The hotel is very well located, one step away from the main highlights at the historic district. The room had a good size and all amenities we needed. Breakfast was very good, with some optional free extras that we could ask the staff for and every day they had something different (eg: different eggs, different cakes, different fruits etc). All the Staff was very gentle and extremely polite and respectful.

The only thing we didn't like was the size of the bed. Nowadays, having a double bed with 140cms width is just not enough. We don't ask necessarily for a king size bed, but it would be nice to have at least 160cms width bed. Our room had a really small window facing an ugly terrace. Would be good to wash the white curtains and the blackouts soon, they are a little grey.

We had a very last minute reservation for our crew, who were delivering a yacht to the island. The crew were soaked, cold, and wet, and the hotel kindly allowed a very early check in, packed lunch breakfast, and went out of their way to be flexible with them. It was really appreciated and a good example of going beyond expectations in the name of customer service. Johnathan on reception, exceptonal.

nothing. the bigger issue is with booking.com that they dont make it easier to talk directly to the hotel. We wanted to ask several questions prior to booking, but the booking.com site doesn't allow it. We found the hotel anyway, called them, and they answered all our questions. We then booked it.

Super friendly staff. Very clean. Room and buffet and common areas. Great breakfast. We had a "Junior Suite with Balcony and Sea View." The balcony looked out over the water. It had a huge bathroom with a giant tub. Short walk to the Portas da Cidade (city gates) of downtown. Water, Nespresso, and tea in the room, and they stock it every day. Pingo Doce convenience store next door. They have some parking passes for the underground garage. If you have a car, ask when you check in to see if one is available. It's €5/day, but it's much more convenient than dealing with street parking or paying for a different lot.

Our room could use more plugs, especially next to the night tables. More places to hang things would be good. Towels, robes, wet clothes. It can be a bit noisy. You can hear people in the next room, or even on the street outside.

Wonderful breakfasts, big room (like 1 bedroom apartment), helpful staff, great location. In the winter season (low for tourism) we could easily to find an available spot for parking near the hotel along the shore (free from 7pm until 8am)

At the backside of the hotel there are abandoned buildings or ruins and this is what we saw from our room but we almost didn`t spend time in the hotel so it didn`t bother us that much. Only at night, it was slightly uncomfortable.

The hotel is well located by the waterfront in Ponta Delgada and easy walking distance to all city attractions. The staff were responsive before and during my stay. My room was adequate for my needs, but I would consider a larger room next visit. The breakfast was limited with both egg options being overcooked, but there are a la carte options that I only noticed the second day to make a fresh omelette, toastie or yogurt, fruit and granola. The coffee was great!!! Overall I enjoyed my stay.

The over-sized pillows were of no functional use and just ended up on the floor, and the garbage in the washroom was flimsy and just fell over when you tried to use it/open it with the foot pedal, became annoying to always stand it back up or have to dispose of garbage elsewhere in the room.

Our stay in the hotel was fabulous and exceeded our expectations. The spacious apartment was beautiful with a nice view over the guest harbour. We ended up extending our stay for eight more nights! Everything was perfect. Perfect location and housekeeping kept our room super clean. Buffet breakfast was great. Especially we liked the possibility of additionally ordering from a separate breakfast menu which was available on every table. We enjoyed our stay and can highly recommend this hotel to all visitors!

The breakfast was excellent, the staff were wonderful; they went beyond being friendly and helpful! Much appreciated!! The room was spacious, comfortable and clean. The location was so convenient to everything and we enjoyed walking along the waterfront as well as the views of the city and accessibility to the tours and attractions of this beautiful city! We loved every minute of our stay and especially at Hotel Gaivota - would highly recommend it to anyone!! Thank you!

Very helpful front desk, very good breakfast, clean. Good location about 900 m from the center

Parking on the street by meter and limited some times, the hotel have arrangement with parking in the area for 5 euro/24h, that not allways available. Some rooms facing the ocean an other are not - make sure if you like ocean view. If you get ocean view you might get the smoke of the smokers standing under your balconey...

The location is perfect- right on the harbor, easy walk to everything downtown. Room was very comfortable and modern. Breakfast was varied and fresh each day. Staff was warm and very helpful.

The room could use a mirror outside the bath- it fogs up during a shower. And a dresser or second luggage rack would be nice for longer stays. Both cosmetic ideas- the room was lovely and comfortable.

Great location right in the harbour watching boats/ ships coming and going Rooms were very clean

I would have like a bar area it’s a reasonably large reception area so they have space. The front balconies have open slats above, presumably for sun protection but as it rains quite often they just act as drip trays prolonging the rain shower well after they have passed.