The location and breakfast were excellent. The bar area and dining room were spacious and comfortable. Very comfortable bed in our room. Friendly and helpful staff.

To be honest, the room itself felt a bit drab, with dark curtains helping to block any natural light, and no decent overhead or task lighting for reading. We were also disappointed that even the bottled water in the room had to be paid for - in any other hotel we have stayed in the water has been complimentary. You could also do with allocating more milk, and two packs of biscuits per day to rooms with more than one guest.

Central location to City Centre easy access to Theatre, station, shops & restaurants Chose Large Double Castle View room. Large comfortable room double aspect windows. Room/ bed / bathroom clean & tidy. Nice Castle view out of one window although, for safety reasons, an annoying A4 sheet of paper blocking most of it advising we couldn't open window as a broken lock, no idea how long unusable. The other window looked onto train track with trains wizzing past but was ok not constant. Choose a hotel in middle of City action, going to be noisy! Buffet breakfast plentiful with English Cooked Breakfast, usual fruit salad, cereals, bread for toast, jams, yoghurts, sweet crossants etc. Coffee/tea facilities in room Mini bar but not used. A word of warning, hotel take £50 off your payment card pre-authorised for any extras from mini bar or hotel services & any damages of room at check-in. Normal practice at some hotels but usually cancelled on check out. This was not reimbursed until 7 days later. Not impressed by this method.

Location of the hotel is excellent. Rooms and bed are comfortable. We paid for a river view which we did have but the windows are pretty narrow so not really the impact that we've had in other riverside hotels. Staff very friendly.

Not keen on the mini bar approach-range of snacks laid out on the bench in the room, but at a charge which will be deducted from the £50 'pending' charge to our card. Everything was fine but I just don't like the concept of the charge having to be okayed by housekeeping after we have left. Breakfast looked lovely, the poached eggs must have been prepared by being par-cooked and stored in iced water - they were still cold in the middle when served. Looked amazing but wouldn't recommend that choice!

I travelled from Manchester to see a comedian so the chances of other people doing the same had me worried the customer service of the staff would have varied from helpful to almost inexistent going off previous experience. However, the staff was amazing, helpful and couldn’t be more resistant. The room itself was clean, classy and of standard. Worth every penny. The selection of bars and food options were great also

My room didn’t have the best view but going on the location of the hotel, there wouldn’t be much to see anyway.

Location excellent, as it's nr the town centre, about a 5-10min walk depending on which section of the centre you're heading to. Also it is about 6min walk from the main rail station. Hotel has a lift that takes you down to the Quayside, helpful as it's a very steep walk. Q'side is wonderful at night, seeing all the bridges lit up. Parking, there is on-site. Wonderfully comfortable hotel, beautifully furnished and carpeted. Only had excellent evening snacks there so apart from that I couldn't comment on food. Staff very pleasant. Like real ale? Try the Bridge Hotel 30sec walk from the hotel, and the Crown Pasada down towards the Quayside, it also plays vinyl rock music.

Had difficulty getting it into my head that the Reception is on the 6th Floor. Our room 708, although comfortable did not seem to have air con, but yes a fan was provided. Had concerns over the shower; there are no safety grips to help you get into or out of the shower/bath.

Loved the location, staff were brilliant and very clean

I think the 7 to 14 day deposit of 100 is a bit stretched out and could be deposited back a bit sooner than that.

Check in was good after Marcus intervened & helped - he parked our car for us outside the hotel which was a great help with having wedding items to bring into the hotel. Marcus went above & beyond & was very friendly. Room was excellent & breakfast was varied & tasty. Breakfast staff excellent too. The location is great - lift straight down into the quayside part of town or up the bank to Grey street. Would also like to mention Lucas the hotel wedding planner - he was superb on the day & made sure everything ran smoothly on the day. Thanks to everyone.

Not serving draught beers in the Above Function room & also not being allowed to bring them up to the room from other bars. Strange. This didnt spoil my night one bit as i can drink anything.

It was a quality hotel from top to bottom.I stayed there for £89 a night which was very good value.Im a world traveler 8-9 months of the year and stay in all sorts of accommodation,from Youth Hostel Dormitory’s and single rooms,to air b@b’s and camping in a small one man tent and 4 star hotels!From Bangkok to Barnet!At the price I paid in the UK,I would definitely recommend it!

It’s a shame the hotel didn’t have a sale on in the bar,a double Gin and Tonic at £11,nice as it was,is a little bit pricey!

Good location just a 5 min walk from the station

Breakfast - Self Serve full english was tepid in temperature, although tasty it could have done with being kept hotter in the bain marie's. You have other choices such as eggs benedict etc that are cooked to order just a shame I did not choose this instead. I decided against prebooking breakfast on booking.com as the cost was high but received a £10 breakfast voucher at check in. Based on my experience I did not feel that this was a good enough experience for even the £10 if I had paid the original quoted cost I would have definitely asked for a refund.

The hotel was beautiful, the bar, dining, reception areas were lovely. The staff were so helpful and really friendly.

We were in room 904 and the main room was fine - although the bed was incredibly hard (but that's personal preference) and I felt it uncomfortable. The pillows were uncomfortable, not sure if they were memory foam but they were lumpy. The bathroom was dated with limescale at the top of the shower door, and you could see where there was patching done on the woodwork round the door frame. With all that in mind, everything worked.