The breakfasts were fine. Different than our breakfasts in Canada, but still good. The room was pleasant but needs upgrading. The carpet was stained and should probably be taken out. The indoor pool was nice, but the staff, especially the gentleman that was on duty during the day was outstanding. I am truly sorry I did not get his name, but he should be commended for his professionalism, attitude, sense of humour and helpfulness. He arranged for our car rental and our taxi to the airport. A huge thank you to him and the other staff that made our stay so fabulous,

As I mentioned, the carpet in our room was stained and did not look very nice. The counter in the bathroom needs upgrading as well. In spite of this, we thoroughly enjoyed our stay.

Location was excellent - close enough to activities without the traffic and noise of being too close. Our room was spacious and the bed was comfy. The free breakfast was very good quality and quantity. The hotel staff were very accommodating. The free parking was plentiful and much appreciated considering parking downtown is limited - we knew we could park at our hotel and walk to anything we needed in Ponta Delgada within 20 minutes. We did not use the pool or jacuzzi but everything looked clean and well maintained.

Can’t complain about a single thing. We were treated very well.

Breakfast was good, but it had been mostly one and the same through whole stay Room was comfortable, big enough, with a terrace toward the ocean. Pools both external and internal were clean and well maintained, but probably I had an allergy to one of the chemicals used to keep it clean, so reduced stay at certain moment. Gaming room with many games available from reception ... we used it when the weather was not good.

Probably much variety of options and changing the items you have for breakfast but it was tasteful.

The buffet breakfast was very good and included with the room cost. You could also have a buffet dinner for a very reasonable price which included drinks. The two pools (one indoor, one outdoor) were nice and reasonably clean. Overall, the staff were very friendly.

The actual room was labelled “superior” but was not quite what we anticipated. The pictures on the hotel site were a bit misleading. We had a small balcony, so I guess that makes it superior. Otherwise it was just another hotel room. Oh well, we still enjoyed our stay.

Room: big, clean and comfortable. Pool and spa facility: very good. Great position. The staff was kind and helpful and gave us great recommendation for restaurants and places to visit.

The breakfast was a bit disappointing. A lot of choice but we did not like the quality and taste of many options. Too little sweets and fresh fruits.

We stayed in a hotel for 3 nights, since we had tours booked everyday to discover island, did not spend so much time there. But the room was very clean, staff very friendly and helpful. For breakfast it had hot and cold Swedish tables also fruits, some pastry, cereal and yoghurt for sweet tooth. We used inside pool facility, the only inconvenience, I could not find changing rooms (it might be there, but I just couldn't see it and never enquired). Also they have souna facilities which they would get it ready with 30mins notice, so quite energy sustainable hotel. Also, staff was very friendly to keep our luggage for a day after we checked out and went on a tour.

Perfect localization with free parking spots. The hotel is in walk distance from the city center and Ponta Delgada’s attractions. Breakfast buffet contains different kind of food, included gluten free or lactose free products. Stuff is very helpful and friendly.

Air condition should work better or be modernized.

Hotel is centrally located with very spacious and clean rooms. Towels are plush and soft. Ro ea and slippers provided. Indoor and outdoor pools, saunas (which were very handy in the cold weather) and delicious food. Staff was very attentive, friendly and helpful. Highly recommend to stay there

Great location, friendly staff. The room was clean and cozy.

The hotel is worn down a bit. Breakfast was decent but the staff wasn’t particularly attentive to the amount of food and the availability of plates and cutlery

The breakfast could have been better. Things ran out: staff not always helpful BUT the hotel and its facilities were very good

See previous response. AND the slow lifts and the fact that one broke down while we were there.