Location, no staff to bother you, just collect keys and get on, instructions can be a bit tricky, but not rocket science, the room was simple, clean, neat, and got all facilities including a kettle and a microwave and a shared kitchen, so all good here. The bathroom is of a decent size, but both the sink and the standing shower are so tiny, even for a skinny guy like me! Hot water can take 2-3 minutes to start coming and it can be a bit frustrating. Otherwise, good stay and clean place. Wouldn’t mind visiting again.

As said, shower is very tiny, hot water takes ages, sink is very small.

Extremely convenient location, within 5 minutes walk from the railway station (over a busy, but fairly easy-cross road); also within a few minutes walk of the centre, and locations such as the ferry terminal. Room was left clean and tidy, and (as requested) quiet away from the road (several rooms at back or on higher floors). Damaged furniture previous to my arrival was noted and promptly attended-to during my stay. Room temperature was just right; hot water worked well.

Key collection: area for using the safe to collect room keys could either (a) have brighter lighting, to better see the numbers on the tumblers (e.g. arriving tired, I had the correct number in mind but mistook the stamped number '6' on one tumbler for another number '8' and thus failed to open the key safe), or (b) the tumblers could have the numbers more clearly marked. On ringing for help, reassurance was available, until i tried once more, squinted closely at the numbers and realised where my mistake was! Bathroom ventilation from adjacent rooms was audible. Windows which can be easily opened would be nice, for fresh air.

This was my first experience with a key-entry property with no attendant staff at check in. I was amazed about the specific and fully explained directions. I had no problems. And all went as stipulated, including the days of service, and contact information, if necessary. I was pleasantly Surprised! All went so smoothly. Great private property. If in Aberdeen, shall definitely use the same again.

Not applicable

The room was very spacious and had a fridge, microwave, and wardrobe. Water pressure in the shower was good. Bed was big and comfortable. Location is close to town but not on a busy street which was nice. There was also a small supermarket very close by.

I didn’t like that the room wasn’t serviced during my stay (I think because I was only there for 3 days), as I had quite a bit of rubbish and some dirty dishes I couldn’t do anything about, which made my stay a bit less comfortable.

Having stayed there before I knew it was a good place to stay, checked in via code on door, went to room 3, was just getting my gear laid out and turned on the TV only to find the screen was smashed, immediately contacted housekeeping as I didn't want to get the blame and just expected the TV to be replaced but no I was upgraded to room 4 which is a double room and room 3 was closed for maintenance. Excellent response by the team and as usual my stay was clean, comfortable and uneventful. I will be back.

No issues to report.

Staff very friendly and customer satisfaction is top priority for them. Loved that fact that it has a kitchen, make life easier and not having to eat out everyday! Spoke to one to the owners who was very friendly and very welcoming. Their check in was easy and location is perfect. Right in the middle of everything

The location was within walking distance to the city centre. The communication with Terra Nova was excellent! The door entry system & key collection was easy to follow. The room was cosy, clean, quiet and had everything you need, microwave, fridge and tea & coffee facilities. We enjoyed our stay very much and will definitely be returning. I highly recommend staying at Terra Nova

Although the room could do with new carpets & decorating. it was still great value for money & had more than we expected ie. microwave, decent size fridge, plates, cutlery etc. the short distance from the bus station was excellent as being near all the shops, bars etc. would definitely book this hotel again thanks for a lovely stay.

Carpets & decor

I stayed there for 3 times. The single room was exceptionally clean and cosy. The other two times were a hit and miss. The last time was the worse in a double room. The carpet was very dirty, there was cardboard under the legs of the bed. The room was very dated, with dirty walls. But it was a good price for a night.

Terra Nova is in a great central location, with Union Street a couple of minutes walk away, yet quiet and residential. The guy I spoke to on the phone - I'm sorry I didn't catch your name - was very helpful. The bed was comfortable and the room had a microwave and fridge. A kitchen is available downstairs.

The shower took a long time to drain. It took me a minute to work out you only had to touch any metal part of the light to turn it on or off. I can't think of anything else I didn't like.