Great stay breakfast was lovely no side plates, no spoon for cereal when cutlery handed out at door The breakfast area was very tight could be wider .

Stayed for 2 nights and room not made up so ran out of toilet paper and no tea tray filled up either .Do not disturb sign was same on both sides so no make up room sign available .Didn't get into pool last morning as was busy and was asked if we had booked kids Dissapointed .

The rooms are nicely appointed, great shower, safety deposit box and quiet. The hotel is located close to the Souter Hill bus stop to access town. Great gym with pool and sauna. The breakfast is very, very good as are the restaurant meals served on an evening.

I found the restaurant service either at breakfast or in the evening a little variable. Host / Hostess - generally speaking it is smiley and friendly, but on occasion it is not welcoming. As I said, the food is tasty and very good. Sometimes though and depending upon volume of guests (coach parties) the service could be improved. Upon being promptly seated, it was at least 15 minutes before I had to get some waitstaff attention. I ordered drinks and food, food arrived without cutlery which I had to then chase, drinks were stood on the bar which I had to follow up on. Upon checking out, I let the reception know when asked about my stay, and there wasn't any interest in my response. Don't get me wrong, it's a good place to stay, but I think the F&B service approach needs to be reviewed.

My friend and I have stayed before in this hotel. It has quite spacious rooms, even the basic ones, and the pool with its facilities is very pleasant. These facilities, + the fact that we could get a twin room (not always available these days, double beds seem to be more popular) were some of the reasons we chose this hotel. The location of the hotel is very good, easy to reach by car and also by public transport. Staff are very friendly too, and helpful when asked about public transport.

The outside of the hotel is beginning to look a little tired, and the car park could also do with some tender loving care. The window in our room could do with replacement, catch half broken and the glas itself, well not very clear any more. Having said this, these things did not spoil our stay in the hotel.

A Family-Friendly Stay Thanks to Ben We recently stayed as a family with young babies and were thoroughly impressed by the outstanding level of service—especially from Ben at the front desk. From the moment we arrived, Ben was exceptional. He went above and beyond—promptly arranging a fridge in our room so we could safely store milk for our babies. He also ensured there was a cot set up for them, anticipating our needs before we even asked. At bedtime, we realized the infants weren’t quite warm enough, and Ben kindly offered to warm their bottles in the hotel kitchen. He did this without hesitation and with genuine care—it made our hectic evenings feel so much easier and more comforting.

Receptionist at Leisure Centre has a rude and condescending behaviour.

Location- I was visiting family who live close to the hotel, communal areas were beautifully decorated

Arrived 45mins prior to check in time, rooms were ready but advised that we’d need to pay £15 per room to access before 3pm (most hotels I’ve stayed in will allow you to check in a little early if rooms are ready without charge but I understand this is at their discretion). Went to wait in bar area but, after 10mins had to go back to reception to ask if they could find a member of staff to serve us (took receptionist around 5 mins to find someone). However, all staff were exceptionally warm and friendly and, apart from delay provided excellent service and the food was fantastic.

This is an excellent hotel. As soon as you walk into reception you know that you have chosen a great place to stay. The decor & cleanliness of the entire building is of a very high standard, all the staff that we had dealings with were helpful, friendly & attentive. The breakfast is help yourself buffet style with plenty of choice & very good quality food. There is a pool, jacuzzi & well equipped gym that are all free to use by hotel guests, my partner made use of the pool & jacuzzi whilst we were there. We were visiting a friend in the area & will stay here again on our next visit.

There was nothing we did not like

the cleanliness, the food , breakfast choice was excellent and delicious . staff were so very friendly at reception and In the restaurant. we enjoyed our swim also

overall the staff were excellent although when trying to gain entry to our room after our swim we were unable as it was after 11am ( I had paid for late check out , explained this to one of the cleaners who was a little rude and reluctantly let us in to the room with their key) the bed was comfortable but on the smaller side my husband and I on the tall side and it didn't feel like a regular sized double bed so we felt a little squished , we laughed at the hunt the tea and coffee , eventually found out after thinking there was none. I'd had a long flight and needed a brew lol. I

We stayed a couple of nights, family of four. The hotel is not central but has a good location, it's only a few minutes drive to the city centre. The room was good sized, clean, and tidy. A swimming pool is available to use, which is a bonus. Breakfast was great. I have to specially mention Kenan, who was in the restaurant on both days we had breakfast. His positive and polite attitude towards everyone in the restaurant was great to see. This world definitely needs more people like Kenan. I hope his management appreciates the work he does. The hotel should be proud to have people like him to represent them. When in Aberdeen next time I will definitely stay at this hotel. Thank you

I liked the executive room upgrade. Breakfast was very good. Great range of fresh food. Nice view of grass and trees from room, even though it’s adjacent to a main road junction. Very good shower. Lovely towels. Bed was comfy. Great to get a wee swim and steam room.

I could only find coffee in room, hairdryer didn’t work. Reception told me tea making facilities were in a drawer so I could have had tea. Also which button to press to make hairdryer work. There should be a note to explain both in room. Swimming pool was very good but tiny and very busy.

Staff welcoming in all areas, room spacious, good storage and amenities (including bath, ironing board & iron, tea/coffee-making facilities, replenished water on a daily basis, great big, comfy bed!) Quiet at night, good restaurant opening hours (we tend to eat late) and extended breakfast at weekends. Chef actually listened when I asked for my sea bass to be very lightly cooked, which, believe it or not, is rare - usually end up with dry, flavourless compressed cardboard. Food quality and choice very good, breakfast selection quite extensive (but would love to see Arbroath smokies as an option!) and smoked salmon wouldn't go amiss. Although on the outskirts, Aberdeen city centre is a short hop away (~10 minutes) from a bus stop about 150m from the hotel. Two buses an hour, buses run until maybe 23:00, so no need to take your car into the (expensive and unfair) LEZ. Also had a great meal in The Cove Bay Hotel, about a 20 minute walk in the other direction in the village of Cove.

Can't really fault anything. Maybe have an adults-only session at the pool for a couple of hours in the middle of the day, as well as the existing post-19:30 session?