Comfortable, clean and spacious room. Excellent breakfast choices and very helpful staff. We were also able to store our luggage for free at the hotel when we arrived early and also on the day of check-out when we decided to take a quick day-trip to Pisa. The location is ideal - inside the historical center, very close to the walls of Lucca where you can enjoy a peaceful walk on the promenade, and an easy walking distance to all sights of Lucca. We stayed in the triple room - a very spacious unit with a double bed in one room and a single bed in another room which is part of the same triple room unit. The AC was not very effective in the room with the double bed but since we were staying for only one night, we didn't bring it up. Overall we enjoyed our stay and would stay here again.

What a find! This hotel was everything that is great about Italian hospitality - Italian charm, beautiful breakfast and relaxed and honest care for their customers. We travelled with our two children - our 3 year old had his own bed and when we arrived, we pushed the chair up against the bed so he would not fall out in the night. We were totally happy to do this but after the room had been serviced the next day, we arrived back at the room to see that the team had put a bed guard up on the bed - it was such a thoughtful and caring action and just shows how much they think about their guests. Their location within the city walls is beautiful and the hotel itself was quiet and a little oasis. The staff were so helpful and also arranged a taxi to Pisa airport for us - we will definitely be back and would recommend this gem to anyone!

This hotel is SO cute! The location is perfect, and the staff are so nice and helpful! It felt kind of like an old Italian hotel from a movie, but super clean and modern at the same time. There is also a really cute cat, Onda, who belongs to one of the neighbors, and likes to come hang out around the patio. I love her. The hotel also has a really cool history! Definitely a special place, with a ton of character. I will for sure stay here again, and would recommend it to everyone

The beds are a little harder than i'm used to, which i've also seen other people mention, but tbh it was fine for me, i slept great. Just feel like i should mention that for people who might have issues. Only eggs at breakfast are hard boiled, but it was still tasty and i liked that they had local offerings like the Buccellato di Lucca

Having stayed overnight at 4 different hotels in Tuscany, this hotel definitely stood out as the most welcoming of them all. The staff were incredibly friendly and attentive, really offering a very personalised service. We felt very well looked after. The hotel itself is beautifully decorated and really clean, and breakfast was delicious. We stayed in a stunning superior room with painted murals on the wall and jacuzzi bath in the very modern and well equipped bathroom. The hotel is located down a rather unassuming street, but it is very close to the centre of Lucca, about 9 mins walk to Piazza Dell'Anfiteatro. We would definitely recommend this hotel to others.

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The location is excellent for all Lucca has to offer and it is in a very quiet and peaceful area with no noise at night. It is also so convenient for the train station. We stayed in the hotel annex which has two lovely large rooms, very well kept. The hotel staff were extremely helpful and pleasant, in particular Fabrizio & Claudia who were willing to help us with anything from travel arrangements, restaurant recommendations to a lost wedding ring !

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This is a charming, old-school hotel that's been recently renovated. It reminded me of hotel descriptions in travel books written in the 1930s and 40s. But this hotel is not worn! Everything was fresh and lovely. Our bathroom was huge, had a stylish and very usable walk-in shower as well as a giant whirlpool tub, which we didn't use. Staff was so helpful and friendly. The included breakfast had a wide variety of items, from cereal, eggs and fruit to cheese and cold cuts. Excellent coffee with espresso and cappuccino made to order.

The only thing that was less than ideal was a streetlight right outside our window. The AC wasn't on, because the night got quite cool. But we had to leave the shutters closed to cut down the light, which also cut down the fresh air. The hotel kindly provided me with a fan, and it was okay.

This hotel is charming; spotlessly clean, modern, yet with characterful rooms. Fascinating wall art. Staff very friendly and helpful, giving personal attention where they could. Very safe and welcoming - a great choice for solo travellers. Good breakfast choice all beautifully presented.Excellent location, especially if you are attending a concert.

Nothing. However if there is a concert in Piazza Napoleone during Lucca Summer Festival be aware that you will hear it and that pedestrian and vehicle restrictions will be in place. Luckily I like Santana.

The first warm welcome from Fabrizio who owns the hotel, giving me a cup of coffee and getting my room ready within 15 minutes even though I had arrived at 11.30am told me what a nice place this was going to be. My room was warm and comfortable with a spacious, very clean bathroom and lovely hot shower. A kettle was provided on request as I like my early morning cup of tea, along with some cold milk to go in my mini fridge. Nico who works in the afternoons until reception shuts at 8pm was so helpful and friendly, suggesting a restaurant for supper as the one I had chosen was full. Breakfast in the mornings was an excellent buffet with coffee to order, fresh orange juice and the usual array of goodies. A very good start to many hours of wandering around the city. I would absolutely recommend the hotel, it's in a great location and I can't think of anything more I might have needed during my stay in Lucca. Thank you all and I hope to visit again one day.

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The hotel is within the wall but relatively easy walking distance to the train station. The area surrounding the hotel is quiet with little to no vehicle traffic. The room was tastefully decorated and of a good size as was the bathroom. Breakfast was excellent. The bed was comfortable and the shuttered window could be left open. The whole town of Lucca is walkable from the hotel, as are the walls.

The only improvement I could suggest is an electric kettle available for guest use in the downstairs area where the hotel offers cold drinks and snacks.

We had an amazing experience at Albergo San Martino! The staff were incredibly friendly and went above and beyond to make us feel welcome. The location was perfect – very convenient and close to everything we needed. The rooms had a unique, bohemian charm to them (La Dogana&Nuccia), offering a cozy and special atmosphere that made our stay even more memorable. The breakfast was exceptional, just like the pictures, with a great variety of fresh and delicious options. We couldn’t have asked for a better place to stay – highly recommend this hotel for anyone looking for a comfortable and charming getaway!