Only stayed one night the facilities were clean and well kept. All necessities available

Although the front desk staff may be lovely people, they had a not so good attitude when we arrived for check in. The situation was eventually rectified but was enough to damper the mood

The location is good, it's almost in the city center near the coastline at the same time the room was quiet. The bed is comfortable, Wi-Fi is working, bathroom water is hot. Not bad.

The hotel doesn't provide a kettle. They don't have it at all - when I asked for it, they proposed me to wait 10 minutes until the cooler heats up so I can get hot water. Imagine yourself going down from the 8th floor at night to wait 10 minutes and get hot water to make yourself a drink. That's really strange.

The location of the room and the hotel were excellent. However, we did not eat breakfast at all there. We found the variety of food was poor and for $3 per person more, we had a very good variety of food at Hotel Gaivota.

Breakfast food variety very poor in our opinion.

The location is very convenient: in the heart of Ponta Delgada and 10’ away from the airport. The perfect starting point to explore the entire island. The staff was very nice, especially Carolina Vieira. She helped us with all our answers: free car park, restaurants and what to do if it is raining. Her kindness, warmth and generosity really made our stay very special! Highly recommended!

The air conditioning in the breakfast area was quite high

Good hotel, a bit overpriced like most in Azores (supply vs demand). Nice clean room, all satisfactory.

We had an early departure to catch a flight and organised a taxi, but in the morning they'd forgotten to do it and no taxi could come for 20 minutes so we had to try our luck in the street. A bit nervewracking.

Quiet reception area. Fridge in room was absolutely silent. Bed was exceptionally comfortable. The shampoo was fragrant.

For room to be cleaned at a set time. Would have been nice to have a bar at the hotel.

Location is amazing!! Around the corner from pedestrian streets full of restaurants, grocery, shops, bars. Near old town with churches, original town gate and fort. Also a block from harbor and promenade. Hotel is clean and safe.

My only complaint is street noise filters in at night.

Very central to everything and perfect location if you have booked activities that are mostly based on the port. The girls at the reception are very kind and accommodating.

Some parts of the bathroom are quite old and stained. It’s very clean but marks in the shower and stain from usage on the sink could be repaired

Well located, closed to main restaurants, walking distance.

I had a room , street view (and pier)… noisy at night as there are quite a few homeless people nearby and drunk people too…

The location is perfect, I think they need to provide a better training to the stuff in the reception because they were a little bit lost about check in and check out, some people could do check in at 13:00, other at 14:00 other at 15:00. A mess! It was good for this money.

At night it was very noise because of the central location, has bars around and music.