The Staff really made this hotel special. Especially Front Desk clerk Marlene. She arranged for a rental car for us that was brought to the Hotel by the rental car company and even phoned and made restaurant reservations for us. The location is very central to the Old Town and to the waterfront. Beds were comfortable and everything was very clean. The only reason I didn't give a perfect score was the room was dark but this was probably because it was on the 1st floor. Was definitely good value for the price.

Really this hotel was as advertised. Basic, clean and the staff very helpful.. Really nothing negative to report.

Best Hotel in Ponta Delgada. Breakfasts were excellent, the best croissants in the world and the best bacon I've ever eaten. Rooms clean and warm. We spent a week there. Our stay at the hotel was great. The service was nice and helpful. I feel like going back to these wonderful islands again and I will choose exactly the same hotel. Thank you

Very central location and 10-mn away from the airport. We stayed 1 night before heading to the east. Room was quite big and bathroom ok. Breakfast was varied and I would rate it 3 stars. Street is very narrow but easy to find a parking if needed. They keep the luggage in a storage room after check-out if needed. Good restaurants nearby.

Nothing special.

Great location, very central. Great building. Great rooms, super clean and spacious. Very comfortable bed. Delicious breakfast with a lot of choices.

Breakfast could start a bit earlier to give a chance to people leaving for the airport or day tours. Staff should not judge a book by its cover!

Good location, walkable to the harbour. Plenty of restaurants are nearby. Staff was very helpful. I felt it was very good value for the money.

Breakfast was good with the exception of the sausages. They were horrible, essentially a small hot dog. I like hot dogs but not for breakfast.

Very good hotel in the center of Ponta Delgada. The hotel offers a private parking. The room was very clean and pleasant. The staff was also very nice and available.

Unfortunately I don’t eat pork and cow milk, and the breakfast didn’t offered alternatives such as turkey ham and vegetable milk. Even tho the breakfast was very good, those options were missed.

Staff were very helpful. The hotel location is fine, as it is just a short walk away from the restaurants and bars in the centre of town. Our room was a good size. The choice of food and drink for breakfast is good for this size hotel. On the day of our departure, we had an early start in order to catch our flight, but were still able to have a quick breakfast with hot coffee at 6am. Brilliant!

The breakfast area was very congested during peak times, with no real flow between the different areas. Often it was difficult to get a clean plate, cup and saucer, and then equally difficult to return to the food and drink dispensing areas. Followed by a squeeze past other customers to reach our table.

Room was great, comfortable bed even if a bit small. location of hotel perfect! breakfast offered a lot of options, was a great way to start the day. staff very helpful. Floor was quiet which helped with the sleep!

only negative is that it was a bit pricey, but i think that was paying for the great location, which was walking distance from the water front and town centre.

Was nicely located just very close to everything. Had a little parking area for our car. The breakfast was nice but the staff stand out. Very friendly especially Diana from the breakfast team she really enjoys her job.

The ac was too hot.

The hotel is located in the city center. The room was spacious and had everything you need for a short stay. The staff at the reception was helpful. Breakfast was included in the stay cost; it was a bit simple but still nice to have.

The room looked a bit simple, still it was comfortable