Very clean and very good cleaning services. Very nice, friendly and helpful staff. Good location, in the middle between train station and center. Very comfortable bed and pillows. Good room size. Balcony. Very clean bathroom, great water temperature, pressure, and drainage. Good breakfast, espresso. No gluten, low sugar, low fat, whole grain food available at breakfast.

Windows could be more isolated to reduce noise from cars for the rooms on the side, even though it's low traffic, it's not a big issue, but could be a problem for people with sleeping issues. TV could not be connected to the internet to use apps like netflix. Breakfast could rotate food, maybe they did it by the week, but we stayed 7 days and had 90% of the same foods available, even though they have good variety. More vegetables available at breakfast would be great.

We got upgraded to a superior room which was great. Lovely room, very comfortable beds. Friendly staff, good breakfast. At the end of our stay we left early in the morning, before breakfast and the hotel provided us with a food pack to take with us. Short walk to the train station and ferry port.

Tip if you are planning on visiting anywhere by train, or get the train from the airport, buy your tickets from the ticket office. There are ticket machines for high speed trains which are more expensive. Tickets from the machine on high speed train to Verona, was double the price of the train ticket bought in the ticket office and it took the same amount of time.

Breakfast was self service in a a large dining area linked to a terrace surrounding the pool. An extensive range of foods from sweat to savoury. Coffee was made to order which was excellent. Various newspapers were readily available and for those still partying from the previous evening or celebrating a birthday the Francha Corta was freely available at breakfast. The bedrooms were large clean and well serviced with seating and coffee table. The rooms were serviced by two modern lifts. The swimming pool was well maintained as were the communal gardens. There was also a very enjoyable bar/lounge area again looking onto the pool. Clearly the staff at this hotel are its stars for how they keep the hotel and interact with the guests.

There was nothing that I did not like. However, I felt that during the season the breakfast dining area could have become a quality restaurant.

Everything & everyone! Amazing staff who made my big birthday celebration with family truly memorable. Special thanks to Mario for ordering flowers & to Giovani for keeping the secret of the unexpected guest from Canada. The room was spacious, spotlessly clean & comfortable, quiet with a view over the pool. We were given sparkling wine to have with my birthday cake. Excellent location with an easy walk to the lakeside & ferry terminal. Plenty of Excellent bars & restaurants close by. We all loved the hotel, can highly recommend. Breakfast was exceptional, variety of fruit, cereal, cold cuts, cheese, cooked items, cake, juices, sparkling wine.

The only sad thing was having to leave.

Great welcome from the team, friendly attentive service. Clearly took pride in knowing every guest, you never had to give your room no. for your key. Breakfast both hot & continental very decent. Nice pool area, clean and modern. Large bedrooms. 3-5 mins walk to the centre which has old charm. Ferry port 3 mins walk with routes to South East of the lake: Sirmeone, Garda & Bardalino. Didn't go further North due to ferry durations of 3-5 hours. It's a big lake!

Nothing.

Breakfast was amazing. The location was in the middle of the city, and in walking distance to the center. Parking, check-in and check-out were a breeze. Room was clean and beds were comfortable. Bathroom was good, with shower having good pressure and water temperature. I would stay again. The staff welcomed us with open arms and couldn't have been more friendly and helpful. We asked for assistance for the ferry to other villages, and the train, and they went out of their way to assist. It was a great experience.

It would have been nice for the pool to be heated. We came during the colder months, and it was impossible to swim. However, this didn't detract from the overall experience.

Lovely clean room and a good size (Jnr Suite) All staff were friendly and helpful but specific mention to the gentleman on Reception who sourced us a pair of flip flops (that we needed to access the Thermal Spa in Sirmione!) Good location, just 2 mins from a supermarket and 5 mins to the main area/ferry port in Desenzano. Train station 15 mins walk. Lots of restaurant choices nearby. Good breakfast choices Nice relaxed feel in the hotel

The road out the front could be a little noisy (although very quiet with balcony doors closed) Found the bed a little too firm for us, but that's a personal choice of course.

The breakfast was tremendous, great choice, hot and cold, waiter service, large patio doors to eat on the patio by the pool. We were fortunate to have a junior suite, a great room over looking the front of the hotel with some views of the surrounding mountains. A large balcony and superb features. We asked for a kettle for the room and this was provided FOC, there is a mini bar with a price list and the bed was very comfortable as was the aircon. We had plenty of wardrobe and storage space. We were located very close to the town centre and the sea front, a small 5 to 7 minute walk to the main shopping precincts, restaurants and sea from for the boat terminal to visit all of the Lake Garda towns. I stayed with my wife and my two sister-in-laws and husbands, so 6 of us, they had superior rooms, both pool views and one, due to mobility, had a ground floor, pool view room, all said, they wanted to stay and not go home. We all really enjoyed our stay, we have no complaints to make about anything, we even enjoyed some great advise about where to eat - Linus near by is a great place to eat, 2 minutes on the right once out of the hotel.

everything exceeded our expectations, we cannot express or delight at the hotel, staff, facilities, location, quality, all brilliant

What can I say the hotel was amazing, perfect location, staff AMAZING!! we stayed here for our wedding week in Lake Garda with a group of 12 friends and family. 😍 The staff were attentive, polite and went above and beyond to make us feel special. We couldn't have asked for a better hotel. Everything was clean, breakfast was brilliant, drink is the bar were very decent. They made our week spectacular. 🥂 #AmazingHotel #PerfectLocation #GreatStaff #WeddingWeek #LakeGarda #UnforgettableExperience

Nothing

Very comfortable room with lovely bathroom and good air conditioning. The lounge, breakfast room and pool area were beautifully kept. Cleaning and room maintenance were super. We were given a noisy room (traffic) on arrival and were accommodated next day without question. We thought the star rating was more deserving of 4 stars instead of 3.

A welcome drink would have been a pleasant addition. Breakfast lacked variety and there were occasional shortages. Reception staff were efficient but could be abrupt.