Great room/suite: loads of space, well appointed kitchen inc washing machine/drier, very comfortable and very light. Good location close to main sights and restaurants etc.

We used the secure car park which required a card swipe entry and exit. To get from the car park to our room we had to get a lift down to the hotel reception then go outside into another building, go up in another lift (with card swipe), and through an outer and an inner door (both with card swipe) - that’s really not great with luggage.

The management upgraded us to one of their penthouse suites. It was lovely, lots of light comes in, an eating area that was separate from the main room, or the huge sliding doors can be opened up so you are eating outside. The outside deck is really large, and has stunning views of the area, bonus is amazing sunsets, and the moon rising over the water. The penthouse is very large, 3 bedrooms, 3 bathrooms, large kitchen, large sitting room. We loved our 8 days up high. The reception staff were wonderful, patient, kind, helpful, and treated us so well. To management and staff, we were very appreciative for your kindness. To the housekeeping lady who brought us fans and towels, thank you too. You were wonderful, and fun, and I loved your upbeat mood.

We were there when it was bright and sunny, and hot. There is AC in the main sitting/kitchen area. The rest of the penthouse stays hot. Putting AC in the bedrooms would really make a huge difference. We asked for some fans, and they brought some up, but the rooms stayed pretty hot. We opened the patio door in the master, and we would get fresh air coming in.

Location and is always such a lovely place to stay and staff are very friendly and always so helpful

The 2 bedroom apartment level one was a bit dark in all areas so missed some lovely weather Wellington had on the weekend….. as the apartment backed onto the private carpark it made it darker and when the roller door went up it made a winding sound then the lights would go on in the dark… Nothing major but would have loved to be on another level so we could have some light into the apartment as we have stayed there before and have experienced nice light into the rooms when your higher As the apartment was not serviced during our 5 day stay, the towels were big enough, had to wash and dry them so we could use daily

The staff were really friendly and helpful. We stayed in a 4-bed town house having previously stayed in a 2-bed apartment on a previous trip. We loved having the extra space, and having 3 bathrooms was a bonus.

Some of the decor is looking quite tired. We have stayed here a couple of times now over the past 10 years and this is the first time we felt that the standard of decor was tired. Additionally, a number of items were damaged (lamp tops loose on the bases, fan top was broken and would not stay upright) and the smell from the shower drains was quite strong.

Good location and the rooms were great with all the facilities needed.

After a long journey, travelling down for the hikoi mo Te Tiriti, and participating in a few hikoi on the way. A particular staff member gave us some directions to the public car park because their parking was full 🤷 which ended up taking us around the city 🤦 to find that her initial direction (left) was so wrong. After we found it and went back to the motel, she then told me I was supposed to leave the slip of paper on the dash in our vehicle 😮 omg Sort of made me feel a bit of subtle racism was occurring. All that aside, the accommodation was lovely

Bed was comfortable. Combo washer and dryer was nice although took like 9 hours to run a wash and dry cycle. Restaurants, Waterfront, Museum are all close. Street is narrow and a bit funky but as it is a dead end, not much traffic. Staff had us park in front of a garage door to check in. Staff very friendly, pretty much like every kiwi we have encountered. Mucho Coffee is pretty close and was good for coffee and a pastry.

You had to exit one building, then enter another building to get to your car.

We received a free upgrade to the Penthouse, staff were approachable and happy to organise for our bins to emptied and tea restocked whenever we asked despite there only being weekly housekeeping. Very quiet, great location in terms of access to the city (can walk). Very clean, lots of blankets provided. Heating worked really well, all towel rails were heated as well.

As I had already read, parking was very tight on the hotel carpark so I would recommend hiring a small car (we had a Rav 4). The local streets are also narrow with tight corners. As others have commented the kitchen didn't have a baking tray nor did it have a mixing bowl (only shallow cereal bowls) so we had to buy these ourselves to use during our stay. The kitchen bin was very small so we needed to call to have it emptied a lot as we were cooking there. The combined washer dryer was great to have but it was very slow and could only manage very small loads.

Location was good, and room was reasonable size. We had a few issues, and the staff tried their best to help resolve them, but it took five days before we eventually had a satisfactory resolution thanks to the manager Sam. To be fair, the hotel was fully booked due to various events in Wellington, which made it pretty impossible for the staff to resolve things sooner. The town house we were moved into was very comfortable.

No air-conditioning in the rooms in the part of the hotel we were in. An electric garage roller door right beside our bedroom windows which squeaked every time it was used, day and night! Overall the hotel could do with a bit of an update to merit its high star rating, as it is not luxury accommodation at the moment.

The location is so handy to be able to walk everywhere. It is close to the waterfront, shops, restaurants. The studio room was bigger than expected. Very clean and comfortable.

There was no kettle in our room. I went down to reception and met a man in the lift who was on his way down to report no towels in his room. Someone came up to the room very quickly with no kettle and to check it there was one or not? I explained I had checked all the cupboards and shelves then left to get us a kettle. Maybe a supervisor should check all the rooms after they have been cleaned?

Great location, close to all you may require with your stay in Wellington CBD. Warm friendly welcome on arrival 😊 and helpful. I booked a 2 bedroom apartment. Was not disappointed. Great size, everything you would need for your stay. Washing machine, dryer. 2 good-size bedrooms, nice comfy beds 1 with onsuite, as well as a separate bathroom. Kitchenette with oven and hob. Lounge area. Even thou in the CBD was nice and quiet. I would definitely book again, when next in Wellington. Highly recommend 👌