Breakfast at Market cafe was very good. Lots of choices, fresh fruit that was the best I've had in years! The staff was very attentive and always available

I liked the entire experience. However, some of the salespeople selling memberships were too aggressive..

Breakfast was good but crowded. We were in the preferred club so we usually just grabbed a quick breakfast in the small club buffet and avoided the long lines and excess people at the larger breakfast area! You can also order room service instead

We do not normally travel to all-inclusive and we found the "service" to be a little over the top. We do not like to be waited on hand-and-foot. We felt a bit exploitative. However, the pressure to do the timeshare breakfast meeting was REDICULOUS! We were told that it was just an invitation and was not mandatory but the receptionist tried to not let us leave the property!!! Who does that? Do not sign anything no matter what they say or they may hold YOU against your will too!

The property was very nice. The rooms are nice and the food was good in comparison to other resorts where I have stayed.

The property was very loud. I was expecting more of a spa like environment and it was definitely more of a frat party. There were always people shouting, music blaring, and yelling in the halls and slamming of doors. We had a Jr. Suite with a swim out and I couldn’t get over the noise. If a party atmosphere is what you’re looking for this is the place for you. Also unexpected was the hard sell upon arrival for a “Welcome Breakfast “ to go over all the Secrets properties worldwide. However, “no” was not acceptable and was it was an overly aggressive checkin. It was a timeshare push at check-in. It was not a great start. So be warned…

It is very well organized and maintained large resort. Staff are excellent. Strongly recommended

They initially gave us the room with garbage laying around and had welcome card which was not addressed to us. Front desk was able to find another room with upgrade, but took us about an hour to sort things out. It is not close to the old city center where most of the tourists destination are located. You will need to take taxi a lot.

Good location. Long walkable beach but lots of rocks which is typical for this part of Mexico. Best food compared to any of the resorts or cruise lines we frequent. Secrets makes it easy to stay away from the families with children at Dreams if you prefer. Capers, the Italian restaurant, makes excellent lasagne similar to what we had in Florence. Oceana restaurant has perfectly prepared mahi mahi for lunch. Bordeaux the French restaurant was our fav. Can be an hour wait however. Their Salads and mains were terrific. Bernardo, the charming ice cream shop manager, makes spectacular crepe and ice cream deserts. He's unstoppable! Edgar is a fantastic concierge. Always very friendly, knowledgeable and helpful. All waiters and workers at Secrets went out of their way to make it a great vacation. Rooms and balconies are nice size and sound proof. Bed was super comfortable. Our room's furniture was worn but the comparatively low rates reflect that. Great value all-in-all. Entertainment was ok but we loved the Mardi Gras party. Tai Chia on the beach in the morning will be something I will never forget. Can walk to downtown PV which is a special place.

worn furniture in our room

Second stay at the Secrets in Puerto Vallarta. Opted for 3 rooms in the preferred tower and enjoyed the additional amenities – faster check in without timeshare hassle, a dedicated lounge with small buffet that is right on the walkway to the elevator and quite convenient. Excellent service from our butler, Carlos Miranda, and his partner Jose Becera. We saw Carlos many times throughout the day and he was consistently checking to make sure everything was going well and helped us out with all of our questions. There is entertainment every night in the lobby bar which engages the guests with singing and dancing. I also like that the hotel is showcasing local bands. This unique offering is one of the best features of the hotel and extremely popular with all of the guests. Also bigger shows in the amphitheatre almost every night. Secrets is adult only and has a benefit of being able to use the restaurants on the dream side. Reservations only required at the Teppanyaki restaurant and usually available somewhere on the property, Especially if you ate at 7 pm or earlier or after about 815. Food quality excellent at all restaurants and lots of fresh options at buffet. Bartenders will serve top shelf liquor and make any variety of drinks. The adult swim up bar is pleasant because the kids are on the other side. Lots of fun activities throughout the day about every half hour to hour or something is going on beer water volleyball, yoga, fishing, ping-pong. Usually lounge chairs available and can request from staff if nothing was available. Only limited one day because a reception was right on the pool deck.

The beach access has some rocky areas. Might bring water shoes next time.

Perfect hotel , excellent service all over., all the employees are very kind and helpful, great food . We enjoyed a lot and we will come again! There were two things that bothered me- the pillows weren’t comfortable and sometimes bad smell in the room

It was very clean. The staff was nice. I guess we’re very friendly. 

Hi notified the front that my Jacuzzi tub is not working on the first day. I arrive to my trip, notify them every day and it never was fixed and I was not compensated for it which it was part of my fee so I should’ve been able to use it.

I really liked the food. Oceania, Italian and French restaurants were really nice. Good to have healthy options at the buffets - loved the sushi, ceviche, omelettes, crepes and smoothies. Gym was well equipped. Nice having tennis with a tennis coach. Beautiful beach setting, and amazing sunset view. Fairly quick by taxi into town, and also walkable too.

Too many light switches in the room - a bit confusing. Also, no snacks with drinks in the reception bar - it’d be nice to get a small bowl of pretzels or crisps with your drinks. It’d be great if the hotel could think how to be more sustainable at times - we went through so many plastic water bottles during the week.

Staff is amazing!

We had some noise next door that kept us up until 5 am. The hotel security tried to assist. They should have been kicked off property. Hotel did make it right and give us points for our inconveniences