Staff were welcoming on arrival. Room was lovely and spacious. Nice furnishings. It was very clean. Two members of staff in the dining area called Nathan and Jason were amazing. Jason interacted with us and was very attentive. It was Nathan's first day and he was nervous but very helpful and ☺️.

Cleaning staff didn't replenish tea bags or biscuits when the room was tidied daily. Bin in bathroom not emptied. A member of staff in the dining area called Steven was miserable and made me and my family feel like we were a burden. He never smiled, he didn't give us time to look at menus and moaned about the lack of staff.

Location. Lucy my dog just loves the beach and it's more or less straight across the road. Hotel really looked after myself and Lucy and made us more than welcome. On arrival in the room there was treats plus a blanket and food and water ball for her. At breakfast and dinner she recieved a sausage and water and loved it. All the staff made us more than welcome.

The room was just a little bit on the small size. If we were staying more than the 2 nights I would upgrade. Plus the room was over the entertainment room which was very loud as there was a wedding reception happening. I think it needs soundproofing or something. But we had a fantastic time

Upon arrival there was no space on the carpark - a lovely Gentleman (that runs the bar) waved me over asked me if I was checking in before guiding me on to the overflow carpark, which I was unaware of. Good start to my trip! Check in - we were greeted with a lovely bubbly Receptionist who was really helpful and again first impressions count. The room was a standard double so quite compact in size - it was decorated lovely, clean and adequate for what we needed. Veggie Brekkie was awesome! Which is very unusual ... us veggie's usually get the short straw lol Not here! The bar area had a lovely feel and the staff were very attentive. The place just has a lovely feel to it - the staff and the decor all in all it's just a really lovely place, up there with my favourites especially if you want value for money! We will be back!

The staff were extremely friendly and helpful. The location of the hotel is excellent, on the sea front and a five minute walk from shops, restaurants, cafes etc. In St Anne's square. . Plenty of parking for guests, and just a short drive into Blackpool and Lytham. We had a large room overlooking the sea which was very well furnished and decorated, and the bathroom had a great walk in shower. The food was very good in the restaurant, and we were able to get a light snack in the bar one evening which was also delicious.

The room didn't have a fridge to keep water or other drinks cool, but we asked for a tumbler of ice from the bar which we were given with no problem. Unfortunately, the lift wasn't working throughout our stay, but the reception staff did however changed us to a first floor room without us asking when we were told about the lift as we checked in.

The hotel has a well-stocked bar, a really good restaurant for evening meals and breakfast service is super, no buffet but freshly cooked and served to your table. The staff are all keen to make sure you enjoy your stay. Make sure your keycard is kept well away from your mobile phone!!

The building is old, although in excellent condition and the decor is good. Plenty of lounging areas to sit and while away the hours when the weather is a bit inclement. However, there are lots of stairs, and there are some short stairways as well as the two main staircases leading from reception. There is a lift, but there are stairs between it and some of the rooms. There are staff on hand to help with your luggage, so not really an issue.

We had a compact double room. It was compact but it had everything we needed. There was even a bath as well as a shower and an ironing board! It was ideal. Breakfasts were good and the one time we chose to dine in the restaurant we enjoyed excellent service and a great meal.

We had four breakfasts and each time we had to remind staff to bring something we had ordered. We witnessed this happening to other guests as well. On one occasion our hot food was brought to the table when we were still eating our cereal! The breakfasts were good and the staff very nice but they need to ensure that guests' orders are completed. Guests should not have to chase up missing items every single breakfast!

Great value for money, perfect location on the sea front. Lovely decor and design. Breakfast was lovely. Room was a good size. Hotel manager very swift to put things right on a minor room location issue we raised - was very much appreciated - Thank you Hailey.

Only issue was noise early morning from scaffolding being removed outside our window. Not a fault of the hotel as scaffolders can turn up at any time on agreed day, but reception should be made aware of things like this happening when assigning rooms. Hotel swiftly refunded our room upgrade & that was appreciated. Hotel location, staff and facilities generally faultless.

Lovely friendly staff my grandaughter and i got stuck in the lift as we didnt know how to open the door.The receptionist on duty was lovely and calmed my 5yr old grandaughter down and showed her how the lift worked so that she wouldnt be afraid of using a lift in the future.The food at the hotel was really good and we enjoyed an evening meal with our son and family .

The room was in need of some work especially in the bathroom.The silicone around the bathtaps and sink were dirty and in need of repacing. The bedding and towels however were clean and fresh and the bed was comfortable.

This was mine and my mums first time staying here and we absolutely loved it. We booked a twin room but when we arrived it was a double. The lady on the desk was so helpful and as they couldn't separate the bed they gave us another room for no extra charge. We had sea views in both rooms and they were spacious, clean and comfortable. Would definitely stay here again. Also the breakfast was lovely.

Lovely clean & comfortable room. Nice decor throughout the hotel. Comfortable lounge area and pleasant bar & restaurant. We had a lovely meal in the restaurant. The staff in the bar & restaurant were very friendly, efficient & helpful. Tasty breakfast

The welcome at breakfast was not as warm as we expected, particularly as it took us a moment to find a clean table as the dining room had obviously been busy first thing & the tables hadn’t been cleared. Also had to ask for milk for our tea & then butter when our toast came.