The breakfast is good but it is not buffet, so you need time to spend. The location is excellent you can see Big ben in the breakfast room. Bus stop locate in front of hotel and subway (tube) is not far away (5-8 mins walk).

The soap holder in the shower room is too small cannot contain the shower gel and shampoo together.

Enjoyed our stay thoroughly. Fantastic location, walking distance to so many attractions and resturants. Bright and very clean swimming pool, opening hours from 6am to 10pm, which is great for morning workout and soak in the evening after long day out. Compliment to the staff at the entrance and front counter. I was late in returning to check out, contacted front desk to inform that i was lost and will be delayed. They are very understanding to grant complimentary extension, for which i am most grateful

Location and standards of cleanliness were excellent. M club is a great idea , but didn’t feel luxury

Breakfast choice (library) was poor

Location , staff and cleanliness

Dine in room service was poor actually, The food is cold and tasteless which is not expected given it’s a 5 star hotel

Loved the room. Loved being right by the London Eye. Great views. Thought the room service cost was so unbelievable expensive that it really turned me and my granddaughter off!!! Expecially the $15 surcharge on top of everything else. The "add ons" were actually way more than the actual meal. Totally unacceptable. Other than that, love this hotel.

Room service costs! Way too expensive!!!!

From the moment we booked till we got home, the staff made immense effort to make us, and especially my 6 year old son special. They helped us with upgrading and getting a perfect room for a family of 4, with wonderful views of the big ben, added parts of their VIK (very important kid) package and a teddy that waited for us upon check in. The boys were greeted with balloons and jelly cart upon arrival and we had drawing materials left in the room upon our request. This place while luxurious doesn't make you feel out of place as a family, which is always a gentle balance that they got just right. Location is perfect and within walking distance from most things. Highly recommend this and we will definitely be back.

The location

The service is too slow

Every member of staff from the concierges to cleaners were friendly and welcoming. The room was lovely with a mini bar (which wasn't listed on room facilities) and had a view of Wesminster and Big Ben which was an added bonus. When the receptionist knew we were celebrating our anniversary she arranged for a bottle of bubbly, balloons and card to be sent to the room which was a nice surprise. Breakfast in the Library was excellent and on the second day we have a window table with a great view of Westminster Hall (near the fireplace) All in all a lovely venue and we took advantage of the Theatre in the County Hall building showing the Agatha Christie 'Witness for the Prosecution' which was great fun.

We didn't use the pool as there were no changing rooms nearby and we would have needed to have changed in the room and walked to the pool in dressing gowns. There were lots of builders and plumbers about and it looked like they were refurbishing the spa/ pool facilities so will defintely revisit when this is completed. I did use the gym which was well equipped but I believe was not the usual room for this purpose.

Our room with a view of the Houses of Parliament was well appointed and exceptionally clean and very well maintained. The room was quiet. The bathroom was spacious, well stocked and immaculate. The location of the hotel suited us as it is close to the attractions we wanted to see/experience. Breakfast offered a pleasing range of choices, I would look for breakfast to be included in your room rate if you could but I would not compromise on the view from our room for the sake of an included breakfast. Staff at the hotel were very attentive whilst being discreet. The Concierge was exceptionally helpful with our luggage, taxi and information for us.

The lifts are not up to the standard of the rooms but they are in keeping with the era of the hotel as are the restrooms on the ground floor. However the lifts are spacious and arrived promptly. Some building work was being undertaken and although screened off using blinds it was still partially visible, perhaps using printed posters over the windows and then the blinds on top might have been more effective. I would like 24/7 room service available especially on a weekend.

I was a tourist so location was excellent. Room was clean and comfortable. Bathroom was excellent. I enjoyed breakfast, would have appreciated being offered a second coffee without having to ask. I mention this the adjacent table didn't have to

Nothing really. I wasn't able to work the coffee machine in the bedroom. My fault, I should have asked