Comfortable, clean and spacious room. Excellent breakfast choices and very helpful staff. We were also able to store our luggage for free at the hotel when we arrived early and also on the day of check-out when we decided to take a quick day-trip to Pisa. The location is ideal - inside the historical center, very close to the walls of Lucca where you can enjoy a peaceful walk on the promenade, and an easy walking distance to all sights of Lucca. We stayed in the triple room - a very spacious unit with a double bed in one room and a single bed in another room which is part of the same triple room unit. The AC was not very effective in the room with the double bed but since we were staying for only one night, we didn't bring it up. Overall we enjoyed our stay and would stay here again.

The location is excellent for all Lucca has to offer and it is in a very quiet and peaceful area with no noise at night. It is also so convenient for the train station. We stayed in the hotel annex which has two lovely large rooms, very well kept. The hotel staff were extremely helpful and pleasant, in particular Fabrizio & Claudia who were willing to help us with anything from travel arrangements, restaurant recommendations to a lost wedding ring !

Nothing

This is a charming, old-school hotel that's been recently renovated. It reminded me of hotel descriptions in travel books written in the 1930s and 40s. But this hotel is not worn! Everything was fresh and lovely. Our bathroom was huge, had a stylish and very usable walk-in shower as well as a giant whirlpool tub, which we didn't use. Staff was so helpful and friendly. The included breakfast had a wide variety of items, from cereal, eggs and fruit to cheese and cold cuts. Excellent coffee with espresso and cappuccino made to order.

The only thing that was less than ideal was a streetlight right outside our window. The AC wasn't on, because the night got quite cool. But we had to leave the shutters closed to cut down the light, which also cut down the fresh air. The hotel kindly provided me with a fan, and it was okay.

This hotel is charming; spotlessly clean, modern, yet with characterful rooms. Fascinating wall art. Staff very friendly and helpful, giving personal attention where they could. Very safe and welcoming - a great choice for solo travellers. Good breakfast choice all beautifully presented.Excellent location, especially if you are attending a concert.

Nothing. However if there is a concert in Piazza Napoleone during Lucca Summer Festival be aware that you will hear it and that pedestrian and vehicle restrictions will be in place. Luckily I like Santana.

The first warm welcome from Fabrizio who owns the hotel, giving me a cup of coffee and getting my room ready within 15 minutes even though I had arrived at 11.30am told me what a nice place this was going to be. My room was warm and comfortable with a spacious, very clean bathroom and lovely hot shower. A kettle was provided on request as I like my early morning cup of tea, along with some cold milk to go in my mini fridge. Nico who works in the afternoons until reception shuts at 8pm was so helpful and friendly, suggesting a restaurant for supper as the one I had chosen was full. Breakfast in the mornings was an excellent buffet with coffee to order, fresh orange juice and the usual array of goodies. A very good start to many hours of wandering around the city. I would absolutely recommend the hotel, it's in a great location and I can't think of anything more I might have needed during my stay in Lucca. Thank you all and I hope to visit again one day.

Nothing!

The hotel is within the wall but relatively easy walking distance to the train station. The area surrounding the hotel is quiet with little to no vehicle traffic. The room was tastefully decorated and of a good size as was the bathroom. Breakfast was excellent. The bed was comfortable and the shuttered window could be left open. The whole town of Lucca is walkable from the hotel, as are the walls.

The only improvement I could suggest is an electric kettle available for guest use in the downstairs area where the hotel offers cold drinks and snacks.

We had an amazing experience at Albergo San Martino! The staff were incredibly friendly and went above and beyond to make us feel welcome. The location was perfect – very convenient and close to everything we needed. The rooms had a unique, bohemian charm to them (La Dogana&Nuccia), offering a cozy and special atmosphere that made our stay even more memorable. The breakfast was exceptional, just like the pictures, with a great variety of fresh and delicious options. We couldn’t have asked for a better place to stay – highly recommend this hotel for anyone looking for a comfortable and charming getaway!

Managing team was helpful and friendly, the room was clean and renovated recently. The location was charming and close to all attractions.

Area around the hotel was extremely noisy at night, people were talking loud and playing music outside every night. When we called the front desk, they said they would take care of it but nobody showed up for another 2 hours. During this time they stopped answering the phone as well. The room was advertised as having air Conditioner but when we asked, they said it was off for the season while we could see that the room had its own unit with no way to turn it on. The next day which was our last day a remote for the unit was placed in the room.

Albergo San Martino was so cute and cozy - staff were very friendly and helpful and our room was adorable. The breakfast included was fantastic and a great, relaxed way to start the day. Eeach room had a name and a local told us it used to be the old brothel so we wonder if the names were kept as a nod to that!

The mattress was quite hard but slept well regardless. The eco friendly shampoos and soap pods were a good idea in theory but proved very difficult to use in actuality.

Fantastic warm welcome in lovely reception area with welcome snacks and drinks. Ability to leave luggage after checkout until you're ready to leave. Great and friendly staff who helped us upstairs with our luggage. Large room, great bathroom and shower. Perfect, quiet location within walking distance of station but inside walls. Lovely old building.

Slight smell of drains which went after we opened window. We liked everything else!