I would like to express my immense gratitude to the receptionist, Alisher. He is a true professional in his field. He explained all the available options, provided me with a voucher for a free coffee, and, since I was running a marathon the next day, he, together with the general manager, helped extend my checkout until 1 PM, which was incredibly helpful after the race. He also assisted me with parking my car. The level of service is outstanding, and he clearly knows his job well. All my future trips will be to this hotel in Atlanta—its location and service are top-notch.

I loved the convenience of being able to walk everywhere we needed to go. The rooms were clean, and there was plenty of hot water.

The beds were on the hard side, but the thing that bothered me the most was the MANDATORY valet parking for $60 daily. That's ridiculous. Also, there was an attendant who refused to check me in at an empty terminal, but he checked in the younger lady in line behind me. He had horrible customer service skills and shouldn't be in the hospitality industry if that's the way he treats your guests.

The location is amazing to the park, if you wanna find something to eat there are several places to eat within walking distance and it’s a great walking distance to the Mercedes Arena, and right next to State Farm arena not even 3 minutes away walking. The lobby was very nice and options inside were ok as well if you needed something quick, as well the rooms were ok and reasonably sized.

I do not like that you are paying so much for a room and you’re forced to pay $60 for parking with no choice to just park it yourself without using valet parking. The shower in the room was so outdated compared to the whole bathroom and rest of the room it was disappointing and their was a little bit of mold in the calking into the drywall at the top not enough to bother me, just pretty much time to update the showers and replace drywall. Only other issue is if you’re getting any drinks or feed at the little cafe inside it’s double the price of anything outside the hotel and I mean double not worth it just use DoorDash.

The staff was very helpful and the facility was very clean.

For the hotel being in downtown and connected to the State Farm Arena for special events the hotel could use more Elevators or at least keep the stairwells unlocked at all time for emergency purposes. While coming back to the room after the event the Elevators were full due to only able to carry 5-6 people each time with only four Elevators available. While trying to use the stairs we were only able to get to the 2nd floor after finding the other stairwell door was locked. Other than that our stay was great.

Everything was amazing! We can’t wait for our next trip back very very soon. It’s convenient to everything! We were there for my husband’s birthday, I surprised him with a trip to his favorite tv show Wild’n Out and us not having to leave to get to the stadium because of the hotel being connected to it was absolutely incredible! Not to mention every staff member we came in contact with was so welcoming and quick to assist. There was literally not one staff member we walked pass who did not greet us and literally engaged in a brief conversation on our stay. The room was beyond comfortable, clean, & the view was breathtaking! Concierge was the best ever, not only was our room spotless & well stocked but they provided a birthday balloon bouquet, wine, a card, & a absolutely delicious couple of cake slices that just melted in our mouths and I don’t even eat cheesecake but that was so good I snagged a little piece of my husband’s slice after finishing mine .😂 Thank you all for a beautiful experience and to the Concierge team-Ms. Cheryl, Ms. Keisha, & Ms. Shelly you ladies are beyond amazing 🤩 and thank you all for playing a major role in my husband & I stay being the best ever! God Bless the entire company everyone was amazing!

We have absolutely NOTHING to complain about.

I liked the proximity to the conference venue - it was a short walk. The Lunch buffet was good - I tried it once. The room was generally clean at check-in. The staff at check-in was pleasant and helpful, especially as I had piecemeal bookings that he needed to bring together.

The bed was not firm enough, as such I got body aches from sleeping in it. House keeping did not do a thorough job a few times and skipped our room completely on one occasion. The South Tower where I stayed at could do with some upgrade (I understand that some upgrade had been done on the North Tower). The WIFI was generally fast, but interruption in connection between the lobby WIFI and guest WIFI on the room floors wasn't seamless and quick enough. So it could be a bit of a pain.

Our room was nicely appointed. The design was unique. We love the restaurant options, and the proximity to the Mercedes Benz stadium. Breakfast was fantastic! Dinner was amazing at McCormick & Schmick's.

Upon arrival, we learned that Booking.com apparently hadn't clearly communicated a date change (checking out one day earlier than the original reservation). The hostess was abrupt, was not helpful, and turned us away until we could get Booking.com on the phone. I finally found an email from the Omni confirming the change, and we were able to check in. The light in the bathroom over the shower was out. The carpet looks worn in places.

Very clean, nice large facility in a great location (very close to Mercedes Benz Stadium where we had a nighttime event).

Parking is valet only for an additional $60 per night (on an already expensive reservation) and they wouldn’t accommodate early check in without an additional $125 fee. For the amount we paid, parking should have been included and it would have been reasonable to let us in the room a couple hours early

It was the ideal location for all of the wonderful main attractions in the heart of Downtown Atlanta. Literally a 3-5 minute walk from one of the main entrances at the State Farm Arena. I had a balcony suite on the 15th floor. The views of centennial park were amazing throughout the day and night.

This was my very first stay at an Omni property. I can’t say that I had anything to dislike during this initial stay. I would love to visit again.

Staff was excellent: informative, responsive, efficient and friendly, especially valet service, bellman, and front desk. Room size was above average and well laid out.

Poor condition of bathroom overall. Towel rack was not attached to wall. Wallpaper was scuffed. Room carpet was not clean. Room HVAC thermostat did not work. Room ceiling clearly had been repaired multiple times. Ice machine broken.