk to city shops, bars & restaurants. Rail, metro and bus hubs all so easy from here (including train to beaches if you fancy a combo city and beach holiday) Large room, with modern bright decor that is well maintained so was ideal for a 6 night stay. Has good AC and windows you can open wide too.

There is no evening atmosphere or bar on offer in hotel really but everything is so close that you have options. Shower was the weak link in room

We had a fantastic stay at this hotel in Bilbao! The location is excellent—close to everything and perfect for exploring the city. The room was clean, spacious, and very comfortable. Breakfast was delicious with a great variety to choose from, and the staff were truly amazing—friendly, helpful, and always welcoming. Their hospitality made a big difference in our stay. Highly recommend this hotel for anyone visiting Bilbao!

10 minute walk from square where aerport bus dropped us off. Reception staff extremely efficient and welcoming. Room was very quiet, spacious and clean. Safe, fridge and all toiletries provided. Buffet breakfast had sufficient variety. Fresh fruits, smoked salmon, scrambled eggs, nice coffee and teas as well fresh orange juicing machine. Check out up to 12 noon.

Bedside lamp had additional small led light that could not be switched off at all. Did not appear to be extractor in internal bathroom. No tea/coffee making facility in room.

The location is exceptional, and the room was not only brand new but also very well-equipped. Although the mattress was softer than I prefer, the bed itself was generously sized and quite comfortable. Additionally, the hotel offers a garage for parking, which is very convenient.

The layout of the hotel is a bit unusual, with the reception located on the second floor, which might feel a bit awkward initially. Additionally, the lobby does not meet the typical expectations of a 4-star establishment. However, the hotel does feature a comfortable common area near the breakfast room, which adds a nice touch to the overall setting.