I had a fantastic experience during my stay! The room was incredibly comfortable – clean, spacious, and well-equipped with everything I needed for a relaxing visit. The location couldn’t be better; close to everything, yet quiet enough to unwind after a busy day. What truly stood out was the on-site restaurant. Every dish I tried was delicious, easily some of the best food I’ve had while travelling. Highly recommend this place for anyone looking for comfort, convenience, and excellent dining all in one spot. I’ll definitely be back!

Great location. Close to our sporting tournament. Excellent restaurant with great wait staff.

The restaurant could do with some professional sound adjusting. They need some sort of acoustic product on the floor or ceiling to help with the overbearing loud and unpleasant noise in the main dining area. It is very hard to have a normal volume conversation. This restaurant would win major awards if the noise was addressed. I also had a problem with the large number of cigarette butts on the grass area outside the rooms. Yes, ashtrays were supplied however it appears that some smokers prefer to throw their "butts" over the balcony onto the grass. This will not deter us from returning.

The room was amazing. It was super clean and the staff were super helpful. Loved the spa bath and the generous size shower stall. The complementary toiletries were also of excellent quality.

Well the room came with a balcony that was unusable as the vent for the kitchen was right out front of our room. I would have thought that would be pipes up to the top floor roof so as not to ruin the view for the guests or even worse have the kitchen exhaust blow back in the room. Besides that everything else was fantastic

This hotel is great value for money and is located in a quiet spot near the beach and a park. The staff were friendly, helpful and welcoming, nothing was too much trouble. The rooms and balcony are of a good size. The restaurant food is excellent - with several menu choices. There is also room service.

Although it didn't affect our stay the bedrooms and bathrooms could do with some modernising/ redecorating. Visitors should also be aware there are no bars/ restaurants to walk to so a car or taxi required.

I loved sitting on the balcony listening to the live music in beer garden area. Once sliding door is closed the noise is very well blocked out. Great atmosphere and perfect location with plenty of room for families on the grassed area at beach front. This place is location plus

Nothing to not like. Great rooms, food available, great breaky, 24 hr reception. Very welcoming. Carparking area could be a little bigger, that's a minor thing though. We will definately return again

We decided we would stop in Mackay the night in our way back to Cairns, the price was $190 for 2 adults and 2 kids. When we arrived that price was for the family suite , 2 queen and 1 single the kids were happy as they didn't have to share . Plus they do room service,. Food was great . Room was great . The lady that was working the desk on night shift she was awesome . Thank you 😊

Great location, very clean and spacious rooms. The rooms were cleaned each day/beds made. Place was left spotless and was lovely to come back to. Kids loved the spa bath. The room that sleeps 5 was excellent for a family!

The property is dated but for the price it is excellent. Lovely pool, but right in the restaurant area- very on show.

Right on the Illawong beach. Well maintained spacious room with comfy beds. Food was delicious however a bit expensive. All of the staff were extremely helpful and friendly.

Restaurant gets very noisy and hard to have a coversation at our table without yelling. Airconditioning in the room only available as cold via a fan switch.

This is a very old hotel but it has been looked after and hopefully being fully renovated I actually prefer this hotel in mackay over some of the so called higher rating ones Location is quite good The restaurant in my dealings was entirely acceptable great location atmosphere meals fine

Perhaps curtains blockout new modern and even blinds

The location and value for money! Breakfast downstairs was delicious and for the most part, staff was extremely kind.

Our room didn’t have an aircon remote and the room got extremely cold at night! Our second day we went for breakfast and our food came out cold, we sent it back and it took them over half an hr to bring our breakfast, by which point everyone else had finished eating and had to wait around for us. The food was delicious but was disappointed with the service at this point. Staff seemed overwhelmed and frustrated during this breakfast period too.