The staff always go above and beyond to help their guests- we have rarely seen this level of care given to guests by a hotel’s staff. We arrived at the property from our flight at 11am and even though it was too early to check in, because we had an infant, the hotel member went out of his way to reallocate us a free lakeside room so that we can relax. Same with the breakfast hotel staff, they were all so helpful and nice. The hotel room itself was very clean and breakfast was exceptional.

The bed and couch were too soft, it would have been okay for a couple of nights but after four nights, it was uncomfortable.

EVERYTHING! We could not rate this place more highly. Everything was amazing, like I could not fault anything. From the friendly staff in accommodation, to the restaurant and everything was clean ! We stayed in other places that were filthy and this by far is somewhere we will come back and were glad we paid more for (than what we personally normally would in terms of our budget).

Literally the only one fault if I'm being extremely picky and its nothing major, but we were keen to use the sauna but then realised it was a separate male/female thing. Again, this is just something so minor.

Room was well appointed with all the facilities for a comfortable stay with a large Comfy Bed. Lake View was Nice with Kitchenette having everything we needed for our stay. Bathroom was great with everything clean and well presented. Breakfast was very good with plenty of food and Drink options available. Warm Cookies supplied on Check in was a nice Touch and they were very Tasty.

Paying $16.00 for overnight parking when paying good Money for the Room was a little disappointing. Small Balcony with Room was almost pointless as it was pretty much taken up with accommodating the Outdoor Unit for the Heat Pump.

We celebrated our 30th anniversary and this was the first time in Queen. We felt special straight away with the gift from the staff that was left in our room. We were very grateful. Thank you. Breakfast was great, the convenience of the booking for activities was next to the front entrance their service was fantastic. Restaurant and bar were steps away and the water taxi.

How we opted for no room cleaning, but they still came through, the bed was made but the base wasn't put back together and the king size bed felt like to single beds put together. The couch was more comfortable.

The room and facilities were amazing. We stayed in a lake-view room for the first night here, and the view was fabulous: lake, roads, snowy mountains, all at a glance. The room was spacious, too. The friendly staff offered my wife some gifts and a kindly written birthday card. It is much appreciated. The team that day, and the manager (Vaibhav) deserve a raise and promotion!

The only downside is that we found there was a small chunk of hair on the carpet, understandable as the vacuum sometimes left out and it was fine.

the breakfast was a good selection - the beans and hash brown bites were my favourite. i also tried the matcha little cake which i enjoyed. my partner went back for 3 coffees and said he really liked it. it was his birthday and we were so pleased to walk in to our room and find a few balloons and a card and even a chocolate bar for him!! i did not ask for this but mentioned it was his birthday so that was a super nice surprise. lovely room and the most comfortable bed and pillows!! it was like sleeping on a cloud. nice shower too.

unfortunately the scrambled eggs were not very good! very rubbery and without flavour. i would suggest adding more fresh fruit to the breakfast as i was looking forward to that but only saw pineapple! (we did arrive at 8:45 for breakfast so maybe there were some earlier!)

Staff were friendly and accommodating. Lovely touch was the warm biscuits given at check-in. Bed and pillows were so comfortable, good shower and room very clean.

Only negative was the sofa was not that comfortable to sit on for a long period of time. Be aware that have to pay for parking using QR code either under hotel or in the open gravel carpark behind hotel. This payment is not through the hotel itself. Unless lucky enough to get one of the few parallel parks also behind hotel.

The warm cookie on arrival was delicious, and all of the staff were friendly & always greeted us with a smile. We had a problem with our room & were moved promptly once I raised it with the front desk. Breakfast option was well worth it for us too. Food was great.

Having to pay for car-parking. The view from our original room was awesome so we were a bit disappointed when we were moved from level 2 to level 1 because of something out of our control.

Bed and pillows were amazing. View of lake was good. Shower was nice and hot and good shampoo/bath gel. Very clean and comfortable. Location was good for all things.

Road by window had car noise. Couch was a small. Air conditioner struggled to turn on and off. Restaurant lacked food and coffee bar was not inviting. Hilton was better food wise. Did not have enough good desserts. Garage parking fees were high.

We came down to Queenstown for a wedding at Jacks Point so the Hilton seemed like a sensible place to stay nearby. We originally booked DoubleTree but we were upgraded to the Hilton. It was great having access to the Hilton facilities, especially the pool. The room was comfortable, with a large bathroom and plenty of space. Staff were friendly and helpful. Free parking was available if you park at the top of the hill and walk down, otherwise you can pay for valet or day time parking by the hotel. The room was nice and warm and had all the amenities needed :)

The shower had a terrible drainage system where it leaked all over the floor. I felt really bad about this and for the cleaners. We did mop it up at the end of our stay but at the expense of handing back super wet towels. The room was quite untidy, the mirror wasn’t cleaned and there was a bit of dust around. It was generally messy for quite a respected hotel. Seeing we got upgraded, we didn’t want to complain but the view of scaffold wasn’t the best. Otherwise it was good, minor things!