Excellent Location. Excellent staff and I would like to give special thanks to Michela,Sara and Alberto who were so kind and helpful upon our arrival and during our stay

V comfortable bed . Great room. Nice shower. Amazing location .

There was no waitress at breakfast on our last morning, we were short of time and wanted early breakfast . Something had gone wrong with the staff that morning, every other morning it had been good ! These things happen but it was a shame as we couldn’t order coffee, and lots of breakfast items weren’t ready, 30 mins after breakfast started . I had to report it to someone on reception . I guess the person didn’t show up for work that day . However , despite this small mishap we had a great time and loved the room and location .

We were initially given a terrible room, after complaining one night into our stay we were given the room we actually paid for, i.e a large room with breakfast. after that everything turned out very nicely.

Our initial experience was awful, we were initially given a terrible room which was very small and not rectangular. WE complained immediately, & they moved us to a larger room, but which was not what we paid for, i.e ovelooking a shaft, that had the escape stairway immediately facing our window. WE phoned up customer care at booking.com and complained vociferously, saying that we were given a sub standard room (not the size paid for) & brakfast was not included (which we paid for too). the lady who took our call, must have subsequently contacted the hotel and all o/s matters were corrected. It is a pity that we had to go through this process on arrival.

We found the Cerretani team members to be especially helpful and professional at all times, trying to make our stay a positive experience. A huge shout out to the concierge team; Valentina, Stefania and Alberto were so accommodating and assisted us with multiple reservations and various requests. Our room was spacious and immaculate with plenty of light and a comfortable bed which helped us rest well for our jam packed days. The breakfast buffets were also fabulous, offering a plethora of offerings to please one seeking epicurean delights. We were always eager to come down for breakfast each morning, knowing we would be well fueled by a hearty morning meal. The morning servers always greeted us with a smile with Delfina's presence always uplifting and happy to assist. We will definitely return to Florence, and when, we do, Cerretani is top on our list. Thank you all for a wonderful stay!

The personal was very helpful and really friendly. We asked for recommendations for a restaurant the called directly to the restaurant for a reservation. Even when it was fully booked they still managed to get us a table. We asked if there was a possibility if we could get a more quieter room, and this was not a problem at all. The rooms where clean and more then enough space. The interior is modern and has a welcoming feeling. We enjoyed our stay very much! Also the breakfast had good variation. Everything was fresh!

Everything was perfect Receptionist Soffia was lovely and helpful Location, cleanliness, staff all were excellent

Was very expensive, what I wax disappointed about, that one day before our stay the price went down more that 60%

The location of the hotel is great; it is situated between the train station and the Duomo. The breakfast was good, and the staff were helpful. I stayed in November when the weather was cold, but the room was warm, which was wonderful. The bathroom was excellent, featuring hot water and a hairdryer. After checkout, the staff allowed us to leave our luggage at the reception for a few hours..

The room was at the back of the hotel, even though we requested a room with a window overlooking the street. Additionally, the room is dark because the lighting is insufficient.

Great location, 5 minutes walk from Florence Duomo. The bed was very comfortable and the room was clean and with many amenities. The stuff was extremely friendly and helpful, always available to make sure every detail was perfect. Great breakfast. Definitely recommended, and I hope to come back one day.

Nothing negative, just a tip: Make sure to tell the hotel if you are coming by car because it is in a restricted zone. They provide car services, and they take care of the paperwork.

Perfect location for seeing the sights of Florence. Most places within walking distance and close to transport system to get around. The room was an ideal size for our stay and very quiet. There was a superb breakfast buffet available and all the staff were most helpful with any of the services. Nothing was too much trouble.

The room was a bit warm for our liking and we did ask for the heating/aircon to be adjusted, but it didn't appear to make any difference. The thermostat did not adjust.

Hotel was lovely and staff lovelier. Room and bathroom were very clean and bed very comfy. Breakfast was fantastic, very good selection and very high quality, we’ve never had real honeycomb before. Marco and Rebecca of the breakfast staff demand a special mention, they were both very professional, friendly and helpful. Room service was also a standout feature being both efficient and professional. Thank you for the lovely stay.

Nothing, everything was perfect.