Love the modernization of the old building giving a contemporary feel. Loved all the care in curating local artists to decorate their walls. The indoor pool feels like a relaxing grotto with its vulcanic rock and salt water treatment. Didn't have the privilage to do amassage yet but intend on doing in soon

Truethfully nothing to point out.

It’s a charming boutique hotel with outstanding service. The location is perfect—close to taxi stands, parking, and just steps from the city center. The on-site restaurant served delicious meals at a great price, and the breakfast was exceptional. The staff were incredibly welcoming and accommodating, even allowing us early check-in and late check-out. We relaxed daily in the spa, which was a real highlight. The bar also impressed us with its great cocktails and friendly team. Stayed about 10 days and would definitely come back!

Only minor issue was that housekeeping occasionally forgot to restock towels or dishware, though everything was always clean. A quick call fixed it each time.

First and foremost, the staff is absolutely outstanding – incredibly friendly, attentive, and always going the extra mile. From proactively researching and noting down local attraction tips to remembering small details about our orders and preferences for the next day, their service was impeccable. A special shoutout to João and Alexander, who truly made our stay even more enjoyable every single day. The hotel itself, carefully restored from two century-old buildings right in the heart of Ponta Delgada, combines artistic, stylish but calm design with a cozy and welcoming atmosphere. The rooms are clean and well-equipped, with fresh water and a fruit basket included, the spa area features a beautifully designed pool with large basalt arches, comfortable loungers, and a small sauna. "etc. Osteria Bar", the in-house restaurant, offers some of the best food we had on the entire island – a generous breakfast buffet in the morning and à la carte fine dining in the evening. Its quality and culinary creativity was consistently outstanding, yet prices never exceeded those of other restaurants by more than a couple of euros. NINE DOTS may be a small boutique hotel, but it excels in every way that matters – from its warm and attentive staff to its top-quality dining and inviting atmosphere, all at a great value. We would highly recommend it and would love to return!

If we had to mention one minor drawback, it would be that the water was a little too cold for our taste, and some of the extra pool features (like the whirlpool and shower functions) weren’t working at the time of our stay. But with complimentary lemonade available, so nevermind! :D

Nine Dots Boutique Hotel is worth every penny. This location provides an complete experience making hard to leave: tons of snacks and fruits in the room renewed daily, very good breakfast, a beautiful interior pool, great fixatures and furniture. The cocktail bar & restaurant food are very good (their hamburger with Azorean bread is delicious). Finally, and most importantly, the staff is incredible: nice, pro, friendly, available, clear in communicating. Only downside is if you come with a car, you will have troubles parking easily - but that's not on the hotel. I recommend and will come back for sure.

Great location! Breakfast was great, freshly prepared menu options with eggs etc., pastries and fresh juices. The pool was lovely, it's not hot, but not freezing, great after the steam room. (make sure you find the buttons for the jets located around the edges of the pool) Room was silent and dark. We each had enough room for our things. There's a mini fridge for all the cheese you should buy from the store next door. Shower is a rain shower head and had great pressure, nice counterspace around sink. We paid for their private parking and their garage is two small blocks away. Reception staff was charming- always had smiles, answers and recommendations. Hi! Loved chatting with everyone. Hope to stay again!

The bed was not great, but not the worst we've had. We were there for a week, not sure I would've noticed if it was just a few nights.

When booking our trip to Ponta Delgada and trying to decide on a hotel, we kept coming back to Nine Dots. We were hesitant because it was a new property (just opened in March 2024), so there were very few reviews to go off. Ultimately, we decided to go through with booking at Nine Dots and omg - I cannot recommend this place enough. To start, our flight was a red eye so we arrived in Ponta at 6:45 am. We picked up our car at the airport (booked through GoRentACar Sao Miguel, highly recommend) and because it was SO early, we weren't sure what to do. We decided to go right to the hotel and get our bearings and explore until we were able to check into our room. The front desk staff were some of the nicest people we met on the island. They immediately offered us breakfast (complimentary with your stay) and said they would get our room ready. We had the most incredible breakfast and by 9:30 am, we were in our room which was SO nice because we definitely needed to shower and change before starting our day. The location is unbeatable. Right on one of the central streets with all the restaurants and shops you could want around you. They have the cutest little outdoor patio, and every floor of the hotel has terraces and quaint areas to sit outside with drinks or a book. I seriously can't explain enough how beautifully curated everything is, the cleanliness, the friendliness of the staff, or how amazing the food and drinks are. The complimentary breakfast is 11/10. Upon sitting, you're given the most delicious bread board with local jams, honey, and spreads. Between making your own omelet to a protein chia bowl, it exceeded my expectations. The salt water indoor heated pool was UNREAL. My boyfriend and I did extensive hiking everyday, so to come back to the hotel and have a cocktail followed by relaxing in the pool was the best way to relax.

Not a single complaint, it was incredible

From the second we arrived the experience at 9 Dors was exceptional. Our flights were changed so we arrived on the island 5 hours earlier than expected. We went to the hotel to ask to leave our bags, which they happily did but went above and beyond (thanks Pedro!) by giving breakfast!! This was so well received as we had missed our breakfast in the previous hotel due to the flight change. All the staff were amazingly helpful, the rooms beautiful and clean. The breakfast was outstanding with many imaginative offerings for vegans. Our departure flight was early so they gave us breakfast in a bag!! The pool area is gorgeous as is the hotel. Would insist on staying here again. Brilliant.

Beautiful restaurant with a gorgeous pátio garden. Breakfast was good quality except still misses some consistency . Stuff was super helpful and friendly.

Great hotel with really great position. Room was nice and quiet, they have really great windows, so we didnt hear anything from street and restaurant under us. Breakfast were so great! You could choose from many meals, there were a lot of local cheeses and hams. Coffee could be little bit better, but it was ok.

I have just two little things, which could be better - first, wellness was not really as advertised. Pool was cold all the time, some futures in pool was not working, turkish spa is just normal hot steam sauna. Second thing - on booking is said, that this hotel has parking, which is true, but! They have only few spaces and you have to pay 10e/day which is ok, but i would be happy to know it before, so i could reserve my spot to be sure that we will have spot for our car.

A great stay in the city center. We received a room upgrade and, let me tell you, the rooms with the patio are really worth it (bigger, aesthetic, private). The place is really clean, close to everything in the city and has a very aesthetic inner-pool area. What we liked the most about the hotel was the personnel, which went above and beyond to address any questions and requests. We felt really comfortable in the hotel.

We didn't try the breakfast and dinner at the restaurant was ok, albeit expensive, but the coffee and snacks (too much salt, butter and/or oil) definitely need improvement for a hotel of this caliber. Hotel is perfect for staying in the city center, but you will need a car, if you want to explore the island. Parking in Ponta Delgada is difficult enough and usually on payment. Hotel parking is available upon request for 20 euros per day and is about 3 minutes on foot from the hotel.