Clean property with comfortable beds. Close to the Convention. A nice walk to and fro.

The restaurant food was basic.

Good location. Staff was courteous and professional.

Outdate rooms. AC did not work properly. One Elevator kept breaking down. It was overall clean but needs consistent TLC! The parking lot was trashed by patrons however staff worked hard to keep the property clean throughout the day.

Beautiful property appeared to be geared to cater to business travellers. My suite was lovely and the amenities just excellent.

From the moment I arrived I was impressed. Very nice, clean facility and priced right considering its proximity to ORD (shuttle too). Alex checked me in and answered questions very well. My suite was exceptionally clean, and everything worked! Bath and fixtures were all perfect! Hats off to your staff, all areas including the pool and common areas were spotless. There also appeared to be some sort of walking area or patio outside, I saw many people using while I was in the pool. The buffet breakfast was fabulous! A real restaurant buffet, definitely NoT the usual hotel lobby toast and coffee kind. Everything was fresh, well prepared and non-greasy. big variety, and staff kept everything well-stocked.

The pool was exceptionally clean (no greasy ring) and lots of towels, but for me, just a few degrees warmer in the pool. It wasn't cold, just could have been a bit warmer. Other than that, a perfect stay.

Our room has great space for us 4, we've stayed here before but this time wasn't great like the others.

This reservation was in place for weeks, come Saturday and we went to the front desk to ask for more towels which didn't come when needed. At the end of the day we walked into our room to find a garbage bag filled with towels on the floor. It just seemed rude not to mention 1 elevator being unavailable and how impossible it was to get on it without waiting for a long time.

We had a quite night and the room was clean.

Air conditioner was abit loud but was so tired we fell asleep eventually. Plus our room came with free continental breakfast and when we went to breakfast a lady asked for our breakfast ticket. We didn't have one. So I asked the front desk about our breakfast because we didn't receive any ticket when we checked in. We showed him our Booking.com reservations ( which said Free complimentary breakfast). He gave us our ticket, but this was very inconvenient and embarrassing.

The location is beautiful, it was safe, and I loved that it was set back away from the main road. The location was nice as well, with its proximity close to restaurants, shopping, and gas stations.

The ice machine was not working on the 2nd floor. I had to go to the 4th floor to get ice.

The staff was extremely polite as well as extremely helpful. They went above and beyond my expectations. I generally make at least one trip to Chicago every year. I have made a tradition of spending Thanksgiving in Chicago on a yearly basis as well as visiting in the summer when possible. When I stay for more than a day I usually always stay at the Sheraton Suites in Elk Grove Village. I highly recommend everyone to give it a chance. By far the best hotel for a family spending a few days or longer. I have stayed in similar hotels like the Hilton Home 2 Suites, they are nice and make you feel at home also, but the Sheraton Suites are able to set the selves apart from the competition with their layout of the rooms among other accomodations. The restaurant is amazing also!

I shall leave this part blank, being that I cannot find ANYTHING to complain about.

Size of the room and it was a quiet room at the end of the hallway. Beautiful lobby.

Check-in staff were VERY unfriendly especially since we were staying for 3 nights; didn't mention anything about food options, cleaning, or lack of, during our stay, no "Please let us know if you need anything, etc." Really liked the liquid soap BUT all the shampoo, conditioner, etc were very manly scented with Warm Oak. NOT appropriate for women. A BIG concern with such a quality hotel as the Sheraton was the cleaning staff had dumped two separate piles of towels and sheets on the 5th floor in front of rooms for over 15 hours. There should be NO excuse for that.

I was traveling alone and I felt very safe at this hotel. It was accommodating to my later arrival and very welcoming. The room was clean and beautiful. The staff was very kind and attentive. Would recommend to others!