We loved the location and apartment was bigger as we thought. Everything was basically new including bathroom. European faucets are great too! Lovely view from 5th floor. Could be used as a balcony easy!

Can’t say anything particularly bad. Just sofa-bed needs def replacement. We were satisfied overall.

Excellent surprise since the place was rather new and we didn't expect anything in particular. The place is clean and neat, great location (nice neighbourhood and easy access to public transport), very friendly staff, nice amenities in the rooms. Management of the group (we were 16, in 5 different rooms) was smart and efficient. Good and useful advice from the staff re. restaurants nearby.

A couple of hooks in the bathroom to suspend a robe or a towel would be useful, and maybe also in the room as coat hangers. The heating seemed to be impossible to turn on in a couple of the rooms, although the temperature outside made it not absolutely necessary. A short explanation or notice on how to turn it on would be easy to provide and highly appreciated. For groups like us, a common room to meet and have a drink or a shared breakfast would have been nice but it is not a necessity at all.

The room was very spacious for the area, the bed was reasonably comfortable, the a/c worked well, the kitchenette had a microwave, fridge, and even a toaster. Our view from the 4th floor was quite good too. The staff were also very friendly and helpful. We can definitely see ourselves coming back!

The apartments are located in a cool neighbourhood that is quite central. We were able to walk to many of the places we wanted to visit. The receptionists were very nice and welcoming. When we did not know how to set up the AC, the receptionist came to our room to show us how to do it. The room was nice, the bed was comfortable. We liked the apartment and would stay again! There is a nice café with pastries next to the building.

Just some details like missing toilet brush or that the window cannot be open but it was not a big deal. What I did not like was that the safety deposit was not charged as a pre-authorisation only (which is the common way) and I lost 3 GBP on the exchange rate. I did not like that out of principle as the pre-authorisation is an easy solution to handle this.

The location was good- approx 10 mins walk to Whitechapel train station ( which is on the Elizabeth line from Heathrow). The number 15 bus also stops close to the apartment which was useful. There is a Tesco express nearby. The reception staff were welcoming and very helpful. The room was perfect with a very comfortable bed. The small kitchenette had everything I needed.

The surrounding neighbourhood is a little run down, but there were no disturbances at night and I didn't experience any concerns walking back to Aptel East in the evenings.

Reading the reviews made me nervous about the hotel itself, the location and so much more. But I actually loved the area. It was close to the city centre, great train and bus connection and there was everything you need in walking distance (up to 500 meters), including little shops that were open all night (with incredibly nice people). Everyone we met there was really nice and helpful. The room was clean, spacious and pretty much had everything we needed including a little fridge, tea, some water and even some biscuits. It is a serviced apartment so unlike a hotel your bed won’t be made, but that didn’t bother us. We got fresh towels and extra toilet paper and basic cleaning was done. But now the part that is definitely gonna make us return. The staff, specifically Kash. Literally made sure we had everything we need, asked us daily if everything was alright, and pretty much solved every problem we had on top of being one of the nicest people i have ever met. His service was exceptional and we’ll definitely return soon!

The only problem was not being able to open the window, so next time i’d try to book a room with a terrace, but that’s all!

The hotel is in a very convenient location, only a short 5-10 minute walk from Whitechapel station. Despite the central location, it was very quiet within the hotel and the specific room I stayed in had a window that didn't overlook a street so there was even some privacy. The shower was also excellent, which was well-appreciated since I stayed during a heatwave.

No mini-fridge in the room to keep drinks cool and I couldn't seem to control the temperature of the AC. The air vent was down the hallway so I couldn't really feel it from the bed, which would have been nice during the heatwave. There's also only one lift for the whole hotel but as it's not a huge place I never had to wait too long for it.

The staff were exceptional. We had an issue with the room and the staff sorted it out for us with no issues. The location is superb as it’s a walk to Tower of London and two train stations. I read the reviews about the area feeling unsafe, which was true on the first day. However after staying for a few days we realised it’s just graffitied and dirty, but the area is quite safe. We walked around at night and felt no less safe than any other big city. The family room with two double beds was nice but a little tight getting around the beds. I’d recommend staying in the family suite as it was larger. I’d stay here if I came back to London 😊

Aptel east was perfect for us, room was spotless, comfortable and the staff were very polite/ helpful and you get 10% off in their coffee shop next door. Not far from the tube stations/ bus stops/ shops and fast food places all up/down the street. We travelled down for a concert in Hyde park and this accommodation was perfect.

The street looks pretty run down but everyone was sound and polite. The tube stations close at 10pm on a sunday which caught us out but the central line remains open and an uber was minimal to aptel east. Obviously, this shouldn't put you off booking as the apartment was lovely and ideal..just information to plan ahead for a sunday concert.

Everything. The location was perfect, not too in the centre but not too far away, easy and quick access to all the spots we wanted to visit (personally, I recommend the Aldgate East station rather than Whitechapel, if you’re catching the tube) and it’s also a feasible walking distance from Spitalfields, if you want to go check out the market. The neighbourhood is quiet and nice, and there are plenty of shops around for your groceries. The apartment itself was fantastic: small but cozy, very clean, comfortable bed and got everything you might need. The staff was extremely nice and the check-in/check-out process was also easy and quick.

Nothing!