Perfect location, beautiful interiors, super comfy bed. Easy check in. Coffee and water facilities were great. The room is decorated tastefully. They even provide bathrobes, slippers and all the toiletries/vanity kit you might need.

Room is a bit small on floor space but with the high ceilings it doesn’t feel cramped. Only feedback is that the air conditioner is next to the window, so if you need to draw the curtains close the cold air won’t really flow into the room. Fridge doesn’t get that cold, it’s very hot when you open the cupboard where it’s located so might be due to circulation.

Loved the decor and modern design. Raluca was so friendly, helpful and accompanying and really responsive by WhatsApp. The location is perfect - bang in the centre from the city centre. The room we switched to Noce was a lot bigger than Casagno and the AC did go cooler. The room we stayed after we travelled around Tuscany, Rover (?) was wayyy bigger and beautiful. I would book this one next time. The hotel doesn't feel like a 3*. Feels more luxurious like a 4* but facilities like coffee making are in the lobby rather than the room. I was a bit dubious about breakfast downstairs in the bar at Moyo where I read reviews it was only one of 4 options but it was actually very nice. You get coffee, juice and then a big breakfast (avocado salmon eggs, pancakes, a sandwich or bacon and eggs).

The AC did not get cold enough for me. I've stayed at another b&B around the corner previously so I know the AC can get colder. I personally don't sleep well unless the room is a lot cooler. We ended up switching rooms as Casagno is incredibly small - there is barely any space to put your suitcase let alone move in the room. This room was also very loud given the hotel is just above Moyo which turns into a nightclub. The remote in Casagno didn't work either (very "sticky") despite charging it.

Benci House is a little Boutiquespot with designerrooms in a perfect location. Lots of sightseeing spots are in walking distance. Places to grab food or a vino to go are just around the corner. You can grab espresso and water throughout the day in the entryroom. We arrived by car and Alessandra helped with parking the car in the parking garage nearby. We really had a perfect stay in florence.

The decor was very nice. Sofia was very responsive to messages and made very flexible check-in and out arrangements. The location is central which makes sightseeing pretty easy, there are lots of good restaurants nearby too. The breakfast served downstairs at Moyo was great.

Maybe just the stairs if you have a lot to carry with you. Though breakfast could be provided at Moyo, it serves from 8am (9am for hot dishes like the eggs) only.

Excellent location near Santa Croce area. Room was really modern and finished to high standards. Alessandra was really helpful in assisting us with any queries we had and was always available to answer. Staff at breakfast bar were really nice and kind, lovely people to serve you breakfast each morning :)

Breakfast options were a little limited, although all delicious.

Very nice room, nicely decorated, very comfortable bed, excellent location, quiet.

There was a learning curve required to learn how to adjust the heat of the water when we had to take a shower. It was tricky to get the right temperature. The Internet connection in the room was also not consistent, while in the lobby area, it wasn't a problem at all.

We arrived at night and while there was not a person to greet us, the communication we received prior to arriving was adequate, clear and personable. This helped us to get our keys and everything we needed to know about our stay. The next day, we were greeted with big beautiful smiles from Sofia and she helped us get what we needed quickly. The whole reception area was stunning - it was a vibe - and felt very welcoming.

It wasn’t clear if the water in the room was free so it would have been a nice touch if it was. The room was gorgeous but it was really dark and could do with having better lighting. The sink and shower taps were fiddly to get to hot/cold water easily. It took us awhile to learn how to get to the right temperature and it was quite fiddly. The temperature in the room was fixed which meant we couldn’t adjust it to our liking. There were times when it was too stuffy and it would have been nice to have the aircon turned on then.

Amazing location, very clean, staff super friendly, beautiful decoration.

Air conditioner was not easy to turn on and internet was very unstable and did not work in the room. We werr there for only 2 days and there wasn’t enough time to be fixed. Not an ideal place if the guest has any mobility issues since there are a few steps to be climbed with bags.

Great location walkable to everything (though far from the train station). We stayed in two separate rooms (the guesthouse only has four rooms). The "superior" room was beautiful and spacious with good wifi. The "deluxe" room was SUPER small (barely enough room to walk around the bed) and the wifi essentially didn't work.

Breakfast is provided by the bar downstairs. It was fine, but just know that it's not a typical hotel buffet breakfast but more a set menu (only one coffee, etc). As mentioned, wifi in the "deluxe" room barely worked.

Location was perfect as i already knew the area. My friend liked the breakfast.

I think the room and bathroom were a bit dark even when all the lights were on. Difficult when you need to do your make up. And if your suitcase is a bit heavy, it is a bit difficult to take it up or down as there is not lift as is an old building.